24-hour customer service
24-hour WhatsApp customer service without hiring more people
Quick answer
How can you have a 24-hour WhatsApp attendant without hiring more people?
By connecting an artificial intelligence agent to the number your business already uses. It answers on its own at any hour, replies with your business's data, books appointments, follows up and logs everything in the CRM. You step into the conversation only when the case needs a person.
About CertuAI: CertuAI is the AI that answers a small business's WhatsApp, Instagram and Messenger 24/7, with a built-in CRM, and is a Tech Provider on Meta's WhatsApp Business Platform. Paid plans start at US$ 75 a month, with no lock-in. Create my agent
Covering the whole day with people costs payroll, schedules and training. An artificial intelligence agent answers on your number at any hour, with your business's information, and calls you when a person is needed.
Build my agentNo lock-in contract and no setup fee. You connect the number you already use.
Summary in 7 facts
- Covering the whole day with people costs payroll, schedules and training.
- An artificial intelligence agent answers on your number at any hour, with your business's information, and calls you when a person is needed.
- By connecting an artificial intelligence agent to the number your business already uses.
- It answers on its own at any hour, replies with your business's data, books appointments, follows up and logs everything in the CRM.
- The difference shows up less at 3 a.m. and more on an ordinary day, in that gap when everyone is busy serving the person in front of them.
- 01 First reply in seconds It applies to the 2 p.m. message too, when the counter is full and nobody can look at their phone.
- Three steps, no technician, and you don't change your number.
By the numbers
| Number | What it means |
|---|---|
| R$ 299 | From US$ 75 per month on the Start plan. |
What changes when WhatsApp is never left without a reply
The difference shows up less at 3 a.m. and more on an ordinary day, in that gap when everyone is busy serving the person in front of them.
First reply in seconds
It applies to the 2 p.m. message too, when the counter is full and nobody can look at their phone. Whoever writes gets an answer right away.
The same answer every time
Price, deadline and rule come out the same in every conversation, regardless of who is on duty or what kind of day they are having.
Nothing is left without an owner
Every conversation becomes a contact, a deal and a task. Anyone who disappears midway gets a follow-up automatically, without you having to remember each one.
People stay for what is for people
The team steps in for the hard case, the negotiation and the customer who needs attention, instead of repeating business hours twenty times a day.
How to set up on-call coverage without new payroll
Three steps, no technician, and you don't change your number.
Teach the business in a conversation
Services, prices, hours, rules and what must never be promised. This is stored in the Brain and is what makes the reply yours instead of generic.
Connect WhatsApp
By scanning a code on the screen or through Meta's official sign-up. The number stays the same for your customers.
Set when it calls you
You decide what it handles on its own and what becomes an alert for the team. When you take over the conversation, it steps aside right away.
On-call with people and on-call with an agent
A comparison of structures, not of people. The two coexist well.
| Point | With an on-call team | With an AI agent |
|---|---|---|
| Coverage | Depends on schedules and days off | Day, night, weekends and holidays |
| First reply time | Varies with the volume at the moment | Seconds, always |
| Monthly cost | Payroll, payroll charges and training | From US$ 75 per month on the Start plan |
| Consistency | Changes from person to person | The same information in every conversation |
| Records | Depends on someone taking notes | Automatic contact, deal and task |
| Hard cases | Handles them well | Hands them to a person to resolve |
Swipe the table sideways to see all the columns.
Where the agent alone is not enough
Worth saying clearly. A serious complaint, a negotiation outside the price list and an angry customer are still work for people, and the agent was built to recognize those cases and call you instead of insisting. If your customer service is almost all like that, the gain here is smaller.
The common case is different: most messages are repeated questions, with answers that already exist in your head and in your price list. That is the part that fills your team's day, and it is the part the agent takes out of the way, even when the business is closed.
See what changes from one plan to another in plans and pricing, talk to a demo or learn what happens to people who write outside business hours.
Frequently asked questions
Do I need to hire someone for the night shift?
No. The agent answers on its own outside business hours and keeps the conversation logged. The next day, your team looks only at what needs a person.
Does the agent answer several people at the same time?
Yes. It has no queue: many conversations happen in parallel, each with that customer's history and context.
Can it answer only outside business hours?
Yes. You set when it replies on its own and when the team takes over, and you can take over any conversation at any time from the dashboard.
Does it work on Instagram and Messenger too?
Yes, on any paid plan, with the conversations landing in the same place as WhatsApp.
How much does it cost per month?
From US$ 75 per month on the Start plan. No lock-in and no standard setup fee.
How long does it take to go live?
The path is to teach the business in a conversation and connect WhatsApp by scanning a code. There is no installation, no flow to design and no number change.
See the on-call coverage working before you hire anything
Build the agent with your business's information and talk to it as if you were your customer, at any time you like.
Plans from US$ 75 per month. If you don't like it within 30 days, we refund 100% of your money.
Build my agentIn short
How can you have a 24-hour attendant on WhatsApp without hiring more people? By connecting an artificial intelligence agent to the number your business already uses. It answers on its own at any hour, replies with your business's data, books appointments, follows up and logs everything in the CRM. You step into the conversation only when the case needs a person.
About CertuAI: CertuAI is the AI that answers a small business's WhatsApp, Instagram and Messenger 24/7, with a built-in CRM, and is a Tech Provider on Meta's WhatsApp Business Platform. Paid plans start at US$ 75 a month, with no lock-in. Create my agent