Answers customers, sells and gives you your time back
WhatsApp chatbot for toy stores in Brazil, with your business's Brain
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
The question always arrives the day before: a gift for a five-year-old, up to R$ 100, to be delivered tomorrow. The agent suggests from the lines you sell, arranges wrapping and delivery and logs the order.
See the AI agent demos and the CRM with store examples.
What is the best WhatsApp chatbot for toy stores in Brazil?
The best WhatsApp chatbot for toy stores in Brazil is the one that answers on the number the store already uses, with business rules written by you. A WhatsApp AI agent for a toy store is CertuAI's automated assistant, which suggests gifts by age and budget range within the lines the store sells, gives prices, arranges wrapping, pickup and delivery within the day's window and logs the order written in the conversation itself.
Summary in 7 facts
- The question always arrives the day before: a gift for a five-year-old, up to R$ 100, to be delivered tomorrow.
- The agent suggests from the lines you sell, arranges wrapping and delivery and logs the order.
- See the AI agent demos and the CRM with store examples.
- The best WhatsApp chatbot for toy stores in Brazil is the one that answers on the number the store already uses, with business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday shop situations before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes in the shop with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. These are four everyday shop situations before and after the CertuAI agent.
TodayA mom asks at 11 p.m. what to give a five-year-old boy and the answer goes out the next day
With CertuAIThe agent suggests right away, within the budget and the lines you sell
TodayAn order for tomorrow's party is accepted without anyone knowing whether today's delivery still fits
With CertuAIThe agent answers with the real window and logs the item, wrapping and time
TodayA customer asks whether you have the toy from the cartoon and nobody can stop to look
With CertuAIThe agent covers the line and hands the unit check to the team
TodayDelivery address arranged by voice message and written down wrong
With CertuAIAddress and delivery window recorded in writing in the conversation
What does a conversation handled by the AI look like?
Example conversation
The shop's AI agent
Customer: What do you have as a gift for a five-year-old boy, up to R$ 100?
AI agent: Up to R$ 100, for age five, the suggestions are what you set up.
Customer: Can you deliver today? The birthday is tomorrow
AI agent: Today's delivery cutoff is your time. If it fits, I'll log the order with wrapping and card.
Is an AI agent or manual customer service better for toy stores?
The agent wins on repeated tasks, and the person keeps winning on anything that takes judgment. With manual service, someone at the shop has to stop what they are doing; with the CertuAI agent, the reply goes out on its own and you step into the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Gift suggestion by age and budget | Only happens when a salesperson is free at the counter | The agent suggests from the lines and age ranges you set up, at any hour |
| Last-minute order for tomorrow's party | Arrives at night and is read only at opening time, when it's already too late | Answered right away, within the delivery window that still fits in the day |
| Gift wrapping and card | Arranged at the counter, with no record of what was requested | Recorded on the order, with the packaging cost and notes |
| Trending item everyone asks for | Someone has to go to the shelf to look, several times a day | The agent answers about the line and hands the unit check to the team |
| Exchange after Christmas | Rule explained case by case, with different deadlines | Deadline and terms always answered with what you wrote |
What does the WhatsApp agent do for toy stores?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Suggestions by age and budget
The agent recommends within the lines you sell and the price range the person gave.
Gift orders with wrapping
Item, packaging cost, card and pickup time recorded in the conversation.
Delivery window that still fits
The agent answers with the day's cutoff time, instead of accepting a next-day order the route can't reach.
Age range and manufacturer's recommendation
What age each line is recommended for, according to what you taught in the Brain.
Checking trending items
When it's the specific toy of the moment, it calls your team with the order already written out.
What questions do clients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday shop messages no longer depend on you having your phone in hand.
How does the agent start answering at the shop?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain catalog, prices, delivery, warranty, and rules, the way you would to a new employee.
The agent answers
It answers right away, logs every request and quote in the included CRM and follows up with people who went quiet.
How much does a WhatsApp AI agent cost for toy stores?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business Brain, the CRM, automatic follow-up and AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No contract and no setup fee.
Get started now
Create the agent and connect WhatsApp to see it working in the shop.
Create my agentWhat needs to be ready before turning the agent on in the store?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The lines the store sells, grouped by age range and by price range
- What goes in the gift wrap, whether there's a card and whether that changes the price
- The delivery area, shipping cost and the cutoff time for an order to still go out today
- How many deliveries the store can make per day on the eve of a holiday
- The toy exchange policy, with and without a receipt, and the deadline that applies after Christmas
- The lines the store doesn't carry, so the agent says so in the first message
Whether the agent can confirm next-day delivery on its own or whether every next-day delivery goes through your team.
The most common mistake: Letting the agent confirm next-day delivery without knowing how many deliveries still fit in the day. A gift is the one order where arriving a day late is the same as not arriving. Read how to fix this.
Frequently asked questions from toy stores
Does the agent know what's on the shelf right now?
No. CertuAI doesn't read inventory. It answers the lines, price ranges and age ranges you taught it, and calls your team when the order is for the trending item, which is what sells out first.
Can it suggest a gift on its own?
Yes, within what you set up: lines by age and by price range. The more detail in the Brain, the more the suggestion sounds like a salesperson from your store.
Does it promise delivery for tomorrow?
Only within the cutoff time and the number of deliveries you write. Without that limit it accepts next-day orders the route can't reach, and a late gift can't be fixed.
Does it work at the end of the year and on Children's Day?
It's the period when it helps most: it answers everyone at the same time, and the message queue doesn't carry over from one night to the next day.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Suggests gifts by age and budget, arranges gift wrapping and delivery up to the day before the party, and keeps every order logged in your store's CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent