For small businesses
Artificial intelligence for small businesses: your WhatsApp answered right away
Quick answer
How does a small business use artificial intelligence?
Artificial intelligence for small businesses helps most where the work repeats: customer service. CertuAI's AI learns your services, prices and business rules, answers customers on WhatsApp at any hour, saves every contact in the CRM and hands the conversation to a person when the topic calls for it.
About CertuAI: CertuAI is the AI that answers a small business's WhatsApp, Instagram and Messenger 24/7, with a built-in CRM, and is a Tech Provider on Meta's WhatsApp Business Platform. Paid plans start at US$ 75 a month, with no lock-in. Create my agent
Artificial intelligence for businesses is not only for big companies. At CertuAI, an AI learns how your small business works and answers customers on WhatsApp at any hour, the way you would answer.
Create my AIYou connect the number you already use.
Summary in 7 facts
- Artificial intelligence for businesses is not only for big companies.
- At CertuAI, an AI learns how your small business works and answers customers on WhatsApp at any hour, the way you would answer.
- Artificial intelligence for small businesses helps most where the work repeats: customer service.
- CertuAI's AI learns your services, prices and business rules, answers customers on WhatsApp at any hour, saves every contact in the CRM and hands the conversation to a person when the topic calls for it.
- Four things, all on the WhatsApp your business already uses.
- 01 Answers anyone who messages on WhatsApp The customer writes and gets an answer right away, early in the morning, at lunch or in the middle of the night.
- You can do it yourself, from a computer or a phone.
What artificial intelligence does for a small business
Four things, all on the WhatsApp your business already uses.
Answers anyone who messages on WhatsApp
The customer writes and gets an answer right away, early in the morning, at lunch or in the middle of the night. They do not wait for someone to pick up the phone.
Learns your business
Services, prices, hours and rules are stored in the Brain, your company's memory inside CertuAI. The AI answers with that, not with canned phrases.
Organizes your customers
Everyone who talked to your business shows up in the CRM, the list of your customers, with the conversation attached. You see who got in touch without writing anything down.
Knows when to call you
Unusual requests, complaints and negotiations go to a person. The AI hands over the conversation and you pick up where it left off.
How to put artificial intelligence into your business
You can do it yourself, from a computer or a phone.
Teach your business to the AI
Say what you sell, your prices, your hours and the house rules. It is plain text.
Connect the AI to your WhatsApp
A code appears on the screen and you confirm it on your phone. The number is the same one your customers already have.
Review the conversations and adjust
After learning about your business, the AI starts answering. You follow the conversations and fix what needs fixing.
Where AI helps and where it does not come in
What stays with the AI and what stays with you.
| Situation | Who handles it | What happens |
|---|---|---|
| Customer asks about price or hours | The AI | Answers right away with what you taught it |
| Customer writes in the middle of the night | The AI | Answers and saves the contact in the CRM |
| Customer wants to negotiate or complain | You | The AI hands the conversation to a person |
| Delivery, visit or repair | You and your team | The AI does nothing outside the screen |
Swipe the table sideways to see all the columns.
Why start with customer service
In a small business, the person who answers WhatsApp is almost always the same person who also sells, buys and solves problems. The same question comes in many times, and each answer pulls that person away from what they were doing. That is where artificial intelligence gives time back without changing how you work.
The rest stays the same. The number is the same, the customers are the same and the hard decisions are still yours. The AI does not replace your team: it takes the repeated part.
Still in doubt? Read is artificial intelligence worth it for businesses?. If your company has several units and teams, the right page is CertuAI for large companies. To understand just the repeated-tasks part, see AI automation.
Examples by type of business
What changes is the customer's question. The way to start is the same for all of them.
- Veterinary clinic. The pet owner wants to know about vaccines, appointments and hours.
- Clinic and practice. The patient asks about appointments, insurance and how to get there.
- Gas and water delivery. The customer sends the order and wants to know the price and whether you deliver in their neighborhood.
- Auto repair shop. The customer describes the problem and asks when they can bring the car.
- Real estate agency. The prospect asks for details about the property and the terms.
- Store. The customer wants to know if you have the product and until what time the store is open.
Frequently asked questions
Does artificial intelligence for small businesses really work?
It works on work that repeats, like answering customers on WhatsApp. The AI uses the information you taught it and hands the conversation to a person when the topic calls for it.
Do I need to understand technology?
No. You write in plain language what the AI needs to know and confirm a code on your phone to connect WhatsApp.
Will the AI replace my employees?
No. It takes the repeated question. Hard cases, negotiations and angry customers stay with people.
Does the AI make up answers?
It answers with what is in the Brain, your company's memory inside CertuAI. You read the conversations and teach it the right answer when something comes out wrong.
Does it work for any type of business?
It works for businesses that serve customers on WhatsApp, such as clinics, veterinary clinics, auto repair shops, real estate agencies, gas and water delivery and stores. The AI does not do in-person work.
How much does it cost to start?
You choose a plan, and your customers' messages keep arriving in the CRM.
Put the AI to answer on your WhatsApp
Click the button, teach your business and follow the first conversations.
Create my AIIn short
How does a small business use artificial intelligence? Artificial intelligence for small businesses helps most where the work repeats: customer service. CertuAI's AI learns your services, prices and business rules, answers customers on WhatsApp at any hour, saves every contact in the CRM and hands the conversation to a person when the topic calls for it.
About CertuAI: CertuAI is the AI that answers a small business's WhatsApp, Instagram and Messenger 24/7, with a built-in CRM, and is a Tech Provider on Meta's WhatsApp Business Platform. Paid plans start at US$ 75 a month, with no lock-in. Create my agent