Answers customers, sells and gives you your time back
WhatsApp chatbot for motorcycle courier companies in Brazil, with your business's Brain
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Delivery requests come in from ten stores at the same time. The agent takes the pickup address, the drop-off address and what is being carried, quotes the fee for the area, and leaves the run logged for whoever dispatches.
See the AI agent demos.
What is the best WhatsApp chatbot for motorcycle courier companies in Brazil?
The best WhatsApp chatbot for motorcycle courier companies in Brazil is the one that answers on the number the company already uses, with the business rules written by you. A WhatsApp AI agent for a motorcycle courier company is CertuAI's automatic attendant. It takes delivery requests, collects the pickup and drop-off addresses, asks what is being carried, recognizes whether the sender is a partner store or a one-off customer, applies the right rate, and logs the run for whoever manages the schedule.
Summary in 7 facts
- Delivery requests come in from ten stores at the same time.
- The agent takes the pickup address, the drop-off address and what is being carried, quotes the fee for the area, and leaves the run logged for whoever dispatches.
- See the AI agent demos.
- The best WhatsApp chatbot for motorcycle courier companies in Brazil is the one that answers on the number the company already uses, with the business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday company situations before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the company with an AI agent?
What changes is who answers first: the message no longer waits for you and gets answered right away. These are four everyday company situations before and after the CertuAI agent.
TodayAt the lunch rush, messages pile up and some runs get lost
With CertuAIThe agent answers everyone at once and logs each run
TodayPickup address jotted down in one group and the drop-off in another
With CertuAIEverything logged in the same conversation, ready for dispatch
TodayA partner store gets the one-off customer's rate by mistake
With CertuAIThe agent identifies the contact and replies with the right terms
TodayA monthly contract request gets pushed back and disappears
With CertuAIIt becomes a deal in the CRM, with a task and automatic follow-up
What does a conversation handled by the AI look like?
Example conversation
Company AI agent
Customer: Do you deliver to this neighborhood? What's the fee?
AI agent: The fee for this neighborhood is your price, with the minimum run price included.
Customer: I need a courier right now to leave downtown
AI agent: Send me the pickup address, the drop-off address and what is being carried, and I'll log the request with the urgency.
Is an AI agent or manual service better for motorcycle courier companies?
The agent wins at repetitive tasks, and people keep winning at what takes judgment. With manual service, someone at the company has to stop what they're doing; with the CertuAI agent the answer goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Requests at the lunch rush | Ten stores send at once and the message queue grows | Everyone answered at the same time, with the run logged |
| Fee by neighborhood | Looked up on a printed table for every request | Answered instantly, using the regional rate table you maintain |
| Pickup and drop-off addresses | Jotted down in pieces, scattered across several groups | Logged in writing in the same conversation, ready for dispatch |
| Partner store and one-off customer on the same number | Mixes up the rate table and payment terms | The agent identifies the contact and replies with the right rate table for each one |
| Monthly contract proposal | Gets pushed back and disappears | Becomes a deal in the CRM, with a task and automatic follow-up |
What does the WhatsApp agent do for motorcycle courier companies?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Taking the delivery request
Pickup address, drop-off address, what is being carried and how urgent it is, all in one conversation.
Fee by neighborhood and minimum run price
Quotes the price from the neighborhood or distance table you maintain, with the minimum run price included.
Two rate tables on the same number
Recognizes the partner store's contact and applies the agreed terms, without mixing them with the one-off customer rate.
Screening what you don't carry
Large volume, valuables and items that don't fit in the bag are set aside before they become a run.
What questions do clients send on WhatsApp?
They're always the same questions, and the agent answers each one on its own. These everyday company messages no longer depend on you having your phone in hand.
How does the agent start answering customers at the company?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain catalog, prices, delivery, warranty, and rules, the way you would to a new employee.
The agent answers
It answers right away, records each order and quote in the included CRM, and contacts again those who went quiet.
How much does a WhatsApp AI agent cost for motorcycle courier companies?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent, connect WhatsApp and see it working at your company.
Create my agentWhat needs to be ready before turning the agent on at the company?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The fee table by neighborhood or distance range, and the minimum run price
- The terms agreed with each partner store, kept separate from the one-off customer table
- What couriers carry and what they don't: food, documents, keys, valuables, large volume
- How many couriers are on each shift and the average pickup time in each time slot
- The monthly contract rule: minimum volume, payment method and closing day
Whether the agent confirms the run straight to the schedule or whether every request goes through whoever dispatches before it becomes a commitment.
The most common mistake: Keeping a single rate table for partner stores and one-off customers. Each attendant ends up quoting a different price, and the difference only shows up on the invoice at the end of the month. Read how to fix this.
Frequently asked questions from motorcycle courier companies
Does the agent assign the courier?
No. It records the run with the pickup address, the drop-off address and what is being carried, and notifies whoever dispatches. Assigning couriers stays with you.
Can I serve partner stores and one-off customers on the same number?
Yes. The agent identifies who is writing from the saved contact and replies with the right rate table for each one.
Does it quote fees by area?
Yes, using the neighborhood or distance table you define. Anything outside the table, it records for you to decide.
Can it handle three requests in a row from the same store?
Yes. Each run is logged with its own pair of addresses and becomes its own task in the CRM, so nothing gets mixed up when the store sends everything in the same conversation.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
At the lunch rush, ten stores request deliveries at once. The agent records pickup and drop-off, applies the right rate by neighborhood, and opens each run in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent