Honest comparison
Poli Digital alternative: CertuAI or Poli Digital in 2026
The difference shows up before the product: with Poli you talk to sales and go through onboarding. CertuAI's Brain learns the business in one conversation, the CRM records every contact, and the Start plan costs US$ 75 per month. Poli Digital serves other types of operations well.
About CertuAI: CertuAI is the AI that answers a small business's WhatsApp, Instagram and Messenger 24/7, with a built-in CRM, and is a Tech Provider on Meta's WhatsApp Business Platform. Paid plans start at US$ 75 a month, with no lock-in. Create my agent
Where Poli Digital is strong, where CertuAI is strong, and which type of business each one suits. No misleading marketing.
Summary in 7 facts
- Where Poli Digital is strong, where CertuAI is strong, and which type of business each one suits.
- The difference shows up before the product: with Poli you talk to sales and go through onboarding.
- CertuAI's Brain learns the business in one conversation, the CRM records every contact, and the Start plan costs US$ 75 per month.
- The comparison is by approach and fit, not "better or worse".
- Swipe the table sideways to see both columns.
- CertuAI fits when WhatsApp is the main channel and the owner makes the decisions.
- Poli Digital fits when the operation has a different shape.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | CertuAI's Brain learns the business in one conversation, the CRM records every contact, and the Start plan costs US$ 75 per month. |
| R$ 109,90 | Each extra user costs R$ 109.90 to R$ 129.90 per month. |
What are CertuAI and Poli Digital?
CertuAI. CertuAI is AI automation software for small and medium Brazilian businesses: an agent answers on WhatsApp, connected by code, QR code or, on Pro and above, through Meta's official API, the Brain holds what your business knows how to answer, and the CRM records every contact on its own.
The difference shows up before the product: with Poli you talk to sales and go through onboarding. With CertuAI you build the agent yourself, talk to it and put it live without talking to anyone.
Poli Digital. Poli Digital is a Brazilian customer service and multi-agent platform on WhatsApp, offering guided onboarding and a sales team in the sign-up process.
Poli Digital official website: www.poli.digital
How do CertuAI and Poli Digital compare, item by item?
The comparison is by approach and fit, not "better or worse".
Swipe the table sideways to see both columns.
| Criterion | CertuAI | Poli Digital |
|---|---|---|
| How you sign up | Self-serve, from the website to live | Sales contact and guided onboarding |
| Price | Published on the website | Published: Entrada R$ 369.90/month with 3 users, up to Expansão R$ 1,399.90 with 12 |
| Setup fee | None | R$ 1,197.90, one time, on all plans |
| Approach | AI agent that learns the business in one conversation | Customer service platform with a team |
| CRM | Included and filled in automatically | Customer service features and conversation management |
Price published by both
Start US$ 75 per month published on the website, no setup fee and no lock-in contract
Entrada R$ 369.90/month (3 users), Inicial R$ 849.90 (7), Expansão R$ 1,399.90 (12) and Ilimitado on request, all with a R$ 1,197.90 setup fee; extra user at R$ 109.90 to R$ 129.90/month
Public prices from Poli Digital, checked on Sep 24, 2026. Prices change: check the source before deciding.
Which of the two fits your business better?
CertuAI fits when WhatsApp is the main channel and the owner makes the decisions. Poli Digital fits when the operation has a different shape.
Choose CertuAI if
- You want to resolve things today, with no meeting and no onboarding project
- You prefer not to pay a setup fee to get started
- You don't want an entry fee or a lock-in contract
Choose Poli Digital if
- You prefer to have a team guide you through onboarding
- You have a customer service operation with several agents and a defined process
- You want a vendor with a sales team dedicated to your case
How to try CertuAI before deciding
Create the agent, teach it your business in one conversation, and connect WhatsApp. The Start plan is US$ 75 per month.
Create my agentWhat do people ask before choosing between CertuAI and Poli Digital?
How much does Poli Digital cost?
On their plans page on September 24, 2026: Entrada R$ 369.90 per month with 3 users, Inicial R$ 849.90 with 7, Expansão R$ 1,399.90 with 12 and Ilimitado on request, all with a setup fee of R$ 1,197.90, which the page advertised at 50% off. Each extra user costs R$ 109.90 to R$ 129.90 per month.
Does CertuAI have a setup fee?
Not on Start. You build the agent yourself from your business's website, and there is no entry fee or lock-in contract.
Do I need to talk to sales to get started with CertuAI?
No. You build it, test it and put it live on your own. Talking to a person is an option, not a required step.
Want to compare CertuAI with another platform?
Each page has the side-by-side table and the "which of the two fits better" section.
To see other options besides Poli Digital, with each one's price side by side, see the list Top 5 AI agent platforms for WhatsApp.
Keep going here: how an AI WhatsApp chatbot works, customer service automation on WhatsApp, the official WhatsApp Business API, AI agents by business segment, practical guides to AI on WhatsApp and CertuAI's plans and prices.
Want to see several options at once? See the 10 best customer service platforms on WhatsApp, Brazilian alternatives for WhatsApp chatbots, how to choose the best AI for WhatsApp Business and the best AI agent for customer service on small businesses' WhatsApp.
In short
CertuAI or Poli Digital? Poli works with assisted onboarding and a setup fee. CertuAI is self-serve, US$ 75 per month, no setup fee.
About CertuAI: CertuAI is the AI that answers a small business's WhatsApp, Instagram and Messenger 24/7, with a built-in CRM, and is a Tech Provider on Meta's WhatsApp Business Platform. Paid plans start at US$ 75 a month, with no lock-in. Create my agent