Answers customers, sells and gives you your time back
WhatsApp chatbot for stationery stores and quick print shops in Brazil that never leaves a customer without an answer
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
A rush print order can't wait. The agent quotes the quantity, confirms the turnaround and notifies the customer when the material is ready for pickup, without pulling anyone off the machine.
See the AI agent demos and the CRM with store examples.
What is the best WhatsApp chatbot for stationery stores and quick print shops in Brazil?
The best WhatsApp chatbot for stationery stores and quick print shops in Brazil is the one that answers on the number the store already uses, with the business rules written by you. A WhatsApp AI agent for a stationery store or quick print shop is an automatic assistant that quotes printing, binding, banners and custom materials, gives delivery times and notifies the customer as soon as the order is ready, without anyone having to stop production to answer the phone.
Summary in 7 facts
- A rush print order can't wait.
- The agent quotes the quantity, confirms the turnaround and notifies the customer when the material is ready for pickup, without pulling anyone off the machine.
- See the AI agent demos and the CRM with store examples.
- The best WhatsApp chatbot for stationery stores and quick print shops in Brazil is the one that answers on the number the store already uses, with the business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday shop situations before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes in the shop with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. These are four everyday shop situations before and after the CertuAI agent.
TodayA customer asks for a quote on a hundred flyers and waits until someone has time to answer
With CertuAIThe agent quotes right away, using the price list you maintain
TodayA delivery time agreed from memory, with no record, causes misunderstandings
With CertuAITurnaround confirmed in writing, right in the conversation
TodayA finished order sits for days because nobody told the customer
With CertuAIThe agent notifies the customer as soon as the material comes off the machine
TodayA custom invitation order jotted on paper and lost at the counter
With CertuAIRecorded in the conversation, with the file and specs saved
What does a conversation handled by the AI look like?
Example conversation
The shop's AI agent
Customer: How much does it cost to print a hundred color pages?
AI agent: A hundred color pages come to your price.
Customer: How long does a banner take?
AI agent: The banner is ready in your turnaround. The file needs the right format, resolution and bleed: what you set up.
Is an AI agent or manual service better for stationery stores and quick print shops?
The agent wins on repeated tasks, and the person keeps winning on anything that takes judgment. With manual service, someone at the shop has to stop what they are doing; with the CertuAI agent, the reply goes out on its own and you step into the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Printing and binding quotes | The customer waits until someone has time between one order and the next | Answered right away, using the price list you maintain |
| Delivery time | Given from memory, with no record | Confirmed in writing in the conversation |
| Ready-order notice | The customer calls to ask or only finds out by going to the store | The agent notifies the customer as soon as the material comes off the machine |
| Custom material order (invitation, card, banner) | Jotted on paper, with the risk of losing artwork details | Recorded in the conversation, with the file and specs |
What does the WhatsApp agent do for stationery stores and quick print shops?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Quote by quantity and finish
A hundred flyers and a thousand flyers don't cost the same per unit, and the agent answers with the right tier from the price list you maintain.
File requirements
Accepted format, minimum resolution, bleed and converted fonts stated in the first reply, which keeps the artwork from coming back after the deadline is already running.
Same-day rush rule
Until what time it can still go out today, what is done on the spot and what only the next day, with the rush fee you set.
Custom material orders
Invitations, business cards and banners are recorded in the conversation with the file and specs, instead of being jotted on a piece of paper at the counter.
Ready-order notice
The agent notifies the customer as soon as the material comes off the machine, which clears the counter of the pile of finished work waiting for someone to remember to pick it up.
What questions do clients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday shop messages no longer depend on you having your phone in hand.
How does the agent start answering at the shop?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain catalog, prices, delivery, warranty, and rules, the way you would to a new employee.
The agent answers
It answers right away, logs every request and quote in the included CRM and follows up with people who went quiet.
How much does a WhatsApp AI agent cost for stationery stores and quick print shops?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business Brain, the CRM, automatic follow-up and AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No contract and no setup fee.
Get started now
Create the agent and connect WhatsApp to see it working in the shop.
Create my agentWhat needs to be ready before turning the agent on in the store?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The price list by service: black-and-white and color printing, binding, lamination and banners by the meter, with the quantity tiers that change the price
- The accepted file formats and what you require of the artwork: print-ready PDF, resolution, bleed and converted fonts
- What is done on the spot, what goes out the next day and what goes to a supplier
- The rush rule: whether there is a fee and until what time of day an order can still go out today
- Whether the store creates the artwork or only prints what the customer sends, and how much it charges for design
Whether the agent confirms the turnaround on a rush order on its own or whether every order for today goes through whoever is at the machine.
The most common mistake: Accepting a file without saying what the print shop requires of it. Artwork in Word, low-resolution images and files without bleed go back to the customer with the deadline already counted, and the spec has to be in the agent's first reply. Read how to fix this.
Stationery store and quick print shop FAQ
Does the agent receive the file to print?
Yes, it can receive the file directly in the conversation and record the order specs.
Does it say what the file needs to have?
Yes, if you write the requirements once: accepted format, minimum resolution, bleed and converted fonts. It is the information that, stated in the first reply, keeps the artwork from coming back with the deadline already running.
Does it work for rush orders?
It works within the rule you define: until what time it can still go out today, what is done on the spot and what goes to a supplier. Outside that, it offers the standard turnaround.
Does it quote banners and large-format material?
It quotes what is on your price list, such as banners by the meter with finishing. What depends on a supplier or special artwork it records and forwards to you to set the price.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Quotes by quantity and finish, file requirements stated before the artwork comes back and a ready-order notice, with everything logged in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent