Answers customers, sells and gives you your time back
A WhatsApp chatbot for flower shops in Brazil that answers on its own
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
On the eve of Mother's Day WhatsApp turns into an avalanche. The agent builds the order, records the card, confirms address and delivery time, and leaves nobody unanswered.
See the AI agent demos and the CRM with store examples.
What is the best WhatsApp chatbot for flower shops in Brazil?
The best WhatsApp chatbot for flower shops in Brazil is the one that answers on the number the shop already uses, with business rules written by you. An AI agent on WhatsApp for flower shops is CertuAI's automatic attendant, connected to the number the shop already uses. It builds the order for a bouquet, arrangement or basket, records the card message, confirms address, time and delivery fee, and handles hundreds of conversations in parallel on the eve of Mother's Day.
Summary in 7 facts
- On the eve of Mother's Day WhatsApp turns into an avalanche.
- The agent builds the order, records the card, confirms address and delivery time, and leaves nobody unanswered.
- See the AI agent demos and the CRM with store examples.
- The best WhatsApp chatbot for flower shops in Brazil is the one that answers on the number the shop already uses, with business rules written by you.
- An AI agent on WhatsApp for flower shops is CertuAI's automatic attendant, connected to the number the shop already uses.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday flower shop situations before and after the CertuAI agent.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the flower shop with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. These are four everyday flower shop situations before and after the CertuAI agent.
TodayHoliday orders lost in the volume
With CertuAIEveryone answered right away, complete orders with card and address
Today"Do you have a sunflower bouquet? How much?" left unanswered
With CertuAICatalog with photos and prices answered on its own
TodaySurprise delivery arranged with a wrong detail
With CertuAIAddress, time and card message confirmed in writing
TodayCustomer's wedding anniversary forgotten
With CertuAIThe date is saved on their record, and you open the task whenever you want
What does a conversation handled by the AI look like?
Example conversation
Flower shop AI agent
Customer: How much is a bouquet of red roses?
AI agent: The red rose bouquet is your price. Would you like to write a message for the card?
Customer: Can you still deliver today?
AI agent: Send me the address and the time and I'll confirm the area fee and whether it's still possible today.
Is an AI agent or manual service better for flower shops?
The agent wins at repetitive tasks, and people keep winning at what takes judgment. With manual service someone at the flower shop has to stop what they're doing; with the CertuAI agent the reply goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Eve of Mother's Day | Avalanche of messages, orders lost in the volume | Hundreds of conversations answered in parallel, no order left hanging |
| "Do you have a sunflower bouquet? How much?" | Customer waits for an answer and buys from the flower shop that replied | Catalog with photo and price answered right away |
| Surprise delivery | Detail agreed loosely and the surprise goes wrong | Recipient, address, time and card confirmed in writing |
| Card message | Jotted down in a hurry, with an error the recipient notices | Recorded exactly as the customer wrote it |
| Dates the customer wants to remember | Wedding anniversary goes by and the sale doesn't happen | Reminder days ahead, with a flower suggestion ready |
What does the WhatsApp agent do for flower shops?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Order building
Bouquet, arrangement, basket: options with photo and price, card message recorded exactly.
Deliveries
Address, time, fee by area and surprise instructions confirmed in writing.
Catalog with photos
Your most-ordered arrangements with photo and price, answered right away.
Special dates
The dates the customer mentions are saved on their record, and you open the task whenever you want.
Demand peaks
Mother's Day and Valentine's Day with no digital queue: every order taken in parallel.
What questions do clients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday flower shop messages no longer depend on you having your phone in hand.
How does the agent start answering at the flower shop?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain catalog, prices, delivery, warranty, and rules, the way you would to a new employee.
The agent answers
It answers right away, logs every request and quote in the included CRM and follows up with people who went quiet.
How much does an AI agent on WhatsApp cost for flower shops?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business Brain, the CRM, automatic follow-up and AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No contract and no setup fee.
Get started now
Create the agent and connect WhatsApp to see it working at your flower shop.
Create my agentFlower shop FAQ
My flower stock changes every day. What about the catalog?
You mark what's available and the agent only offers what exists, suggesting substitutions when something runs out.
Surprise deliveries have delicate details. Does it handle them?
Yes: recipient, address, time, what to do if nobody's home, all confirmed beforehand.
Can it handle Mother's Day?
It's the perfect scenario for it: hundreds of simultaneous conversations without losing an order.
How much does it cost?
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Closes the bouquet order with the card message, the address and the delivery time. Every conversation becomes a contact and a task in the CRM, with nobody typing.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent