Answers customers, sells and gives you your time back
WhatsApp chatbot for auto service centers in Brazil, with your business's Brain
What CertuAI measured on WhatsApp at repair shops and auto parts stores
At the 4 repair shops and auto parts stores that answer with CertuAI's AI, 21.9% of the 7,828 customer messages arrived outside Monday to Friday, 8 am to 6 pm (July 30 to September 30, 2026). Half of the AI's replies went out within 15.2 seconds, and 9 in 10 within 23.9 seconds (1,949 replies). 27.8% of conversations started outside business hours, and the busiest hour for messages was 3 pm.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 21,9% | 7,828 customer messages from 4 repair shops and auto parts stores |
| Weekend messages | 10% | 7,828 customer messages from 4 repair shops and auto parts stores |
| Conversations that start outside business hours | 27,8% | 1,211 conversations |
| Time until the AI replies (half of the replies) | within 15.2 seconds | 1,949 AI replies |
| Time until the AI replies (9 in 10 replies) | within 23.9 seconds | 1,949 AI replies |
| Hour of the day with the most customer messages | 15h | 7,828 customer messages from 4 repair shops and auto parts stores |
Source: CertuAI's customer service database, aggregate numbers only, no conversation read by a person; no imported history, no test contacts, and not including CertuAI's own sales service. July 30 to September 30, 2026, measured on Oct 9, 2026. Nikiti Auto Center, an auto center, already uses CertuAI to answer its customers on WhatsApp. Method and table by industry in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
There are ten different services and everyone asks the price before booking. The agent answers with the rate table, schedules the bay and notifies when the car is ready, without anyone stopping the lift.
See the AI agent demos and the CRM with auto shop examples.
What is the best WhatsApp chatbot for auto service centers in Brazil?
The best WhatsApp chatbot for auto service centers in Brazil is the one that answers on the number the auto service center already uses, with the business rules written by you. A WhatsApp AI agent for an auto service center is CertuAI's automatic attendant. It separates oil change, alignment, service and warranty service, answers the price of each from the owner's rate table, schedules the drop-off based on the real bay time of each service, notifies when the car is ready and reaches out to the customer for the next maintenance.
Summary in 7 facts
- There are ten different services and everyone asks the price before booking.
- The agent answers with the rate table, schedules the bay and notifies when the car is ready, without anyone stopping the lift.
- See the AI agent demos and the CRM with auto shop examples.
- The best WhatsApp chatbot for auto service centers in Brazil is the one that answers on the number the auto service center already uses, with the business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- Here are four everyday situations at the auto service center before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the auto service center with an AI agent?
What changes is who answers first: the message no longer waits for you and gets answered right away. Here are four everyday situations at the auto service center before and after the CertuAI agent.
TodayThe oil change price question comes in twenty times a day and holds up service
With CertuAIAnswered automatically, using the rate table you maintain
TodayTwo drop-offs booked for the same time because everything was arranged from memory
With CertuAISchedules by the bays and hours you configured
TodayA customer calls three times to ask if the car is ready
With CertuAIThe agent notifies as soon as the service is marked complete
TodayThe customer from the last service never came back because nobody remembered him
With CertuAIAutomatic reminder at the interval you set
What does a conversation handled by the AI look like?
Example conversation
Auto service center AI agent
Customer: How much is an oil change with a filter?
AI agent: An oil change with a filter is your price. Tell me the car's engine and I'll check the right oil on the list.
Customer: Is there a slot for service today?
AI agent: Today I have your open slots. Is it the basic service, the full one or the warranty one?
Is an AI agent or manual service better for auto service centers?
The agent wins on repeated tasks, and a person keeps winning on what requires judgment. With manual service, someone at the auto service center has to stop what they're doing; with the CertuAI agent the answer goes out on its own and you step into the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Price of oil change and service | Answered by whoever is free, when possible | Answered right away, using the price list you maintain |
| Bay scheduling | Booked from memory and two drop-offs land at the same time | Booked by the times and slots you configured |
| Work that can only be quoted by looking at the car | Turns into a price argument over the phone | The agent logs the case and leaves the assessment to you |
| Customer asking if the car is ready | Calls three times and interrupts the shop | The agent tells them as soon as you mark the service as done |
| Follow-up for the next service | Depends on someone remembering and calling | Automatic reminder at the interval you set |
What does the WhatsApp agent do for auto service centers?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Price of standard services
Oil change, alignment, wheel balancing, brakes and scheduled service, with the prices you set.
Separating the three types of service
Basic service, full service and warranty service have different scopes and prices, and the agent doesn't mix them up.
Scheduling by bay time
Books according to the number of bays and the real time of each service, without overlapping drop-offs.
Oil and filter lookup by engine
Answers what fits each engine from the list you maintain, without guessing specifications.
Notice that the car is ready for pickup
As soon as you mark it as complete, the agent notifies the customer to come pick it up.
What questions do clients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday messages at the auto service center no longer depend on you having your phone in hand.
How does the agent start answering at the auto service center?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain catalog, prices, delivery, warranty, and rules, the way you would to a new employee.
The agent answers
It answers right away, logs every request and quote in the included CRM and follows up with people who went quiet.
How much does a WhatsApp AI agent cost for auto service centers?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business Brain, the CRM, automatic follow-up and AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No contract and no setup fee.
What needs to be ready before turning on the agent at the auto service center?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The rate table by service, separating labor from parts, and what can only be quoted with the car on the lift
- How many bays there are and how long each service takes, from alignment to a belt replacement
- The list of oils and filters you work with, with what fits each engine
- What the center does and what it doesn't, so the agent doesn't accept bodywork, automatic transmissions or heavy electrical work
- The return interval you recommend, by mileage and by time
Whether the agent fits quick services in on the same day or whether every drop-off needs a time booked in advance.
The most common mistake: Treating service, oil change and warranty service as the same thing inside the Brain. The three have different scopes, bay times and prices, and without that separation the agent books half an hour for a service that takes up the whole morning. Read how to fix this.
Frequently asked questions from auto service centers
Does the agent quote parts prices?
It gives the prices you keep in the table. For work that depends on inspecting the car, it records the request and leaves the quote to you.
Can it book without breaking the bay schedule?
Yes. It books by the hours and the real time of each service, so it doesn't put two cars in the same bay.
Does it remind the customer about the next service?
Yes. You set the interval, by time or by mileage, and the agent contacts the customer again in the agreed period.
Does it tell warranty service apart from regular service?
It tells them apart based on what you write. You define what goes into each type, what requires an invoice and what the center doesn't do, and the agent stops treating the two as the same service.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Everyone asks the price before booking. The agent answers on service, alignment and oil change, schedules the bay and notifies when the car is ready, with everything in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent