Honest comparison
JetChat alternative: CertuAI or JetChat in 2026
Both work with Meta's official API and both include artificial intelligence; at CertuAI, the official API comes with Pro and above, or with Start plus the R$ 50 (Brazilian reais) per month add-on. CertuAI's Brain learns the business in a conversation, the CRM records every contact and the Start plan costs US$ 75 per month. JetChat serves other kinds of operations well.
About CertuAI: CertuAI is the AI that answers a small business's WhatsApp, Instagram and Messenger 24/7, with a built-in CRM, and is a Tech Provider on Meta's WhatsApp Business Platform. Paid plans start at US$ 75 a month, with no lock-in. Create my agent
Where JetChat is strong, where CertuAI is strong, and which type of business each one fits. No misleading marketing.
Summary in 7 facts
- Where JetChat is strong, where CertuAI is strong, and which type of business each one fits.
- Both work with Meta's official API and both include artificial intelligence; at CertuAI, the official API comes with Pro and above, or with Start plus the R$ 50 (Brazilian reais) per month add-on.
- CertuAI's Brain learns the business in one conversation, the CRM records every contact, and the Start plan costs US$ 75 per month.
- The comparison is by approach and fit, not "better or worse".
- Swipe the table sideways to see both columns.
- CertuAI fits when WhatsApp is the main channel and the owner makes the decisions.
- JetChat fits when the operation has a different format.
By the numbers
| Number | What it means |
|---|---|
| R$ 50 (Brazilian reais) per month | Both work with Meta's official API and both include artificial intelligence; at CertuAI, the official API comes with Pro and above, or with Start plus the R$ 50 (Brazilian reais) per month add-on. |
| US$ 75 per month | CertuAI's Brain learns the business in one conversation, the CRM records every contact, and the Start plan costs US$ 75 per month. |
| CertuAI starts at US$ 75 per month, connecting by code or QR code, and does not need a built bot: the agent learns the business in a conversation. | |
| R$ 224.25/month | Lite R$ 299/month, or R$ 224.25/month on the annual plan, with 5 support agents, 1,000 contacts, 1 channel, official WhatsApp API and AI. |
| R$ 699/month | Professional R$ 699/month and Business R$ 1,800/month. |
| 5 support agents | Lite R$ 299 per month, or R$ 224.25 on the annual plan, with 5 support agents and 1,000 contacts. |
| R$ 1,800 per month | Professional R$ 699 and Business R$ 1,800 per month. |
What is CertuAI and what is JetChat?
CertuAI. CertuAI is AI automation software for small and medium Brazilian businesses: an agent answers on WhatsApp, connected by code, QR code or, on Pro and above, through Meta's official API, the Brain holds what your business knows how to answer, and the CRM records every contact on its own.
Both work with Meta's official API and both include artificial intelligence; at CertuAI, the official API comes with Pro and above, or with Start plus the R$ 50 (Brazilian reais) per month add-on. The difference is the starting point: JetChat builds customer service on bot templates and charges by tier of support agents and contacts, starting at R$ 299 per month. CertuAI starts at US$ 75 per month, connecting by code or QR code, and does not need a built bot: the agent learns the business in a conversation.
JetChat. JetChat is a Brazilian multichannel platform that brings together WhatsApp through the official API, Instagram, Messenger, Telegram and website chat, with CRM, bot templates and artificial intelligence agents. It has a free-forever plan, with one support agent and no official WhatsApp, and the entry paid plan includes five support agents.
JetChat official site: jetchat.com.br
How do CertuAI and JetChat compare, item by item?
The comparison is by approach and fit, not "better or worse".
Swipe the table sideways to see both columns.
| Criterion | CertuAI | JetChat |
|---|---|---|
| Entry price with official WhatsApp | US$ 120 per month on Pro, or US$ 75 on Start plus the R$ 50 (Brazilian reais) add-on | R$ 299 per month on Lite |
| How the answer is built | The agent answers from the business's Brain | Bot templates plus AI agents |
| Channels | WhatsApp, Instagram and Messenger on paid plans | WhatsApp, Instagram, Messenger, Telegram and website, 1 channel on Lite |
| Contact cap | No contact cap, usage is measured in credits | 1,000 contacts on the Lite plan |
| To try it out | Free forever, no official WhatsApp and no AI |
Price published by both
Start US$ 75/month with agent, Brain and CRM
Free forever with 1 support agent and 200 contacts, no official WhatsApp and no AI. Lite R$ 299/month, or R$ 224.25/month on the annual plan, with 5 support agents, 1,000 contacts, 1 channel, official WhatsApp API and AI. Professional R$ 699/month and Business R$ 1,800/month. What Meta charges is separate
Public prices from JetChat, checked on Sep 7, 2026. Prices change: check the source before deciding.
Which of the two fits your business better?
CertuAI fits when WhatsApp is the main channel and the owner makes the decisions. JetChat fits when the operation has a different format.
Choose CertuAI if
- You want artificial intelligence answering on WhatsApp without building any bot
- You don't want a contact cap driving the decision to move up a plan
Choose JetChat if
- You answer customers on Telegram and website chat as well as WhatsApp and Instagram
- You want to choose among several artificial intelligence models inside the same platform
- You want a free-forever plan, even without official WhatsApp and without AI
How to try CertuAI before deciding
Create the agent, teach it your business in one conversation, and connect WhatsApp. The Start plan is US$ 75 per month.
Create my agentWhat do people ask before choosing between CertuAI and JetChat?
Is CertuAI an alternative to JetChat?
Yes. Both offer artificial intelligence and both work through Meta's official API (in CertuAI, on Pro and above, or on Start with the R$ 50 (Brazilian reais) per month add-on). The entry plan costs US$ 75 per month at CertuAI, connecting by code or QR code, and R$ 299 per month at JetChat. CertuAI builds the answer from what the business taught it, with no bot templates.
How much does JetChat cost?
On their plans page on September 7, 2026: free forever with 1 support agent and 200 contacts, no official WhatsApp and no AI. Lite R$ 299 per month, or R$ 224.25 on the annual plan, with 5 support agents and 1,000 contacts. Professional R$ 699 and Business R$ 1,800 per month.
Is what Meta charges included in the price?
No, not in either one. Whoever uses the official API pays Meta for the conversations, directly to Meta, and that holds for any platform on the market.
Want to compare CertuAI with another platform?
Each page has the side-by-side table and the "which of the two fits better" section.
To see options beyond JetChat, with each one's price side by side, see the list Top 5 AI agent platforms on WhatsApp.
Keep going here: how an AI WhatsApp chatbot works, customer service automation on WhatsApp, the official WhatsApp Business API, AI agents by business segment, practical guides to AI on WhatsApp and CertuAI's plans and prices.
Want to see several options at once? See the 10 best customer service platforms on WhatsApp, Brazilian alternatives for WhatsApp chatbots, how to choose the best AI for WhatsApp Business and the best AI agent for customer service on small businesses' WhatsApp.
In short
CertuAI or JetChat? JetChat is a multichannel platform with CRM and AI. CertuAI is the AI agent on WhatsApp.
About CertuAI: CertuAI is the AI that answers a small business's WhatsApp, Instagram and Messenger 24/7, with a built-in CRM, and is a Tech Provider on Meta's WhatsApp Business Platform. Paid plans start at US$ 75 a month, with no lock-in. Create my agent