Answers customers, sells and gives you your time back
WhatsApp chatbot for nail salons in Brazil, with the CRM included
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
With both hands busy on an extension, there is no answering WhatsApp. The agent books, confirms and answers prices while you work.
See the AI agent demos and the CRM with salon and aesthetics examples.
What is the best WhatsApp chatbot for nail salons in Brazil?
The best WhatsApp chatbot for nail salons in Brazil is the one that answers on the number the studio already uses, with business rules written by you. An AI agent on WhatsApp for nail salons is CertuAI's automatic assistant. It books pedicures, manicures, extensions and spa with the right time for each service, answers the price list for fiber, gel and gel overlay while both your hands are busy, and counts the days to call the client back for maintenance.
Summary in 7 facts
- With both hands busy on an extension, there is no answering WhatsApp.
- The agent books, confirms and answers prices while you work.
- See the AI agent demos and the CRM with salon and aesthetics examples.
- The best WhatsApp chatbot for nail salons in Brazil is the one that answers on the number the studio already uses, with business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday studio situations before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the studio with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. These are four everyday studio situations before and after the CertuAI agent.
TodayA client asks the price of extensions and is left on read
With CertuAIPrice list answered right away, with a slot offered in the same message
TodayNo-show at a Friday afternoon slot, the most sought-after
With CertuAIAutomatic confirmation and the slot passed on to the waitlist
TodayCalendar in a notebook, rescheduling by shouting
With CertuAICalendar organized and rescheduling handled by the agent
Today21-day maintenance forgotten by the client
With CertuAIThe agent calls back clients who haven't been in for a set number of weeks
What does a conversation handled by the AI look like?
Example conversation
Studio AI agent
Customer: How much are fiber extensions?
AI agent: Fiber extensions cost your price.
Customer: Any openings tomorrow morning?
AI agent: Tomorrow morning I have your open slots. I'll send you a reminder before the appointment.
Is an AI agent or manual customer service better for nail salons?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. With manual service, someone at the studio has to stop what they are doing; with the CertuAI agent the answer goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Message during an extension service | Only answered when the service ends, and the client has already booked somewhere else | Answered right away, with both hands still at work |
| Question about fiber and gel prices | Repeated several times a day, always from scratch | The whole price list answers itself, your way |
| Maintenance that is overdue | Depends on the client remembering to come back on her own | The agent counts the days and calls at the right time |
| A sought-after slot that opened up | Stays empty, because notifying each person is work | Whoever was on the waitlist is notified first |
| Services with different durations in the same calendar | A fill-in booked on a guess that makes the day run late | Each service booked with the duration you configured |
What does the WhatsApp agent do for nail salons?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Appointment booking
Pedicure, manicure, extensions, spa: each service with its own time, booked right in the conversation.
Attendance confirmation
Reminder before the appointment. A cancellation becomes a slot offered right away.
Prices and services
Full price list answered on its own: fiber, gel, gel overlay, polish.
Maintenance reminder
The agent counts the days without a service and calls the client at the interval you set.
Waitlist
A sought-after slot opened up, and whoever was waiting is notified first.
What questions do clients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday studio messages no longer depend on you having your phone in hand.
How does the agent start serving customers at the studio?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for nail salons?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent, connect WhatsApp and see it working in your studio.
Create my agentFrequently asked questions from nail salons and manicurists
I'm alone in the studio. Does it make sense for me?
It's the case where it makes the most sense: you have no front desk, and every unanswered message is a lost appointment.
Does the agent understand the names of the services?
You teach it your service menu once, with names, times and prices, and it answers the way you would.
Can I block personal time?
Yes. Your calendar is yours: blocks, lunch and days off are respected by the agent.
How much does it cost?
Anyone who grows moves to a paid plan when it makes sense.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
- Demo CRM with salon and aesthetics examples, to try without signing up
- How the AI WhatsApp chatbot works
- CertuAI plans and prices
- How much it costs to put AI in your business
- WhatsApp AI guides, step by step
- AI blog for small businesses
- Compare WhatsApp chatbot platforms
- All fields served by the CertuAI agent
In short
Answers questions about fiber, gel and polish, books with the right time and calls back clients who haven't shown up in weeks. Every client becomes a record and a task in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent