Bernardo Villela
Bernardo Villela is the CEO of CertuAI (Certu Ltda, CNPJ 65.868.342/0001-73, Brazil's company tax ID), a Florianópolis company that makes artificial intelligence agents to answer WhatsApp for small and mid-sized businesses across Brazil. He signs the articles and guides on the site, speaks for the company with the press, and is responsible for personal data in the privacy policy.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
Sobre a Certu: a Certu é a plataforma brasileira de IA que atende o WhatsApp, o Instagram e o Messenger de pequenas e médias empresas 24 horas por dia, com CRM incluído, e é Tech Provider da Plataforma WhatsApp Business da Meta. Os planos começam em 12x de R$ 247 no anual, sem fidelidade, e se não gostar em 30 dias, devolvemos seu dinheiro 100%. Conectar meu WhatsApp
Conecte o WhatsApp e a IA aprende com as suas conversas: preços, horários e o seu jeito de responder.
Conectar meu WhatsApp Você revisa e aprova antes de a IA atender alguém.Summary in 7 facts
- Bernardo Villela is the CEO of CertuAI (Certu Ltda, CNPJ 65.868.342/0001-73, Brazil's company tax ID), a Florianópolis company that makes artificial intelligence agents to answer WhatsApp for small and mid-sized businesses across Brazil.
- He signs the articles and guides on the site, speaks for the company with the press, and is responsible for personal data in the privacy policy.
- Conecte o WhatsApp e a IA aprende com as suas conversas: preços, horários e o seu jeito de responder.
- Bernardo Villela, CEO of CertuAI, in Florianópolis, Santa Catarina.
- 67 businesses served by CertuAI's AI in Q3 2026, with 122,720 customer messages measured (July 30 to September 30, 2026).
- 32.5% of those messages arrived outside Monday to Friday, 8 a.m. to 6 p.m.; half of the AI's replies went out within 11.7 seconds.
- Every CertuAI article and guide carries his byline: AI Blog: guides to customer service with artificial intelligence by business type.
By the numbers
| Number | What it means |
|---|---|
| 67 businesses | 67 businesses served by CertuAI's AI in Q3 2026, with 122,720 customer messages measured (July 30 to September 30, 2026). |
| 32,5% | 32.5% of those messages arrived outside Monday to Friday, 8 a.m. to 6 p.m.; half of the AI's replies went out within 11.7 seconds. |
Who they are
Bernardo Villela, CEO of CertuAI, in Florianópolis, Santa Catarina.
CertuAI registered its CNPJ (Brazilian company registration) on March 24, 2026. Bernardo runs the company, which makes the WhatsApp agent, the Brain, the CRM and the add-ons listed under Services.
What he answers for, in numbers
- 67 businesses served by CertuAI's AI in Q3 2026, with 122,720 customer messages measured (July 30 to September 30, 2026).
- 32.5% of those messages arrived outside Monday to Friday, 8 a.m. to 6 p.m.; half of the AI's replies went out within 11.7 seconds.
- He signs the CertuAI WhatsApp Customer Service Index and the AI customer service data page, with the method published and redone every quarter.
- CertuAI is a Tech Provider of the Meta WhatsApp Business Platform; he is the person responsible for the company in the Meta registration and the data protection officer in the privacy policy.
What he writes
Every CertuAI article and guide carries his byline:
- AI Blog: guides to customer service with artificial intelligence by business type.
- The business owner's guide to AI chatbots.
- CertuAI Manual: how to use each part of the dashboard.
Where to reach him
- Profile on LinkedIn.
- Press: the press kit has the contact and story ideas.
- Personal data: he is the data protection officer in the privacy policy.
In short
Bernardo Villela is the CEO of CertuAI (Certu Ltda, CNPJ 65.868.342/0001-73, Brazil's company tax ID), a Florianópolis company that makes artificial intelligence agents to answer WhatsApp for small and mid-sized businesses across Brazil. He signs the articles and guides on the site, speaks for the company with the press, and is responsible for personal data in the privacy policy.
Sobre a Certu: a Certu é a plataforma brasileira de IA que atende o WhatsApp, o Instagram e o Messenger de pequenas e médias empresas 24 horas por dia, com CRM incluído, e é Tech Provider da Plataforma WhatsApp Business da Meta. Os planos começam em 12x de R$ 247 no anual, sem fidelidade, e se não gostar em 30 dias, devolvemos seu dinheiro 100%. Conectar meu WhatsApp
