Answers customers, sells and gives you your time back
WhatsApp chatbot for tattoo studios in Brazil, with your business's Brain
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Quoting a tattoo takes size, placement and a reference, and nobody has the patience to ask that twenty times a day. The agent does the full screening and hands you the request ready to quote.
See the AI agent demos and the CRM with salon and aesthetics examples.
What is the best WhatsApp chatbot for tattoo studios in Brazil?
The best WhatsApp chatbot for tattoo studios in Brazil is the one that answers on the number the studio already uses, with business rules written by you. An AI agent on WhatsApp for tattoo studios is CertuAI's automatic assistant. It screens quote requests by asking size, placement, style, whether it is a cover-up or blank skin and asking for a photo reference, explains the deposit rule and sends the aftercare guide after the session.
Summary in 7 facts
- Quoting a tattoo takes size, placement and a reference, and nobody has the patience to ask that twenty times a day.
- The agent does the full screening and hands you the request ready to quote.
- See the AI agent demos and the CRM with salon and aesthetics examples.
- The best WhatsApp chatbot for tattoo studios in Brazil is the one that answers on the number the studio already uses, with business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday studio situations before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the studio with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. These are four everyday studio situations before and after the CertuAI agent.
Today"How much is a tattoo?" with no size, no placement, no reference
With CertuAIThe agent collects size, body area, style and reference before it reaches you
TodayA hole in the calendar from a client who disappears after booking
With CertuAIDeposit agreed in the conversation and confirmation before the session
TodayAnswering tattoo aftercare questions dozens of times
With CertuAIAftercare sent automatically after the session, with answers to common questions
TodayQuote answered two days later, the client went with another studio
With CertuAIScreening right away and your quote goes out much faster
What does a conversation handled by the AI look like?
Example conversation
Studio AI agent
Customer: How much is a tattoo on the forearm, around 15cm?
AI agent: To quote it, send me a photo reference and tell me the style. Is it blank skin or a cover-up? I'll organize everything for the tattoo artist to price.
Customer: How does the deposit work?
AI agent: The deposit is your price, and I'll send you the rescheduling rules along with it.
Is an AI agent or manual customer service better for tattoo studios?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. With manual service, someone at the studio has to stop what they are doing; with the CertuAI agent the answer goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Tattoo quote request | Twenty questions a day until you know size, placement and reference | Full screening done in the conversation and the request arrives ready to quote |
| Question about the deposit | Explained again to each client, and sometimes differently | Amount, rescheduling rule and what happens on a no-show, always the same |
| Long-session calendar | One cancellation wrecks the tattoo artist's whole day | Confirmation before the session, protecting the workday |
| Healing question after the session | Lands on the tattoo artist's personal phone, at any hour | Answered from the studio's aftercare guide, with a handoff when it goes beyond it |
| Client who wants a cover-up | The complexity is only discovered after several messages | The agent already asks whether it is a cover-up and requests a photo of the existing tattoo |
What does the WhatsApp agent do for tattoo studios?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Quote screening
Size, placement, style, cover-up or blank skin, photo reference. It reaches you organized, ready to price.
Session booking
Calendar by tattoo artist, with estimated duration and real slots.
Deposit and studio policy
Explains the deposit amount, rescheduling rules and what happens if the client doesn't show.
Tattoo aftercare
Sends the studio's aftercare guide after the session and answers healing questions according to your instructions.
Session confirmation
Reminder before a long session, protecting the tattoo artist's day.
What questions do clients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday studio messages no longer depend on you having your phone in hand.
How does the agent start serving customers at the studio?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for tattoo studios?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent, connect WhatsApp and see it working in your studio.
Create my agentFrequently asked questions from tattoo studios
Does the agent give tattoo prices?
Only if you want it to. The default is for it to do the full screening and for you to give the price, or to answer ranges you define.
Does it receive photo references?
Yes. The images arrive organized together with the screening summary.
Healing questions are a delicate subject. How does it handle them?
It answers only the standard guidance you approved and forwards anything out of the ordinary to you.
Does it work for a studio with several tattoo artists?
Yes. Screening routed by style and a separate calendar for each tattoo artist.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
- Demo CRM with salon and aesthetics examples, to try without signing up
- How the AI WhatsApp chatbot works
- CertuAI plans and prices
- How much it costs to put AI in your business
- WhatsApp AI guides, step by step
- AI blog for small businesses
- Compare WhatsApp chatbot platforms
- All fields served by the CertuAI agent
In short
Collects size, placement, style and reference before the quote request reaches you. Every conversation becomes a contact and a task in the CRM, with nobody typing.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent