Answers customers, sells and gives you your time back
WhatsApp chatbot for eyebrow designers with AI and CRM: price and how it works
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
You have tweezers in your hand and your phone won't stop buzzing. The agent books brow design, henna and brow lamination, confirms the time and calls the client back for a touch-up while you work.
See the AI agent demos and the CRM with salon and aesthetics examples.
What is the best WhatsApp chatbot for eyebrow designers in Brazil?
The best WhatsApp chatbot for eyebrow designers in Brazil is the one that answers on the number your studio already uses, with business rules written by you. An AI agent on WhatsApp for eyebrow designers is CertuAI's automatic assistant. It explains the difference between brow design, henna, lamination and micropigmentation, answers the price and duration of each service, reserves the right block of time on the calendar and, with the rule you create in the CRM, sends the touch-up invitation a set number of days after the appointment.
Summary in 7 facts
- You have tweezers in your hand and your phone won't stop buzzing.
- The agent books brow design, henna and brow lamination, confirms the time and calls the client back for a touch-up while you work.
- See the AI agent demos and the CRM with salon and aesthetics examples.
- The best WhatsApp chatbot for eyebrow designers in Brazil is the one that answers on the number your studio already uses, with business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday studio situations before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the studio with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. These are four everyday studio situations before and after the CertuAI agent.
TodayA client messages to book while you are in the middle of an appointment and gets no reply
With CertuAIThe agent shows the open slots and books right away, without taking your focus off the client in the chair
TodayShe asks the difference between henna and basic brow design every week
With CertuAIThe agent explains each service, price and duration the way you defined it
TodayA gap on the calendar because the client forgot her appointment
With CertuAIConfirmation the day before and the day of, with easy rescheduling so the slot isn't lost
TodayA client disappears after a brow design and comes back only when the brows have fully grown out
With CertuAIThe agent calls her back for a touch-up at the interval you defined and fills the calendar
What does a conversation handled by the AI look like?
Example conversation
Studio AI agent
Customer: Do I need an allergy test before henna?
AI agent: Yes. The allergy test needs to be done your lead time ahead. Would you like to book the test and the henna appointment?
Customer: I want to reschedule my appointment tomorrow
AI agent: Sure, I can reschedule. Tell me which day works best and I'll show you the open slots on the calendar.
Is an AI agent or manual customer service better for eyebrow designers?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. With manual service, someone at the studio has to stop what they are doing; with the CertuAI agent the answer goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| A client messaging while you have tweezers in your hand | The message waits until the appointment ends and sometimes goes cold before then | The agent shows the open slots and books without you putting down the tweezers |
| Difference between brow design, henna and lamination | Explained by voice message, several times a week | Explained with your text, price and duration, as many times as they ask |
| Services with different durations on the same calendar | One wrongly sized block makes every client that day late | Each service takes the chair time you defined, with no overlap |
| Allergy test before henna | Remembered when the client is already sitting in the chair | The agent mentions the required lead time at the moment of booking |
| Micropigmentation touch-up | Depends on you remembering to call client by client | The agent calls at the interval you defined, with no tracking list in your hand |
What does the WhatsApp agent do for eyebrow designers?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Booking by service
Brow design, henna, brow lamination and micropigmentation, each with its own duration and real slot on the calendar.
Service explanations
The difference between brow design, henna and lamination, prices and what each one delivers, as defined by you.
Prep before the appointment
How far ahead the henna allergy test is needed and how much the hair must have grown for lamination and brow design.
Appointment confirmation
The day before and the day of, with rescheduling in one conversation so no gap is left on the calendar.
Touch-up reminder
With the rule you create in the CRM, a set number of days after the appointment, the AI sends the touch-up invitation you wrote. Without a rule, you are the one who reaches out.
What questions do clients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday studio messages no longer depend on you having your phone in hand.
How does the agent start serving customers at the studio?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
The agent answers
Answers right away, schedules, does follow-up, and records each contact in the built-in CRM. You take over any conversation whenever you want.
How much does an AI agent on WhatsApp cost for eyebrow designers?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent, connect WhatsApp and see it working in your studio.
Create my agentWhat needs to be ready before turning the agent on in the studio?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The list of services with price and chair time: brow design, brow design with henna, lamination, micropigmentation and touch-up
- What is included in the micropigmentation price, especially whether the touch-up is included or charged separately
- How much the hair must have grown before lamination, brow design and micropigmentation
- Whether you require an allergy test before henna and how far in advance
- The cases you don't take or that need medical clearance first
- Your late-arrival tolerance and rescheduling rule
Whether the agent may give an opinion on a brow photo or whether every photo becomes an evaluation booked with you.
The most common mistake: Setting up brow design and brow design with henna as if they were the same service. They have different prices and chair times, and a calendar built on the shorter block makes every client after that late. Read how to fix this.
Frequently asked questions from eyebrow designers
Can the agent book services with different durations without messing up the calendar?
Yes. You define how long each service takes, and the agent reserves the right block for brow design, henna or lamination.
Can it answer clients who only ask for the price?
Yes, and that is where it helps most. It answers price and duration right away and leads the conversation to a booking.
The client sends a photo asking for an opinion on the shape. What does it do?
It receives the photo, saves it with the contact and books the evaluation with you. The shape depends on gaps, face and what has been done before, so you are the one who decides, in the chair.
Can I use the same number my clients already have saved?
Yes. You connect the number the studio already advertises by scanning a QR code, without asking anyone to save a new contact.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
- Demo CRM with salon and aesthetics examples, to try without signing up
- How the AI WhatsApp chatbot works
- CertuAI plans and prices
- How much it costs to put AI in your business
- WhatsApp AI guides, step by step
- AI blog for small businesses
- Compare WhatsApp chatbot platforms
- All fields served by the CertuAI agent
In short
You can't reply with tweezers in your hand. The agent explains henna, brow design and lamination, reserves the right chair time, and the CRM calls the client back for a touch-up.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent