Answers customers, sells and gives you your time back
A WhatsApp chatbot for landscaping companies in Brazil that answers on its own
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Nobody hears the phone with the brush cutter running. The agent answers on lawn mowing and pruning prices, asks the size of the area and books the visit, and even reminds the customer of the month's maintenance.
See the AI agent demos.
What is the best WhatsApp chatbot for landscaping companies in Brazil?
The best WhatsApp chatbot for landscaping companies in Brazil is the one that answers on the number the landscaping company already uses, with the business rules written by you. An AI agent on WhatsApp for a landscaping company is CertuAI's automatic attendant. It answers the price of lawn mowing, pruning and lot clearing by area, explains who keeps the pruned material, books the visit with address and landmark and contacts each contract customer on its own when the maintenance date arrives.
Summary in 7 facts
- Nobody hears the phone with the brush cutter running.
- The agent answers on lawn mowing and pruning prices, asks the size of the area and books the visit, and even reminds the customer of the month's maintenance.
- See the AI agent demos.
- The best WhatsApp chatbot for landscaping companies in Brazil is the one that answers on the number the landscaping company already uses, with the business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday situations at a landscaping company before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at a landscaping company with an AI agent?
What changes is who answers first: the message no longer waits for you and gets an answer right away. These are four everyday situations at a landscaping company before and after the CertuAI agent.
TodayA lawn mowing request arrives and the crew only sees it at the end of the day
With CertuAIThe agent answers right away, asks the area and offers the open day
TodayA monthly maintenance customer forgets to call and goes two months without service
With CertuAIThe agent lets them know when the date arrives and confirms the day with them
TodayA condo manager asks for a quote on the condominium garden and waits a whole week for an answer
With CertuAIAnswered right away, with a visit booked and the request recorded in the CRM
TodayAddress written down wrong and the crew drives around the neighborhood looking for it
With CertuAIAddress and landmark in writing in the conversation, before leaving
What does a conversation handled by the AI look like?
Example conversation
AI agent for the landscaping company
Customer: How much to mow the lawn in a one-hundred-meter yard?
AI agent: For one hundred meters, mowing is your price. Is there access for the machine to get in?
Customer: Do you haul the clippings away or leave them here?
AI agent: The disposal rule is what you set up.
Is an AI agent or manual service better for landscaping companies?
The agent wins at repeated tasks, and a person keeps winning at what takes judgment. With manual service, someone at the landscaping company has to stop what they're doing; with the CertuAI agent the answer goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Lawn mowing request | Goes unanswered while the crew is in the field | Answered right away, with price by area and availability |
| Recurring monthly maintenance | Each customer remembers when they remember, and some disappear | The agent lets them know when the date arrives and confirms the crew's day |
| Pruning a tall tree | Can only be quoted by going to look | The agent asks for a photo and the approximate height and books the visit |
| Serving condominiums | The condo manager sends a message and waits days for an answer | Immediate answer and the request recorded as a deal in the CRM |
| The week's route | Jotted in a notebook, with the address missing | Each visit stays in the conversation with address and time |
What does the WhatsApp agent do for landscaping companies?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Price of mowing, pruning and lot clearing
By area or by service, with the price table you set for each.
Qualifying the lot and the access
Size, type of grass, tree height and whether there's access for the machine to get in.
Material disposal rule
Whether the crew hauls the clippings away, how much that costs and what stays on site, answered before closing.
Monthly maintenance reminder
The agent lets the contract customer know when the date arrives and confirms the day, without waiting for them to remember.
Serving condominiums and businesses
Requests from a condo manager and from a property management company become separate contacts and deals in the CRM.
What questions do clients send on WhatsApp?
They're always the same, and the agent answers each one on its own. These everyday messages at a landscaping company no longer depend on you having your phone in your hand.
How does the agent start answering customers at a landscaping company?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
The agent answers
Answers right away, schedules, does follow-up, and records each contact in the built-in CRM. You take over any conversation whenever you want.
How much does an AI agent on WhatsApp cost for landscaping companies?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent, connect WhatsApp and see it working at your landscaping company.
Create my agentWhat needs to be ready before turning on the agent at a landscaping company?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The price table for lawn mowing by area, for pruning by tree size and for lot clearing
- The disposal rule: whether the crew takes the pruned material, how much it costs and what stays on site
- The neighborhoods and cities served and the travel fee outside the radius
- What the crew does and doesn't do: work at height, chainsaw cutting, landscape design, irrigation
- The monthly contract terms: frequency, price and what changes compared to a one-off service
Whether the agent confirms the monthly maintenance day directly with the customer or whether the date always goes through whoever builds the crew's route.
The most common mistake: Letting the monthly contract depend on the customer remembering to call. Without a written date for each customer the agent has nothing to confirm, and the garden of someone who pays a monthly fee goes two months without a visit. Read how to fix this.
Frequently asked questions from landscaping companies
Does the agent manage my monthly contract?
It tells the customer when the agreed date arrives and confirms the day. The contract and billing stay the way you already do them.
Does it work for serving condominiums, not just houses?
Yes. You set up a path for the condo manager and the property management company, with terms and tax invoices the way you work.
Does it answer if I don't serve that area?
Yes. You register the neighborhoods and cities you serve, and it politely lets the customer know when the address is outside.
Does it answer who keeps the pruned material?
It answers the way you work: whether the crew hauls it away, whether that's charged separately and what stays with the customer. It's the question that comes up most right after the price.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Nobody hears the phone with the brush cutter running. The agent answers on mowing and pruning, asks the size of the area, books the visit and organizes the monthly contracts in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent