Answers customers, sells and gives you your time back
A WhatsApp chatbot for cryolipolysis clinics in Brazil that never leaves a customer unanswered
What CertuAI measured on WhatsApp at clinics and practices
Across the 17 clinics and practices that serve clients with CertuAI's AI, 28.2% of the 19,259 customer messages arrived outside Monday to Friday, 8am to 6pm (July 30 to September 30, 2026). Half of the AI's answers went out within 14.4 seconds, and 9 in 10 within 21.8 seconds (5,571 answers). 29.9% of conversations started outside business hours, and the busiest hour was 11am.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 28,2% | 19,259 customer messages from 17 clinics and practices |
| Weekend messages | 11,2% | 19,259 customer messages from 17 clinics and practices |
| Conversations that start outside business hours | 29,9% | 3,584 conversations |
| Time until the AI replies (half of the replies) | within 14.4 seconds | 5,571 AI answers |
| Time until the AI replies (9 in 10 replies) | within 21.8 seconds | 5,571 AI answers |
| Hour of the day with the most customer messages | 11h | 19,259 customer messages from 17 clinics and practices |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| IMCVET veterinary clinic | 833 | 432 | 100 | 23% | 8,9 s | 12 |
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
People who ask about cryolipolysis want to know the price by area and how many sessions. The agent answers from your price list, explains that the recommendation comes out of the evaluation and books the time, without promising results.
See the AI agent demos and the CRM with salon and aesthetics examples.
What is the best WhatsApp chatbot for cryolipolysis clinics in Brazil?
The best WhatsApp chatbot for cryolipolysis clinics in Brazil is the one that answers on the number the clinic already uses, with business rules written by you. An AI agent on WhatsApp for a cryolipolysis clinic is CertuAI's automatic assistant. It gives the price by area and by applicator, explains how long the application lasts, books the evaluation instead of estimating how many sessions the person needs and follows up with the patient at the reassessment interval you set.
Summary in 7 facts
- People who ask about cryolipolysis want to know the price by area and how many sessions.
- The agent answers from your price list, explains that the recommendation comes out of the evaluation and books the time, without promising results.
- See the AI agent demos and the CRM with salon and aesthetics examples.
- The best WhatsApp chatbot for cryolipolysis clinics in Brazil is the one that answers on the number the clinic already uses, with business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday clinic situations before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes in the clinic with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. Here are four everyday situations at the clinic before and after the CertuAI agent.
TodayA question about abdomen pricing arrives at night and isn't answered until two days later
With CertuAIThe agent answers with the price list right away and offers the evaluation
TodayPatient sends a photo wanting to know how many applicators they'll need
With CertuAIThe agent explains that this is determined at the in-person evaluation
TodayReassessment follow-up forgotten in the middle of the schedule
With CertuAIThe agent reaches out on the schedule you set
TodayA missed session leaves the machine and room idle
With CertuAIConfirmation the day before leaves time to fit in someone else
What does a conversation handled by the AI look like?
Example conversation
Clinic AI agent
Client: How much is abdomen cryolipolysis?
AI agent: The range for the abdomen is your price, and it changes with the number of applicators. The next step is the evaluation: I have your open slots.
AI agent: First, tell me what you've already tried: diet, gym or another procedure in the area. I'll bring everything ready for the consultation.
Which is better for cryolipolysis clinics: an AI agent or manual customer service?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. Done manually, someone at the clinic has to stop what they are doing; with the CertuAI agent the reply goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Price by area and by applicator | Answered when someone leaves the procedure room | Answered right away, area by area and by number of applicators |
| How many sessions the person needs | Estimated by message, sometimes based on a photo | The agent explains that this comes from the evaluation and books the time |
| Booking an assessment | Back-and-forth messages until a workable time is found | Open windows offered and confirmed in the conversation |
| Follow-up for reassessment | Depends on someone remembering to call | The agent reaches out on the schedule you set |
| Application canceled at the last minute | Machine and room idle for a full hour | Confirming the day before leaves time to call whoever was waiting |
What does the WhatsApp agent do for cryolipolysis clinics?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers patients your way, with your rules.
Price by area and by number of applicators
Abdomen, flanks, outer thighs and double chin, with the price of each area and the difference between one and two applicators in the same application.
The evaluation as the next step after the quote
Here the price alone closes nothing. The agent answers the range and leads to a booked evaluation within the same conversation.
What the person has already tried
Diet, gym, another procedure in the same area: the agent collects this and hands it over ready for the consultation.
What to expect on the day of the application
How long they stay in the room, the feeling of cold and the chance of redness or numbness in the following days, in your text.
Reassessment follow-up at the right time
The result only shows up weeks later. The agent reaches out to people who haven't been back in that many days, at the interval you set.
What questions do patients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday messages at the clinic no longer depend on you having your phone in hand.
How does the agent start answering at the clinic?
In three steps, on the same day. No installation, no code and no changing the number patients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for cryolipolysis clinics?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentWhat needs to be ready before turning the agent on at the clinic?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The price list by area and by applicator, and the price of the closed package when there is one
- The price of the evaluation and whether it is deducted from the treatment price for those who sign up
- How long the person stays in the room per application, which is the second most common question after price
- What usually happens in the following days, including redness, numbness and bruising
- The contraindications you ask about beforehand, such as a hernia in the area, pregnancy and cold sensitivity
- Your sentence about how long results take, written without a fixed number
Whether the agent answers with the entire price list right away or gives the range and leads straight to the evaluation.
The most common mistake: Letting the agent send the price list by area and stop there. Cryolipolysis is an expensive, slow decision, and what keeps the conversation going is the evaluation booked that same day, not a loose number on the screen. Read how to fix this.
Cryolipolysis clinic FAQ
Does the agent say how many applicators or sessions the patient needs?
No. It gives price and duration and books. Quantity and recommendation come out of the evaluation with the professional.
Does it answer people who send a photo asking for an estimate?
It saves the photo on the contact and books the evaluation. The number of applicators depends on measuring the area with the person in front of you, not on looking at an image.
Does it explain that cryolipolysis is not a weight-loss method?
It explains with the sentence you write, without promising weight loss or a reduction in measurements. Every body responds differently, and you are the one who judges that.
The person asks the price and disappears. Does it do anything?
Yes. The agent reopens the conversation on the schedule you set and offers the evaluation again, which is where this kind of decision usually unlocks.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
- Demo CRM with salon and aesthetics examples, to try without signing up
- How the AI WhatsApp chatbot works
- CertuAI plans and prices
- How much it costs to put AI in your business
- WhatsApp AI guides, step by step
- AI blog for small businesses
- Compare WhatsApp chatbot platforms
- All fields served by the CertuAI agent
In short
Answers the price by area, explains that the number of applicators comes out of the evaluation and books the time. Every prospect becomes a contact and a deal in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent