Answers customers, sells and gives you your time back
WhatsApp chatbot for bike shops in Brazil that never leaves a customer without an answer
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
While your team has a bike up on the repair stand, WhatsApp piles up with questions about frame size, wheel size and the price of an overhaul. The agent answers what you taught it and books the workshop within the real queue.
See the AI agent demos and the CRM with store examples.
What is the best WhatsApp chatbot for bike shops in Brazil?
The best WhatsApp chatbot for bike shops in Brazil is the one that answers on the number the store already uses, with business rules written by you. A WhatsApp AI agent for a bike shop is CertuAI's automated assistant, which advises on frame and wheel size using the store's chart, gives the price range of bikes and components, books overhauls and maintenance while respecting the workshop queue, and notifies the customer as soon as the workshop releases the job.
Summary in 7 facts
- While your team has a bike up on the repair stand, WhatsApp piles up with questions about frame size, wheel size and the price of an overhaul.
- The agent answers what you taught it and books the workshop within the real queue.
- See the AI agent demos and the CRM with store examples.
- The best WhatsApp chatbot for bike shops in Brazil is the one that answers on the number the store already uses, with business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday shop situations before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes in the shop with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. These are four everyday shop situations before and after the CertuAI agent.
TodayA frame size question arrives in the middle of a repair and stops the mechanic
With CertuAIThe agent answers from the store's chart and only forwards the out-of-the-ordinary cases
TodayOverhaul booked from memory and the workbench takes in more bikes than it can service
With CertuAIBooking logged within the daily limit you set
TodayBike ready for two days, taking up space, and the customer doesn't know
With CertuAIThe agent notifies the customer as soon as the workshop releases the job
TodayA father asks the right wheel size for his son and goes to the store just for that
With CertuAIWheel size by age answered before he leaves the house
What does a conversation handled by the AI look like?
Example conversation
The shop's AI agent
Customer: What frame size fits someone who is 1.75 m (5 ft 9 in) tall?
AI agent: According to the store's size chart by height, for 1.75 m (5 ft 9 in) the frame is what you set up.
Customer: Do you do a full overhaul? How much does it cost and how many days does it take?
AI agent: The full overhaul is your price. I book it respecting the workshop queue: I have your open slots.
Is an AI agent or manual customer service better for bike shops?
The agent wins on repeated tasks, and the person keeps winning on anything that takes judgment. With manual service, someone at the shop has to stop what they are doing; with the CertuAI agent, the reply goes out on its own and you step into the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Frame and wheel size questions | The mechanic stops work at the bench to answer | The agent answers from the store's chart and forwards only the out-of-the-ordinary cases |
| Overhaul booking | Booked from memory, with nobody checking how many bikes have already come in | Logged within the daily limit you set for the workbench |
| Quote for a part replacement | Only goes out when the mechanic can stop work | Price range answered right away, final price confirmed by the team |
| Bike-ready notice | The customer calls to find out, or drops by the store for nothing | The agent notifies them when the workshop releases the job, and the bike doesn't sit taking up space |
| Assembly of a bike bought online | Explained again in every contact, sometimes with a different price | Answered with the price and turnaround you wrote |
What does the WhatsApp agent do for bike shops?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Frame and wheel size advice
With the size chart by height and by age that you use, without pulling anyone away from the workbench.
Booking within the real queue
The agent books while respecting how many jobs the workshop can take per day.
Price range of bikes and components
Best-selling models and parts, with the prices you keep in the Brain.
Job-ready notice
The agent notifies the customer when the bike is ready, without waiting for them to call and ask.
Assembly of a bike bought online
Whether the shop does it, how much it charges and how fast it delivers, the way you write it.
What questions do clients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday shop messages no longer depend on you having your phone in hand.
How does the agent start answering at the shop?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain catalog, prices, delivery, warranty, and rules, the way you would to a new employee.
The agent answers
It answers right away, logs every request and quote in the included CRM and follows up with people who went quiet.
How much does a WhatsApp AI agent cost for bike shops?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business Brain, the CRM, automatic follow-up and AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No contract and no setup fee.
Get started now
Create the agent and connect WhatsApp to see it working in the shop.
Create my agentWhat needs to be ready before turning the agent on in the store?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The frame and wheel size chart the store uses, by rider height and by child's age
- Workshop services with price and bench time: basic overhaul, full overhaul, drivetrain replacement
- How many jobs the workshop can take per day, so the agent doesn't book beyond the queue
- The price range of the bike lines and the best-selling components
- Whether the shop assembles bikes bought online, how much it charges and how fast it delivers
- The warranty on workshop service and the frame warranty of the brands the store sells
Whether the agent books the workshop slot on its own or only collects the request and your team fits it into the bench schedule.
The most common mistake: Letting the agent book overhauls without a daily limit. A bike workshop runs on bench slots, and a calendar that's full on paper while bikes sit on the floor delays everyone at once. Read how to fix this.
Frequently asked questions from bike shops
Does the agent know which bikes are in the store?
No. CertuAI doesn't read inventory. It answers the lines, sizes and price ranges you taught it, and calls your team when the customer asks about a specific model on the showroom floor.
Does it close the repair quote on its own?
It gives the price range you set up and logs the request. The final price still comes from your mechanic, after seeing the bike.
Does it book within the workbench's real capacity?
Yes, if you write down how many jobs the workshop takes per day. Without that number the agent books with no limit, and the queue turns into bikes sitting on the floor.
Does it work for a shop that's more workshop than sales?
Yes. You can set the agent to focus on maintenance booking, turnaround and job-ready notices, and leave sales in the background.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Advises on frame and wheel size, books the service within the workshop's queue and lets customers know when the bike is ready, with the service logged in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent