Answers customers, sells and gives you your time back
WhatsApp chatbot for boat tours in Brazil that never leaves a customer without an answer
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
You are out at sea and WhatsApp fills up with people asking what time the next tour leaves. The agent answers departure time, boarding and price right away, and gathers the names for the departure for you to check when you get back.
See the AI agent demos.
What is the best WhatsApp chatbot for boat tours in Brazil?
The best WhatsApp chatbot for boat tours in Brazil is the one that answers on the number the tour already uses, with business rules written by you. An AI agent on WhatsApp for a boat tour is an automatic assistant that answers departure times, boarding point, trip duration, price per adult and per child, what is included, how many seats the boat has and the bad-weather cancellation rule, and logs the passengers for each departure for the operator to confirm.
Summary in 7 facts
- You are out at sea and WhatsApp fills up with people asking what time the next tour leaves.
- The agent answers departure time, boarding and price right away, and gathers the names for the departure for you to check when you get back.
- See the AI agent demos.
- The best WhatsApp chatbot for boat tours in Brazil is the one that answers on the number the tour already uses, with business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday situations on the tour, before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes on the tour with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. These are four everyday situations on the tour, before and after the CertuAI agent.
TodayA question about departure times arrives while the boat is under way and goes unanswered
With CertuAIThe agent instantly answers the departure schedule, even with you at sea
TodayA passenger gets lost looking for the boarding point and the departure runs late
With CertuAIThe meeting point goes out in writing, with the same landmark for everyone
TodayA rainy day turns into dozens of calls asking if the tour is running
With CertuAIThe agent answers the rescheduling rule and you decide once, without answering one by one
TodayDeparture capacity is added up in your head and sometimes sells an extra seat
With CertuAIEach reservation is logged with name and quantity, ready to check
What does a conversation handled by the AI look like?
Example conversation
Tour AI agent
Customer: What time does the tour leave tomorrow?
AI agent: Tomorrow's departures are what you set up. How many people? I'll log the reservation for the time you choose.
Customer: Where do we board?
AI agent: Boarding is at what you set up. I'll send you the address and how early to arrive.
Is an AI agent or manual service the better choice for boat tours?
The agent wins on tasks that repeat, and the person keeps winning on what takes judgment. Done manually, someone on the tour has to stop what they're doing; with the CertuAI agent the answer goes out on its own and you step into the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Message that arrives while you are at sea | Only read when the boat docks, and the tourist has already booked with someone else | Answered right away, with the time of the next departure |
| Boarding point | Explained by voice message, and the passenger still gets lost at the pier | Always sent the same way, with the landmark you wrote |
| Price per adult, child and lap child | Worked out in your head, with differences between whoever answers | Answered with the table and the age rule you defined |
| Rain the day before | Every passenger calls asking if it will go ahead | The agent answers the rescheduling rule and the decision stays with you |
| Departure capacity | Names jotted on scraps of paper and checked at boarding time | Each reservation logged in writing, with name, quantity and time |
What does the WhatsApp agent do for boat tours?
It takes over the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers passengers your way, with your rules.
Departure schedule and duration
What time each tour leaves, how long it lasts and how many stops the route has.
Boarding point
Address, landmark and how early to arrive, written once and sent the same way to every passenger.
Prices and what is included
Adult, child, lap child, water, snack, life jacket and separate fees, as you define them.
Bad-weather rule
What happens when a departure can't go, the way you handle rescheduling and refunds.
Reservation per departure
Name, number of people and time logged in the conversation, ready to check against capacity.
What questions do passengers send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday messages on the tour no longer depend on you having your phone in hand.
How does the agent start answering for the tour?
In three steps, on the same day. No installation, no code and no changing the number passengers already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for boat tours?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
What needs to be ready before turning the agent on for the tour?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The departure schedule by day of the week and by season, with the duration of each route
- The boarding point with a landmark anyone can find, and how early to arrive
- The price table with the child and lap-child rule written by age, not height
- What is included and what is charged separately, including park or island access fees
- The bad-weather rule in writing: reschedule, refund or turn into credit
- The boat's maximum capacity, so you know when to close the departure
Whether the agent already logs reservations until the capacity you set is full, or only collects interest and waits for your confirmation on each departure.
The most common mistake: Leaving the rain rule out of the Brain. On the first canceled day the phone doesn't stop, and each passenger gets a different version of what happens to their money.
Frequently asked questions about boat tours
Does the agent decide whether the tour runs in bad weather?
No. It explains the rule you wrote and says the confirmation comes from you. The decision to sail stays with the captain.
Does it track how many seats are left on the boat?
It logs each reservation with name and quantity, in the order they arrive. Closing the departure when it fills up stays with you, and you update the agent.
Can it handle shared and private tours on the same number?
Yes. You add both formats with different prices and capacity, and the agent explains each one depending on what the passenger asks for.
Does it handle tourists who write in another language?
Yes. The agent answers in the language of the message using what you taught it in the Brain, without you having to write everything again.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Answers departure time, boarding point, duration and price per person. Every conversation becomes a contact and a task in the CRM, with nobody typing.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent