Answers customers, sells and gives you your time back
WhatsApp chatbot for massage therapy clinics in Brazil, with the CRM included
What CertuAI measured on WhatsApp at clinics and practices
Across the 17 clinics and practices that serve clients with CertuAI's AI, 28.2% of the 19,259 customer messages arrived outside Monday to Friday, 8am to 6pm (July 30 to September 30, 2026). Half of the AI's answers went out within 14.4 seconds, and 9 in 10 within 21.8 seconds (5,571 answers). 29.9% of conversations started outside business hours, and the busiest hour was 11am.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 28,2% | 19,259 customer messages from 17 clinics and practices |
| Weekend messages | 11,2% | 19,259 customer messages from 17 clinics and practices |
| Conversations that start outside business hours | 29,9% | 3,584 conversations |
| Time until the AI replies (half of the replies) | within 14.4 seconds | 5,571 AI answers |
| Time until the AI replies (9 in 10 replies) | within 21.8 seconds | 5,571 AI answers |
| Hour of the day with the most customer messages | 11h | 19,259 customer messages from 17 clinics and practices |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| IMCVET veterinary clinic | 833 | 432 | 100 | 23% | 8,9 s | 12 |
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Back pain, post-operative drainage, myofascial release: the people looking for help are already uncomfortable. The agent answers prices, builds the sequence of sessions and confirms the day before, without you leaving the massage table.
See the AI agent demos and the CRM with salon and aesthetics examples.
What is the best WhatsApp chatbot for massage therapy clinics in Brazil?
The best WhatsApp chatbot for massage therapy clinics in Brazil is the one that answers on the number the clinic already uses, with business rules written by you. An AI agent on WhatsApp for a massage therapy clinic is CertuAI's automatic attendant. It gives the price and duration of each technique, books the entire sequence of a drainage package at once, shows how many sessions have already been used and forwards to the team any question about pain, surgery or indications.
Summary in 7 facts
- Back pain, post-operative drainage, myofascial release: the people looking for help are already uncomfortable.
- The agent answers prices, builds the sequence of sessions and confirms the day before, without you leaving the massage table.
- See the AI agent demos and the CRM with salon and aesthetics examples.
- The best WhatsApp chatbot for massage therapy clinics in Brazil is the one that answers on the number the clinic already uses, with business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday clinic situations before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes in the clinic with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. Here are four everyday situations at the clinic before and after the CertuAI agent.
TodayA post-surgical patient asks how many drainage sessions they need and waits two days for an answer
With CertuAIThe agent answers prices and availability, and the indication stays with your team
TodayA ten-session package tracked in a notebook behind the front desk
With CertuAIThe whole sequence stays on the contact, with the date of each session already done
TodaySequence of sessions booked one by one, every week
With CertuAIThe agent builds the sequence of times all at once
TodayA missed session leaves the massage table idle in the middle of the afternoon
With CertuAIConfirmation the day before leaves time to fit in someone from the waitlist
What does a conversation handled by the AI look like?
Example conversation
Clinic AI agent
Customer: Do you do post-operative drainage? Do I need clearance from the surgeon?
AI agent: We do. Tell me how long ago the surgery was and what the surgeon authorized. The team checks it before it goes on the schedule.
Customer: Can I book all ten sessions at once?
AI agent: Yes. I'll set up the ten consecutive dates, at the interval the clinic specifies.
Is an AI agent or manual service the better choice for massage therapy clinics?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. Done manually, someone at the clinic has to stop what they are doing; with the CertuAI agent the reply goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Price and duration by technique | Waits until whoever is with a client in the room is free | Answered right away, with the price and time of each technique together |
| Session package | Tracked in a notebook, with no idea how many are left | The contact shows the whole sequence and what has already been done |
| Post-operative sequence | Booked one session at a time, again every week | The agent builds the sequence of times at once |
| Clinical question | Answered off the cuff by whoever has the phone | Forwarded to the team, with no automatic answer |
| Session in the sequence that the patient skips | Massage table idle and the whole package pushed back | Confirmation the day before and rescheduling within the same sequence |
What does the WhatsApp agent do for massage therapy clinics?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers patients your way, with your rules.
Aesthetic drainage and post-operative drainage
They are two different things, with different price, duration and requirements, and the agent answers each one for what it is.
Whole sequence booked at once
Post-surgical care isn't booked session by session. The agent sets up the ten consecutive dates, at the interval you specify.
Post-operative care with clearance checked
The agent records the time since surgery and what the surgeon authorized, and your team checks it before the sequence goes on the schedule.
Clinical questions leave the conversation
A question about pain, scarring, fibrosis or indication goes straight to your team, and the agent doesn't risk any answer.
History of what was done in each session
The contact keeps the sequence with date, technique and what was noted, without depending on the front desk notebook.
What questions do patients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday messages at the clinic no longer depend on you having your phone in hand.
How does the agent start answering at the clinic?
In three steps, on the same day. No installation, no code and no changing the number patients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for massage therapy clinics?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentWhat needs to be ready before turning the agent on at the clinic?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The price list by technique and duration, separating aesthetic drainage from post-operative drainage
- The standard sequence of each package: how many sessions, at what interval and over how many weeks
- What you require before post-operative care, such as surgeon clearance and minimum time since surgery
- The list of what counts as a clinical question and leaves the conversation right away, without the agent risking an answer
- The package validity and what happens when the patient misses a session in the sequence
- Which practitioners do each technique and how many massage tables the clinic has running in parallel
Whether the agent already closes the ten-session sequence in the conversation or builds the proposal and the team confirms before booking everything.
The most common mistake: Letting the agent answer a question about pain, surgery or scarring because it arrived together with the request for a time. The rule has to be written beforehand: clinical questions leave the conversation and go to your team. Read how to fix this.
Frequently asked questions from massage therapy clinics
Does the agent tell the patient how many sessions they need?
No. It gives prices, duration and availability. Indication and number of sessions come from the evaluation with the practitioner.
What about post-operative care with a doctor's request?
It records what the patient reports and forwards it to your team to check before closing the sequence.
Can several sessions be booked at once?
Yes. You set the interval and it builds the sequence of times in the same conversation.
Can it hold back a pain question without answering anything?
It can, and that is how it should be configured. You list what counts as a clinical question, and the agent acknowledges it, records it and calls your team instead of giving an opinion.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
- Demo CRM with salon and aesthetics examples, to try without signing up
- How the AI WhatsApp chatbot works
- CertuAI plans and prices
- How much it costs to put AI in your business
- WhatsApp AI guides, step by step
- AI blog for small businesses
- Compare WhatsApp chatbot platforms
- All fields served by the CertuAI agent
In short
Answers the price for each technique, books the full package sequence at once and sends clinical questions to your team. Every session is recorded in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent