Answers customers, sells and gives you your time back
WhatsApp chatbot for body shops in Brazil, with the CRM included
What CertuAI measured on WhatsApp at repair shops and auto parts stores
At the 4 repair shops and auto parts stores that answer with CertuAI's AI, 21.9% of the 7,828 customer messages arrived outside Monday to Friday, 8 am to 6 pm (July 30 to September 30, 2026). Half of the AI's replies went out within 15.2 seconds, and 9 in 10 within 23.9 seconds (1,949 replies). 27.8% of conversations started outside business hours, and the busiest hour for messages was 3 pm.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 21,9% | 7,828 customer messages from 4 repair shops and auto parts stores |
| Weekend messages | 10% | 7,828 customer messages from 4 repair shops and auto parts stores |
| Conversations that start outside business hours | 27,8% | 1,211 conversations |
| Time until the AI replies (half of the replies) | within 15.2 seconds | 1,949 AI replies |
| Time until the AI replies (9 in 10 replies) | within 23.9 seconds | 1,949 AI replies |
| Hour of the day with the most customer messages | 15h | 7,828 customer messages from 4 repair shops and auto parts stores |
Source: CertuAI's customer service database, aggregate numbers only, no conversation read by a person; no imported history, no test contacts, and not including CertuAI's own sales service. July 30 to September 30, 2026, measured on Oct 9, 2026. Nikiti Auto Center, an auto center, already uses CertuAI to answer its customers on WhatsApp. Method and table by industry in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Someone who crashed their car sends the photo of the dent and wants to know how much it costs and when it will be ready. The agent receives the photo, does the first screening and books the assessment while you are under a car.
See the AI agent demos and the CRM with auto shop examples.
What is the best WhatsApp chatbot for body shops in Brazil?
The best WhatsApp chatbot for body shops in Brazil is the one that answers on the number the shop already uses, with the business rules written by you. A WhatsApp AI agent for a body shop is CertuAI's automatic attendant. It receives the photo of the damage, asks for model, year and what happened, explains average turnaround time, warranty and insurance claims, books the in-person assessment and lets the customer know as soon as the car is ready for pickup.
Summary in 7 facts
- Someone who crashed their car sends the photo of the dent and wants to know how much it costs and when it will be ready.
- The agent receives the photo, does the first screening and books the assessment while you are under a car.
- See the AI agent demos and the CRM with auto shop examples.
- The best WhatsApp chatbot for body shops in Brazil is the one that answers on the number the shop already uses, with the business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday situations in the shop before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the shop with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. These are four everyday situations at the shop before and after the CertuAI agent.
TodayCustomer sends a photo of a smashed bumper and waits hours for a first reply
With CertuAIThe agent receives the photo, asks the right questions and already offers a time slot for the in-person assessment
TodayThe usual questions: how much? how many days does it stay in the shop? do you take insurance?
With CertuAIThe agent explains how the quote works, the average turnaround and whether you take insurance, your way
TodayCar is ready and the customer doesn't show up, the bay stays tied up
With CertuAIThe agent lets them know it's ready and arranges pickup, freeing the bay faster
TodayQuote given and the customer disappears without replying
With CertuAIThe agent follows up politely and reopens the conversation before the customer books with another body shop
What does a conversation handled by the AI look like?
Example conversation
Shop AI agent
Customer: I hit the bumper, I'll send the photo. How much?
AI agent: Go ahead and send the photo of the dent. Also tell me the car model and what happened, and I'll organize everything for the team to assess.
AI agent: A firm quote requires seeing it up close. I have your free time slots for you to bring the car in.
Is an AI agent or manual service worth more for body shops?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. With manual service, someone at the shop has to stop what they are doing; with the CertuAI agent the answer goes out on its own and you step into the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Photo of a dent arriving during a job | Sits there until you come out from under the car | The agent answers, asks the right questions and offers an assessment time slot |
| Price question before seeing the car | Becomes a number said on impulse, hard to stand behind later | The agent explains why the price comes out at the assessment and books the time |
| Insurance and deductible question | Explained over the phone, one person at a time | Answered your way, with the rule you wrote |
| Car ready and waiting for pickup | The bay stays tied up until someone remembers to call the owner | The agent lets them know and arranges pickup as soon as you mark it as ready |
| Quote given with no follow-up | Disappears along with the photos in the middle of the inbox | The agent picks the conversation back up and the CRM shows which quote was left open |
What does the WhatsApp agent do for body shops?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Pre-quote from a photo of the damage
Asks for a photo of the dent, the car model and what happened, and organizes everything so you can assess it without typing.
Booking an assessment
Offers real time slots for the customer to bring the car in, because a firm quote requires seeing it up close.
Insurance or private
Explains which insurers you work with and how the insurance process works, so the customer can decide before coming in.
Turnaround, warranty and loaner car
Average turnaround by type of service, the warranty on what you do and whether you offer a loaner car, towing or pickup and drop-off.
Car-ready notice
When the work is done, the agent lets the customer know and arranges pickup, freeing up the bay.
What questions do clients send on WhatsApp?
They are always the same ones, and the agent answers each of them on its own. These everyday shop messages no longer depend on you having your phone in hand.
How does the agent start answering at the shop?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain catalog, prices, delivery, warranty, and rules, the way you would to a new employee.
The agent answers
It answers right away, logs every request and quote in the included CRM and follows up with people who went quiet.
How much does a WhatsApp AI agent cost for body shops?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business Brain, the CRM, automatic follow-up and AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No contract and no setup fee.
What needs to be ready before turning the agent on at the shop?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The services the shop does and the ones it outsources, such as glass, electrical, alignment and upholstery
- The insurers you work with and how the process works for a customer going through insurance
- The average turnaround by type of service, separating paintless dent repair from panel painting
- The rule for painting a neighboring panel, so the customer understands the quote before arriving
- Whether you have a loaner car, towing or pickup and drop-off, and under what conditions
- The service warranty, with its term and what it covers
Whether the agent can give a price range for a standard-priced service, such as polishing, or whether every price comes only after the assessment.
The most common mistake: Letting the agent estimate a price from the photo. What looks like a scratch in the photo turns out to be a crushed panel underneath, and the number said before the assessment is the one the customer holds you to later. Read how to solve this.
Frequently asked questions from body shops
Does the agent close the quote from the photo?
It doesn't set a price from the photo. It does a first screening with the photo and the right questions and turns it into an in-person assessment, because a body shop needs to see the damage up close.
Does it handle insurance company service?
It answers whether you take insurance claims and how that works, the way you teach it. The paperwork with the insurer stays with you, and the agent gets the customer organized until then.
Can I let the customer know when the car is ready?
Yes. The agent sends the car-ready notice and arranges pickup, so the bay isn't tied up waiting for the customer to remember.
Does it explain why the paint job can reach the neighboring panel?
Yes, with the text you write. That conversation is what avoids a surprise on the quote, because new paint on a single panel shows up next to the original paint.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
A photo of the dent becomes triage: model, what happened and an assessment booked. CertuAI lets the customer know when the car is ready and saves the quote in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent