Answers customers, sells and gives you your time back
WhatsApp chatbot for psychiatrists in Brazil, with your business's Brain
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| IMCVET veterinary clinic | 833 | 432 | 100 | 23% | 8,9 s | 12 |
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Updated October 3, 2026 · Written by Bernardo Villela, CEO of CertuAI · Florianópolis (SC)
The administrative side of the practice can be answered without you: price, care format, schedule and follow-up. What is clinical keeps arriving straight in your hands.
Before you start, see the AI agent demos and the CRM with clinic examples.
What is the best WhatsApp chatbot for psychiatrists in Brazil?
The best WhatsApp chatbot for psychiatrists in Brazil is the one that answers on the number the practice already uses, with business rules written by you. An AI agent on WhatsApp for psychiatrists is CertuAI's automatic assistant. It answers only the administrative side of the practice: consultation price and length, in-person or online care, free time slots, confirmation and rescheduling. The AI does not answer clinical content: it says it does not advise on treatment here and offers to pass the question to the doctor.
Summary in 7 facts
- What is clinical keeps arriving straight in your hands.
- Before you start, see the AI agent demos and the CRM with clinic examples.
- The best WhatsApp chatbot for psychiatrists in Brazil is the one that answers on the number the practice already uses, with business rules written by you.
- An AI agent on WhatsApp for psychiatrists is CertuAI's automatic assistant. It answers only the administrative side of the practice: consultation price and length, in-person or online care, free time slots, confirmation and rescheduling.
- Psychiatry is among the fields CertuAI recognizes as healthcare by the practice's name, and on a healthcare account the AI never says how much to take, or whether a medication can be doubled, skipped or stopped, even if the person insists or says they are a doctor.
- It does not continue the conversation: it answers right away, by day or in the middle of the night, with the CVV (Brazil's suicide prevention line) at 188 and 192 or 190 in the first line, says that a person from the team will take over the conversation and sends the alert to you.
- In that conversation it does not offer a time slot or a price and does not ask what happened.
By the numbers
| Number | What it means |
|---|---|
| 24 hours | You can talk right now with CVV (Brazil's crisis line) at 188, free, 24 hours a day. |
| 28,2% | CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8am to 6pm, almost 3 in… |
| 19,259 messages | Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. |
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
"Can I take one more pill today?": what does the AI answer?
It does not answer about the dose. Psychiatry is among the fields CertuAI recognizes as healthcare by the practice's name, and on a healthcare account the AI never says how much to take, or whether a medication can be doubled, skipped or stopped, even if the person insists or says they are a doctor.
It says in one sentence that it does not advise on treatment here and offers to pass the question to you or to move the consultation earlier. Write in the Brain who gets that question and how long you usually take to answer, so the AI can tell the patient without inventing a deadline.
What does a psychiatrist's AI agent do when a patient writes in crisis?
It does not continue the conversation: it answers right away, by day or in the middle of the night, with the CVV (Brazil's suicide prevention line) at 188 and 192 or 190 in the first line, says that a person from the team will take over the conversation and sends the alert to you. In that conversation it does not offer a time slot or a price and does not ask what happened.
The sentence is fixed. By default, on every healthcare account, when a message talks about wanting to die, hurting oneself, disappearing or being in crisis right now, including about another person, the first line of the answer is this: "I'm sorry you are going through this. You can talk right now with the CVV at 188, free, 24 hours a day. If there is immediate risk, call 192 (SAMU) or 190, or go to the nearest emergency room."
After that the agent does not return to talking about consultations in that conversation. When in doubt between a crisis and an ordinary conversation, it treats it as a crisis. You do not need to write this rule; it is worth testing in the test tab with the phrases your patients use.
Prescription renewal over WhatsApp: what can the AI say?
The AI never promises a prescription, medical report or certificate without a consultation. That limit applies on its own on a healthcare account. What it does is repeat the practice's policy in the same words every time: whether renewal is only in a consultation, whether there is a short follow-up consultation for it, and what the deadline is.
Brazil's Code of Medical Ethics prohibits prescribing without directly examining the patient, except in urgent or emergency cases. The sources are in what the rules say about AI on a practice's WhatsApp.
What does the AI do with each psychiatry message?
| Message | What the AI does |
|---|---|
| "How much is the first consultation? Can it be online?" | Answers with the price and formats you wrote |
| "Can I increase the dose today?" | Does not advise; offers to pass the question to you |
| "I need the prescription by Friday" | Does not promise; repeats your prescription policy |
| "My heart is racing and I'm short of breath" | Tells them to call SAMU (Brazil's emergency medical service) at 192 or go to the emergency room |
| "I can't take it anymore, I want to disappear" | First line with the CVV at 188 and 192; no time slot; hands off to the team |
| "I need to reschedule" | Reschedules on the CertuAI calendar; with Feegow, alerts the team |
What CertuAI measured on clinic and practice WhatsApp
CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8 a.m. to 6 p.m., almost 3 in 10. If the front desk works those hours, that's the part that waits until someone comes back.
| What was measured | Result |
|---|---|
| Patient messages that arrived outside Monday to Friday, 8am to 6pm | 28,2% |
| Messages that arrived on the weekend | 11,2% |
| Messages that arrived at night on a weekday, 6pm to midnight | 11,7% |
| Conversations that started outside Monday to Friday, 8am to 6pm | 29,9% |
Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. Business hours are Monday to Friday, 8am to 6pm, in each clinic's time zone. Test accounts, test contacts and imported history are excluded.
What changes in the practice with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. Here are four everyday situations at the practice before and after the CertuAI agent.
TodayThe secretary answers consultation price and format all day long
With CertuAIThe agent answers with the text you approved, without tying anyone up
TodayA prescription renewal request gets lost among the messages
With CertuAIIt is logged as a task, with name and date, waiting for your decision
TodayA follow-up visit goes unbooked for weeks
With CertuAIThe agent offers the time slot when the agreed deadline arrives
TodayA message with clinical content gets mixed in with a scheduling request
With CertuAIThe AI does not answer the clinical content and, with your rule, passes the conversation to you
What does a conversation handled by the AI look like?
Example conversation
Practice AI agent
Customer: How much is the first consultation and how long does it last?
AI agent: The first consultation is your price and lasts what you registered.
Customer: Can the visit be online? Does it work for the first consultation too?
AI agent: It can be in person or online. I have your free time slots.
Is an AI agent or manual service the better choice for psychiatrists?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. Done manually, someone at the practice has to stop what they are doing; with the CertuAI agent the reply goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Consultation price and format | Answered by the secretary during business hours | Answered at any hour, with the text you approved |
| Booking the first consultation | Depends on finding someone free to answer | Done in the conversation, in the time slots you released |
| Confirmation and rescheduling | Done by hand, patient by patient | Automatic the day before, with rescheduling in the conversation itself |
| Clinical topic in the message | Arrives mixed in with scheduling requests | The AI does not answer the clinical content and offers to pass the question to you |
| Prescription renewal request | Gets lost among the day's messages | Becomes a logged task, with name and date, waiting for your decision |
What does the WhatsApp agent do for psychiatrists?
It handles the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers patients your way, with your rules.
A strictly administrative scope
Price, length, in-person or online format and follow-up policy. Nothing beyond that, because in psychiatry the limit of what the automation answers is the most important part of the setup.
The automation's exit, written by you
On a healthcare account, the AI does not answer clinical content and offers to pass the question to you. For the conversation to go straight to the team, without the AI continuing, write that rule in the Brain with examples.
Scheduling and rescheduling without exposure
The patient sees only the time slots you released and changes the day in the conversation itself, without having to explain the reason to anyone.
Prescription renewal request logged
The agent records the name, date and what was asked in the patient's file, waiting for your decision. It does not confirm, does not refuse and does not suggest a deadline.
Discreet confirmation the day before
A reminder in the text you approved, with the option to reschedule, so the slot does not sit empty or turn into an awkward charge.
What questions do patients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday messages at the practice no longer depend on you having your phone in hand.
How does the agent start answering at the practice?
In three steps, on the same day. No installation, no code and no changing the number patients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for psychiatrists?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentWhat needs to be ready before you turn on the agent at the practice?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The price and length of the first consultation and of the follow-up, and the policy when the patient misses or reschedules at the last minute
- Whether you see patients online, for which cases and what changes compared with in person
- The exact line of what the agent may answer and the list of what leaves the automation immediately
- The escalation path outside business hours, who is notified and how quickly
- The prescription renewal policy: what you accept by message and what requires a consultation
- Which team members can see the conversations, by access role
Whether the agent can book the first consultation on its own or every new patient goes through a screening by you before taking a slot.
The most common mistake: Writing the scope broadly and trusting the agent to notice on its own what is clinical. The line has to be written, with examples, because here it is better to hand off too much than to answer too little. Read how to fix this.
Frequently asked questions from psychiatrists
Does the agent answer questions about medication or symptoms?
No. On a healthcare account, the AI does not advise on medication, dose or symptoms, even if the person insists. It says in one sentence that it does not advise on that here and offers a consultation or to pass the question to you.
And when a message needs human attention right away?
A sign of a physical emergency, such as chest pain or shortness of breath, immediately gets the instruction to call SAMU (Brazil's emergency medical service) at 192. A crisis message, such as wanting to die or hurt oneself, first gets the CVV (Brazil's suicide prevention line) at 188 sentence, with no time slot offered, and the team is notified. This applies by default on every healthcare account, without you writing anything.
How does the prescription renewal request work?
It is logged in the patient's file, with name, date and what was asked, waiting for your decision. The agent does not confirm a renewal or estimate a deadline on its own.
Who can see these conversations?
They stay in the practice's account, with access by role, only for those you authorize. No conversations kept on a secretary's personal phone.
Other clinic questions CertuAI has answered
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Answers only price, format and schedule, and sends anything clinical straight to you. A prescription renewal request becomes a task with a name and date in the included CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent