Customer service
AI agent for customer service: answers right away and hands you what needs a person
Quick answer
What does an AI agent for customer service do?
An AI agent for customer service answers the customer right away, by text or audio, with the company's prices, hours and rules. What it doesn't know, it hands off to a person with a summary of the conversation. At CertuAI it answers on WhatsApp, Instagram Direct and Messenger, and logs every conversation in the CRM.
About CertuAI: CertuAI is the AI that answers a small business's WhatsApp, Instagram and Messenger 24/7, with a built-in CRM, and is a Tech Provider on Meta's WhatsApp Business Platform. Paid plans start at US$ 75 a month, with no lock-in. Create my agent
A customer waiting for a reply buys from whoever answered first. The agent answers right away, with your company's information, and hands a person the conversation that needs a decision.
Create my agentNo lock-in contract and no setup fee. You connect the number you already use.
Summary in 6 facts
- A customer waiting for a reply buys from whoever answered first.
- The agent answers right away, with your company's information, and hands a person the conversation that needs a decision.
- An AI agent for customer service answers the customer right away, by text or audio, with the company's prices, hours and rules.
- What it doesn't know, it hands off to a person with a summary of the conversation.
- Teach the business to the Brain Services, prices, hours, rules and what you'd rather nobody answer.
- What annoys customers about automated service is the menu: press 1, press 2, invalid option.
By the numbers
| Number | What it means |
|---|---|
| 01 Reply | 01 Instant reply Day, night and weekends. |
| 12x | At CertuAI, from US$ 75 per month on Start, with 1,600 AI replies and 5 team members in the dashboard. |
What changes in customer service
The gain isn't answering nicely. It's not leaving anyone waiting.
Instant reply
Day, night and weekends. Whoever writes at ten at night gets the answer at ten at night.
Text and audio
The customer speaks their own way. The agent understands the audio and answers what was asked.
Hands off to a person with a summary
When the topic goes beyond what it learned, the conversation goes to a person already carrying what was said.
History of each customer
Someone who comes back after a week doesn't start from zero. The earlier conversation is in the CRM.
How to put the agent on customer service
Three steps, and none of them is designing a flow.
Teach the business to the Brain
Services, prices, hours, rules and what you would rather nobody answer. The Brain is the knowledge base that makes the agent answer like your company, and not like a generic robot.
Connect the number you already use
By QR code or through Meta's official signup. CertuAI is a Tech Provider of the Meta WhatsApp Business Platform, and the number stays yours: the plan gives you the connection slot, not a new number.
Follow along in the CRM and take over whenever you want
Each conversation shows up in the dashboard with a contact, a deal and a task. You step into the same conversation at any time, and the agent hands the topic back to you when it falls outside what it learned.
What the agent answers and what stays with the team
The split is yours. This is the one that works best to start.
| Situation | AI agent | Your team |
|---|---|---|
| Price, hours and address | Answers on its own | No need to step in |
| Question about the service | Answers with what's in the Brain | Corrects it if something came out off |
| Request for a time slot | Shows what's open and books | Only sees the appointment on the calendar |
| Complaint or delicate case | Hands off with the summary | Takes over the conversation |
| Price negotiation | Hands off with the summary | Decides and answers |
Swipe the table sideways to see all the columns.
Automated customer service that doesn't feel like a robot
What annoys customers about automated service is the menu: press 1, press 2, invalid option. The AI agent has no menu. The person writes what they want and gets an answer to that.
The answer comes from the Brain, which is where your company's information lives. That is why it speaks your prices and your rules, not an average from the internet. You read the conversations, fix what came out off by writing the correction and take over any conversation whenever you want.
See also automated customer service on WhatsApp, the agent that understands audio and the general guide to the AI agent.
Frequently asked questions
Does the AI agent replace the customer service team?
It takes the repeated questions and after-hours service off the team. What needs a decision, like a complaint or a negotiation, stays with people, who receive the conversation with the summary.
Which channels does the agent cover?
WhatsApp, Instagram Direct and Messenger, in the same dashboard. All three channels come with Start, Pro and Max.
What if the agent doesn't know the answer?
It doesn't make anything up. It hands the conversation to a person and notifies the person in charge. The new question can become information in the Brain, and next time it answers.
How much does an AI agent for customer service cost?
At CertuAI, from US$ 75 per month on Start, with 1,600 AI replies and 5 team members in the dashboard.
See the agent answering with your business's information
Paste your website address and the agent is born already knowing what you sell. You adjust what is missing and connect the number whenever you want.
Plans from US$ 75 per month. If you don't like it within 30 days, we refund 100% of your money.
Create my agentIn short
What does an AI agent for customer service do? An AI agent for customer service answers the customer right away, by text or audio, with the company's prices, hours and rules. What it doesn't know, it hands off to a person with a summary of the conversation. At CertuAI it answers on WhatsApp, Instagram Direct and Messenger, and logs every conversation in the CRM.
About CertuAI: CertuAI is the AI that answers a small business's WhatsApp, Instagram and Messenger 24/7, with a built-in CRM, and is a Tech Provider on Meta's WhatsApp Business Platform. Paid plans start at US$ 75 a month, with no lock-in. Create my agent