Answers customers, sells and gives you your time back
WhatsApp chatbot for tire shops in Brazil that never leaves a customer without an answer
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
A flat tire doesn't wait. The agent quotes the price, confirms whether you have the tire in the right size and organizes the roadside call, while your team has their hands on the lug wrench.
See the AI agent demos and the CRM with auto shop examples.
What is the best WhatsApp chatbot for tire shops in Brazil?
The best WhatsApp chatbot for tire shops in Brazil is the one that answers on the number the tire shop already uses, with the business rules written by you. A WhatsApp AI agent for a tire shop is an automatic assistant that quotes tire prices by size, confirms stock availability, organizes roadside assistance for flat tires on the highway and answers questions about wheel balancing and alignment, without pulling anyone off the job in the shop.
Summary in 7 facts
- The agent quotes the price, confirms whether you have the tire in the right size and organizes the roadside call, while your team has their hands on the lug wrench.
- See the AI agent demos and the CRM with auto shop examples.
- The best WhatsApp chatbot for tire shops in Brazil is the one that answers on the number the tire shop already uses, with the business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday tire shop situations before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
- With manual service, someone at the tire shop has to stop what they're doing; with the CertuAI agent, the answer goes out on its own and you join the conversation whenever you want.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes in the tire shop with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. These are four everyday tire shop situations before and after the CertuAI agent.
TodayA customer with a flat tire on the highway calls and nobody can pick up in the middle of a job
With CertuAIThe agent records the location and the problem right away and alerts your team for the roadside call
TodayA tire price question waits until someone has time to answer
With CertuAIAutomatic answer using the price list you maintain
TodayThe customer drives to the store just to find out whether the size is in stock
With CertuAIConfirmation on WhatsApp before leaving home
TodayAlignment appointment booked from memory, with no control over time slots
With CertuAIRecorded in the conversation, with a confirmed time and a reminder
What does a conversation handled by the AI look like?
Example conversation
Tire shop AI agent
Customer: I got a flat on the highway, do you offer roadside assistance?
AI agent: I can put the request together now. Send me the kilometer marker or a reference point, the car model, the tire size and whether you have a spare.
AI agent: With that I hand the request to the team so they can decide on the dispatch.
Is an AI agent or manual service better for tire shops?
The agent wins on repetitive tasks, and the person keeps winning on what takes judgment. With manual service, someone at the tire shop has to stop what they're doing; with the CertuAI agent, the answer goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Tire price by size | The customer calls and waits on the line until someone has time | Answered on WhatsApp, using the price list you maintain |
| Roadside assistance for a flat tire on the highway | Depends on someone rushing to pick up the phone | The agent records the location and the problem and alerts your team |
| Stock check for a specific size | You only find out by going to the store | Confirmed right away, before leaving home |
| Booking balancing and alignment | Booked from memory, with no control over time slots | Recorded in the conversation, with a confirmed time |
What does the WhatsApp agent do for tire shops?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Price by size and by brand
The customer sends the size from the tire sidewall and the agent returns the options you carry in that size, with the price of each brand.
Roadside assistance request
The agent asks for the kilometer marker or a reference point, the car model, the tire size and whether there is a spare, and hands the request to the team, ready for them to decide on the dispatch.
Stock check before the trip
Someone coming from another city for a specific size confirms on WhatsApp whether it is in the store or has to be ordered from the supplier.
Booking balancing and alignment
Time slot reserved right in the conversation, which keeps three cars from showing up at once for the same lift.
Services the tire shop doesn't offer
Alloy wheels, run-flat tires, motorcycle inner tubes or pickup truck alignment: the agent tells the customer right away whether you handle it, instead of the customer finding out at the shop.
What questions do clients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday tire shop messages no longer depend on you having your phone in hand.
How does the agent start answering customers at the tire shop?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain catalog, prices, delivery, warranty, and rules, the way you would to a new employee.
The agent answers
It answers right away, logs every request and quote in the included CRM and follows up with people who went quiet.
How much does a WhatsApp AI agent cost for tire shops?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business Brain, the CRM, automatic follow-up and AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No contract and no setup fee.
Get started now
Create my agentWhat needs to be ready before turning on the agent at the tire shop?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The tire price list by size and brand, separating what is real stock from what is ordered from the supplier
- The roadside assistance radius, the travel fee by distance range and the hours when someone is on call
- What the team does and doesn't do: motorcycle inner tubes, alloy wheels, run-flat tires, pickup truck alignment
- The required details of a request: kilometer marker or reference point, car model, tire size and whether there is a spare
- Payment methods accepted for service outside the shop
Whether the agent triggers the roadside call directly or whether every call outside the city goes through you before someone leaves with the support vehicle.
The most common mistake: Confirming a size in stock from an old list. Someone driving from another city for a specific tire decides on the trip based on that answer, and the stock list is the part of the Brain that needs updating every week. Read how to fix this.
Tire shop FAQ
Does the agent handle the roadside request on its own?
No. It records the location and the problem right away and alerts your team to act. The decision to go or not stays with you.
Does it work outside business hours?
Yes, and that is where it helps most: someone who gets a flat in the middle of the night already has the request on record.
Does it know whether the size the customer asked for is in the store?
It knows what is on the list you maintain. That is why tire stock is the item that needs updating most: someone coming from another city for a specific size decides on the trip based on that answer.
Can I use it only for price and stock, without touching roadside assistance?
Yes. Many tire shops start with just a size table and business hours, and turn on the roadside flow later, once they trust what the agent answers.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Tire prices by size and stock confirmed before the trip, roadside requests built with location, car model and tire size, and every conversation in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent