Answers customers, sells and gives you your time back
WhatsApp chatbot for aesthetic clinics in Brazil that never leaves a client without an answer
What CertuAI measured on WhatsApp at clinics and practices
Across the 17 clinics and practices that serve clients with CertuAI's AI, 28.2% of the 19,259 customer messages arrived outside Monday to Friday, 8am to 6pm (July 30 to September 30, 2026). Half of the AI's answers went out within 14.4 seconds, and 9 in 10 within 21.8 seconds (5,571 answers). 29.9% of conversations started outside business hours, and the busiest hour was 11am.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 28,2% | 19,259 customer messages from 17 clinics and practices |
| Weekend messages | 11,2% | 19,259 customer messages from 17 clinics and practices |
| Conversations that start outside business hours | 29,9% | 3,584 conversations |
| Time until the AI replies (half of the replies) | within 14.4 seconds | 5,571 AI answers |
| Time until the AI replies (9 in 10 replies) | within 21.8 seconds | 5,571 AI answers |
| Hour of the day with the most customer messages | 11h | 19,259 customer messages from 17 clinics and practices |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| IMCVET veterinary clinic | 833 | 432 | 100 | 23% | 8,9 s | 12 |
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Updated on September 19, 2026 · Written by Bernardo Villela, CEO of CertuAI · Florianópolis (SC)
Someone asking the price of a procedure compares three clinics at once. The first one to answer wins. The agent answers right away, every day, at any hour.
See the AI agent demos and the CRM with salon and aesthetics examples.
What is the best WhatsApp chatbot for aesthetic clinics in Brazil?
The best WhatsApp chatbot for aesthetic clinics in Brazil is the one that answers on the number the clinic already uses, with business rules written by you. An AI agent on WhatsApp for aesthetic clinics is CertuAI's automatic assistant. It answers procedure quotes in seconds, while the person who asked is still comparing other clinics, books the assessment in the same conversation, confirms package sessions and sends the post-procedure care instructions you defined.
Summary in 7 facts
- The agent answers right away, every day, at any hour.
- The best WhatsApp chatbot for aesthetic clinics in Brazil is the one that answers on the number the clinic already uses, with business rules written by you.
- CertuAI's health limits apply on their own on a health clinic account: the AI does not diagnose, does not recommend medication, does not assess photos and does not promise a prescription or a medical certificate without a visit.
- With the limits on, the AI does not assess the photo and does not say whether it is normal.
- It says in one sentence that it does not assess that here and passes it to the team.
- Only the prices you released, procedure by procedure.
- For anything that depends on an assessment, the AI says it depends and books the assessment.
By the numbers
| Number | What it means |
|---|---|
| R$ 29.90 per user | In aesthetics, the entry price varies much more than in other fields: BeautyBot starts at R$ 29.90 per user but charges R$ 1.99 per AI conversation, Chat Inteligente charges a flat R$ 149, Beeia… |
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
At a medical aesthetics clinic, does the AI follow the health limits?
Yes, if the account is set up as a clinic. CertuAI's health limits apply on their own on a health clinic account: the AI does not diagnose, does not recommend medication, does not assess photos and does not promise a prescription or a medical certificate without a visit.
The care is in the setup. Choose the business type “Clinic and practice”, not “Salon, barbershop and aesthetics”. The word aesthetics alone, in the business name, does not make CertuAI treat the account as a health clinic, because salons use that word too. A clinic that applies botox, filler or does procedures with a doctor should stay under the clinic business type.
The patient sent a photo of a bruise after filler: now what?
With the limits on, the AI does not assess the photo and does not say whether it is normal. It says in one sentence that it does not assess that here and passes it to the team. A complaint after a procedure is the case for writing your own rule in the Brain: every post-procedure message with pain, swelling or a mark goes straight to a person on the team.
If the message mentions shortness of breath, fainting or bleeding that won't stop, or if the person says they got much worse, the AI sends right away: “This may be urgent. Call SAMU (Brazil's emergency medical service) at 192 now or go to the nearest emergency room.”
Procedure price: what does the AI say?
- Only the prices you released, procedure by procedure.
- For anything that depends on an assessment, the AI says it depends and books the assessment.
- Results and duration only as you wrote them, as a range and not as a promise. With the health limits on, the AI does not recommend a procedure for the patient's case.
What does the AI do with each medical aesthetics message?
| Message | What the AI does |
|---|---|
| "How much is lip filler?" | Gives the released price, or books the assessment |
| "Which procedure is best for my face?" | Doesn't recommend; books the assessment with the professional |
| "It's bruised and swollen, is that normal?", with a photo | Doesn't assess; passes it to the team under your post-procedure rule |
| "I'm short of breath after the injection" | Tells them to call SAMU (Brazil's emergency medical service) at 192 or go to the emergency room |
| "I want to reschedule my session" | Reschedules on the CertuAI calendar; with Feegow, alerts the team |
What changes in the clinic with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. Here are four everyday situations at the clinic before and after the CertuAI agent.
TodayQuote request answered hours later, the client has already signed with another clinic
With CertuAIAnswer in seconds with prices, terms and an assessment booked
TodayFront desk overwhelmed between serving people in person and answering WhatsApp
With CertuAIThe agent handles the whole first contact and the team looks after the people in the clinic
TodayPackage session forgotten, treatment schedule broken
With CertuAIAutomatic confirmation and rescheduling in the same conversation
TodayClient disappears after the first procedure
With CertuAIThe agent contacts clients who haven't returned in a set number of days and reactivates the package
What does a conversation handled by the AI look like?
Example conversation
Clinic AI agent
Customer: How much is a facial cleansing?
AI agent: A facial cleansing costs your price. Would you like to book an in-person assessment? I have your open slots.
Customer: I want to reschedule my session
AI agent: Of course. Tell me the best day and I'll reschedule, and I'll confirm the day before.
Is an AI agent or manual customer service better for aesthetic clinics?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. Done manually, someone at the clinic has to stop what they are doing; with the CertuAI agent the reply goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Procedure quote request | Answered hours later, when the person has already signed with another clinic | Answered in seconds, with prices and the assessment already offered |
| Front desk split between the counter and WhatsApp | One always delays the other, and the people in the clinic wait | The agent handles the first contact and the team looks after the people who arrived |
| Package session forgotten | The treatment schedule breaks and the result is delayed | Automatic confirmation and rescheduling handled in the same conversation |
| Message volume on a promotion day | A reply queue the front desk can't keep up with | All answered at the same time, including on the promotion day |
| Client who doesn't come back for maintenance | Only noticed when the calendar starts to empty | Contacted after a set number of days without returning, with the history at hand |
What is the best WhatsApp chatbot for an aesthetic clinic in Brazil?
In aesthetics, the entry price varies much more than in other fields: BeautyBot starts at R$ 29.90 per user but charges R$ 1.99 per AI conversation, Chat Inteligente charges a flat R$ 149, Beeia R$ 258.90 and CertuAI US$ 75 per month. AtendeIA says it is free and EstéticaBot does not publish a price.
| # | Name | Price per month | Who it is for |
|---|---|---|---|
| 1 | CertuAI | US$ 75 (Start) | An aesthetic clinic with a high conversation volume that doesn't want costs rising along with activity. |
| 2 | BeautyBot | R$ 29.90 + R$ 1.99/chat | A small clinic with little conversation volume that wants the lowest entry cost on the list. |
| 3 | Chat Inteligente | R$ 149 (Initium) | A clinic that wants a flat price and knows it fits within the plan's daily conversation cap. |
| 4 | Beeia | R$ 258.90 (GO) | A clinic with a front desk of several people answering on the same number. |
| 5 | AtendeIA | Free, according to the site | Someone who wants to try it without paying anything before deciding whether the AI fits the clinic. |
| 6 | EstéticaBot | Custom pricing | A clinic that wants a product built for the field from the first screen. |
CertuAI: Price published on CertuAI plans and pricing, checked on Sep 19, 2026. BeautyBot: Price published at https://www.beautybot.com.br/, checked on Sep 19, 2026. Chat Inteligente: Price published at https://www.chatinteligente.com.br/, checked on Sep 19, 2026. Beeia: Price published at https://beeia.com.br/, checked on Sep 19, 2026. AtendeIA: Price published at https://atendeia.tech/preco-ia-para-atendimento, checked on Sep 19, 2026.
EstéticaBot: There is no price in reais on the site, checked on Sep 19, 2026. The numbers that appear there are estimates of losses from no-shows, not the product's price.
Who wrote this list. CertuAI wrote it, and CertuAI is on it, in first place. It is first because the list is CertuAI's, not because an outside judge chose it. The price for each of the others comes from the company's own pricing page, with the address and the date checked next to it. Check it and draw your own conclusion.
What does the WhatsApp agent do for aesthetic clinics?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Instant quotes
Prices and terms for the procedures you authorize, with an invitation to an in-person assessment.
Booking assessments and sessions
Booking by professional and by procedure, with real slots.
Session confirmation
The day before and the day of, protecting the package schedule.
Post-procedure
Sends the agreed care instructions and answers frequent post-procedure questions.
Client reactivation
Contacts clients who haven't returned in a set number of days, without depending on anyone to remember.
What questions do clients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday messages at the clinic no longer depend on you having your phone in hand.
How does the agent start answering at the clinic?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for aesthetic clinics?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentFrequently asked questions from aesthetic clinics
Can the agent talk about the price of every procedure?
You decide procedure by procedure. For anything that requires an assessment, it explains and turns it into a booked visit.
Can it handle the volume of promotion messages?
Yes. Answering many people at the same time is exactly what an agent does better than a front desk.
Can I use my current price list?
Yes. You teach it the price list once and update it whenever you want.
What if the customer wants to talk to a person?
Just ask. The agent hands off to your team in the same conversation and notifies you right away.
Other clinic questions CertuAI has answered
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
- Demo CRM with salon and aesthetics examples, to try without signing up
- How the AI WhatsApp chatbot works
- CertuAI plans and prices
- How much it costs to put AI in your business
- WhatsApp AI guides, step by step
- AI blog for small businesses
- Compare WhatsApp chatbot platforms
- All fields served by the CertuAI agent
In short
Answers procedure quotes in seconds and books the assessment in the same conversation. Every conversation becomes a contact and a task in the CRM, with nobody typing.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent