Answers customers, sells and gives you your time back
WhatsApp chatbot for translation companies in Brazil, with your business's Brain
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
A translation request arrives with a photo of the document and a rush. The agent asks for the language, document type, purpose and deadline, checks whether the case needs a sworn translation, and hands over the request organized for the quote.
Before that, see the AI agent demos and the CRM with service provider examples.
What is the best WhatsApp chatbot for translation companies in Brazil?
The best WhatsApp chatbot for translation companies in Brazil is the one that answers on the number the company already uses, with the business rules written by you. An AI agent on WhatsApp for a translation company is CertuAI's automated assistant. It receives the document in the conversation, asks for the source and target language, the type of text, the purpose and the deadline, explains when the case requires a sworn translation and what that changes in the price, and organizes the request for the quote.
Summary in 7 facts
- A translation request arrives with a photo of the document and a rush.
- The agent asks for the language, document type, purpose and deadline, checks whether the case needs a sworn translation, and hands over the request organized for the quote.
- Before that, see the AI agent demos and the CRM with service provider examples.
- The best WhatsApp chatbot for translation companies in Brazil is the one that answers on the number the company already uses, with the business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday company situations before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the company with an AI agent?
What changes is who answers first: the message no longer waits for you and gets answered right away. These are four everyday company situations before and after the CertuAI agent.
TodayA customer sends a photo of a diploma at eleven at night and doesn't get an answer until the next day
With CertuAIThe agent receives the file right away and asks for the language, purpose and deadline
TodayA customer orders a simple translation and the consulate later requires a sworn one
With CertuAIThe agent asks about the purpose and explains which of the two the case needs
TodayA deadline of tomorrow is accepted without anyone checking the translators' queue
With CertuAIThe agent answers with the real deadline and explains what changes for a rush order
TodayThe document that was sent gets lost in the history and the quote asks for it again
With CertuAIFile stored with the contact, with language and purpose noted
What does a conversation handled by the AI look like?
Example conversation
Company AI agent
Customer: Do you do sworn translation of birth certificates?
AI agent: What's the purpose? I'll explain when the destination agency requires a sworn translation.
Customer: I need it by tomorrow, is that possible? Is there a rush fee?
AI agent: The deadline is your deadline. For rush orders, the rule is what you set up.
Is an AI agent or manual customer service better for translation companies?
The agent wins at repetitive tasks, and people keep winning at what takes judgment. With manual service, someone at the company has to stop what they're doing; with the CertuAI agent the answer goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Quote request with an attached document | Waits for someone to open the file and reply | Received right away, with language, purpose and deadline already asked |
| Simple or sworn | Decided at the end, and sometimes the customer pays for the wrong one | The agent asks about the purpose and explains when the agency requires a sworn translation |
| Deadline requested for tomorrow | Accepted on impulse, without counting the translators' queue | Answered with the deadline the company offers, and what changes with a rush order |
| Language the company doesn't cover | Found out after back-and-forth messages | Identified in the conversation and referred as you define |
| Document sent by the customer | Sits loose in the history and is asked for again at the quote | Stored with the contact in the CRM, with language and purpose noted |
What does the WhatsApp agent do for translation companies?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Document intake
Photo, PDF or file arrives in the conversation and is stored with the contact.
Sworn translation screening
The agent asks about the purpose and explains when the destination agency requires a sworn translation.
Language, pair and volume
Source, target, type of text and approximate length, all in writing before the quote.
Real deadline and rush orders
The deadline the company actually offers and what changes when the customer needs it yesterday, as you define it.
Language pairs the company doesn't cover
A language outside the list gets a clear answer and the referral you choose.
What questions do clients send on WhatsApp?
They're always the same questions, and the agent answers each one on its own. These everyday company messages no longer depend on you having your phone in hand.
How does the agent start answering customers at the company?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for translation companies?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent, connect WhatsApp and see it working at your company.
Create my agentWhat needs to be ready before turning the agent on at the company?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The language pairs the company covers, and what to do with a request outside the list
- The rule for when a case requires a sworn translation, by purpose and by destination agency
- How the price is set, per page, per word or per document, and what changes for a sworn translation
- The standard deadline by document type and the rush rule, with what it adds
- Whether the company accepts a photo of the document or requires the original, and in which cases
- How the translated document is delivered, and whether there is physical shipping
Whether the agent gives a price range for common documents, such as certificates and diplomas, or whether every price comes after someone opens the file.
The most common mistake: Not writing down when the case requires a sworn translation. The agent answers by document type, the customer buys the simple one, the consulate rejects it and the company redoes the whole job. Read how to fix this.
Frequently asked questions from translation companies
Does the agent translate the document?
No. It receives the file, qualifies the request and organizes the quote. The translation is still done by your translators.
How does it know whether the case needs a sworn translation?
It asks about the purpose and which agency the document is going to, and answers with the rule you write. That's what keeps the customer from paying for the wrong translation and coming back.
Does it accept a deadline of tomorrow?
It answers with the deadline the company offers and the rush rule you define. Without that in writing, it accepts a date your translators' queue can't support.
Can it receive PDFs and photos in the conversation?
Yes. The file arrives on WhatsApp and is stored with the contact in the CRM, with language and purpose already noted.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
- Demo CRM with service provider examples, to try without signing up
- How the AI WhatsApp chatbot works
- CertuAI plans and prices
- How much it costs to put AI in your business
- WhatsApp AI guides, step by step
- AI blog for small businesses
- Compare WhatsApp chatbot platforms
- All fields served by the CertuAI agent
In short
Receives the document, checks whether the case calls for a sworn translation, and organizes language, deadline and purpose, with every request saved in the company's CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent