Answers customers, sells and gives you your time back
WhatsApp chatbot for holistic therapists with AI and CRM: price and how it works
What CertuAI measured on WhatsApp at clinics and practices
Across the 17 clinics and practices that serve clients with CertuAI's AI, 28.2% of the 19,259 customer messages arrived outside Monday to Friday, 8am to 6pm (July 30 to September 30, 2026). Half of the AI's answers went out within 14.4 seconds, and 9 in 10 within 21.8 seconds (5,571 answers). 29.9% of conversations started outside business hours, and the busiest hour was 11am.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 28,2% | 19,259 customer messages from 17 clinics and practices |
| Weekend messages | 11,2% | 19,259 customer messages from 17 clinics and practices |
| Conversations that start outside business hours | 29,9% | 3,584 conversations |
| Time until the AI replies (half of the replies) | within 14.4 seconds | 5,571 AI answers |
| Time until the AI replies (9 in 10 replies) | within 21.8 seconds | 5,571 AI answers |
| Hour of the day with the most customer messages | 11h | 19,259 customer messages from 17 clinics and practices |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| IMCVET veterinary clinic | 833 | 432 | 100 | 23% | 8,9 s | 12 |
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Reiki, flower essences, Access Bars, family constellation: people searching want to understand what the session is before booking. The agent explains in your words, gives the price and books the time, in person or online.
See the AI agent demos and the CRM with salon and aesthetics examples.
What is the best WhatsApp chatbot for holistic therapists in Brazil?
The best WhatsApp chatbot for holistic therapists in Brazil is the one that answers on the number the practice already uses, with business rules written by you. An AI agent on WhatsApp for a holistic therapist is CertuAI's automatic assistant. It explains what reiki, flower essences, Access Bars or family constellation involve, in the therapist's own words, gives price and duration, books in person or online, sends the session link and picks the conversation back up with people who stopped coming, without promising a cure.
Summary in 7 facts
- Reiki, flower essences, Access Bars, family constellation: people searching want to understand what the session is before booking.
- The agent explains in your words, gives the price and books the time, in person or online.
- See the AI agent demos and the CRM with salon and aesthetics examples.
- The best WhatsApp chatbot for holistic therapists in Brazil is the one that answers on the number the practice already uses, with business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday practice situations before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes in the practice with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. Here are four everyday situations at the practice before and after the CertuAI agent.
TodayA question about how a reiki session works arrives in the middle of an appointment
With CertuAIThe agent answers with the explanation you wrote, without interrupting the session
TodayOnline session link sent at the last minute
With CertuAISent automatically along with the appointment confirmation
TodayBooking a time turns into ten messages exchanged over the day
With CertuAIThe agent shows the open windows and closes it in one conversation
TodayClient disappears after the first session and nobody notices
With CertuAIThe agent sends the follow-up at the interval you choose
What does a conversation handled by the AI look like?
Example conversation
Practice AI agent
Client: How does a reiki session work?
AI agent: I'll explain it with the practice's own text: what you set up.
Client: Do you see people online? Does it work the same as in person?
AI agent: Yes, online sessions are available. Once the time is booked, the session link goes in the confirmation, along with what to prepare: a private space, headphones and a connection.
Which is better for holistic therapists: an AI agent or manual customer service?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. Done manually, someone at the practice has to stop what they are doing; with the CertuAI agent the reply goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Explanation of what the therapy is | Typed again in every conversation | Answered with the text you wrote just once |
| Health question in the middle of the conversation | Answered off the cuff, by whoever has the phone in hand | The agent delivers your sentence about not replacing treatment and calls you |
| Online session | Link sent in a rush, sometimes minutes beforehand | Sent with the confirmation, without you having to remember |
| Finding a time | Back-and-forth messages all day long | The agent shows the open windows and closes in the same conversation |
| Client who disappears after the first session | Only comes back if they remember on their own | Gets a check-in from you at the interval you set |
What does the WhatsApp agent do for holistic therapists?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
The explanation of each therapy, in your voice
Reiki, flower essences, Access Bars and family constellation explained with the text you wrote, not with the generic definition the internet gives back.
Online session with the link included in the confirmation
The time is booked and the session link goes out in the same message, with what the person needs to prepare: a private space, headphones and a connection.
Single session, package and closed process
Family constellation and flower essences are usually sold as a process, not as a single session. The agent answers both formats the way you define.
Sensitive conversations leave the automation
When someone starts telling their own story, the agent responds with care, logs it and calls you. That conversation is not meant to be answered on its own.
An invitation back for those who stopped midway
A process interrupted after the second session rarely comes back on its own. The agent reopens the conversation at the interval you choose.
What questions do clients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday messages at the practice no longer depend on you having your phone in hand.
How does the agent start answering at the practice?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for holistic therapists?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentWhat needs to be ready before you turn on the agent at the practice?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- Your explanation of each therapy, written your way, because the internet version isn't yours
- Price and duration of a single session, a closed process and an online session
- The clear sentence saying the therapy doesn't replace medical or psychological care
- What the person needs to prepare for the online session: a private space, headphones and a stable connection
- The subjects you want to handle personally, with the agent answering nothing beforehand
- The interval at which it makes sense to follow up with someone who had a session and didn't return
Whether the agent handles the entire first contact or only presents prices and hands the conversation to you from the start.
The most common mistake: Letting the agent answer a health question because it arrived together with the question about the session. The right answer there is to call you, and the sentence about not replacing treatment needs to be written before the agent is turned on. Read how to fix this.
Holistic therapist FAQ
Does the agent promise results or talk about a cure?
No. It explains what the session involves in your words, gives the price and books. No promises and no health advice.
What if the person shares a personal problem in the conversation?
It responds with care, logs it and passes it to you. A sensitive conversation is yours, not the agent's.
Someone asks whether this replaces health treatment. What does it answer?
The sentence you wrote, saying the service doesn't replace medical or psychological care. After that it hands the conversation to you.
Can it explain family constellation without sounding like an internet article?
Yes, because the explanation comes from the Brain, written by you. If the topic goes beyond what you wrote, it says it will check instead of making something up.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
- Demo CRM with salon and aesthetics examples, to try without signing up
- How the AI WhatsApp chatbot works
- CertuAI plans and prices
- How much it costs to put AI in your business
- WhatsApp AI guides, step by step
- AI blog for small businesses
- Compare WhatsApp chatbot platforms
- All fields served by the CertuAI agent
In short
Explains each therapy in your own words, gives the price, books in person or online and sends the link. Every person you see becomes a contact in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent