Answers customers, sells and gives you your time back
WhatsApp chatbot for hauling companies in Brazil, with your business's Brain
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Hauling requests come in all day, almost always while you are driving. The agent asks for origin, destination, what is being moved and when, and leaves everything ready for you to quote when you stop.
See the AI agent demos.
What is the best WhatsApp chatbot for hauling companies in Brazil?
The best WhatsApp chatbot for hauling companies in Brazil is the one that answers on the number the company already uses, with the business rules written by you. A WhatsApp AI agent for a hauling company is CertuAI's automated assistant that receives the request, asks for origin, destination, what is being moved, the date and whether a helper is needed, answers the box truck's capacity, gives the range the owner defined and leaves the request logged for whoever is on the road to pick up later.
Summary in 7 facts
- Hauling requests come in all day, almost always while you are driving.
- The agent asks for origin, destination, what is being moved and when, and leaves everything ready for you to quote when you stop.
- See the AI agent demos.
- The best WhatsApp chatbot for hauling companies in Brazil is the one that answers on the number the company already uses, with the business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday company situations before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the company with an AI agent?
What changes is who answers first: the message no longer waits for you and gets answered right away. These are four everyday company situations before and after the CertuAI agent.
TodayA request arrives at 2 p.m. and is only answered at 7 p.m., when you get down from the truck
With CertuAIThe agent answers right away and hands over the complete request for you to close
TodayA customer sends just "do you haul?" and the conversation dies there
With CertuAIThe agent already asks for origin, destination, what is being moved and the date
TodayEach quote comes out at a different amount for the same distance
With CertuAIRange answered from the price list you keep, always the same
TodayA returning customer has to explain everything again with every request
With CertuAIThe agent finds the history in the CRM and picks up where it left off
What does a conversation handled by the AI look like?
Example conversation
Company AI agent
Customer: Do you haul refrigerators and stoves here in town?
AI agent: Send me the origin, destination, date and whether you need a helper, and I'll log the request.
Customer: Do you charge by the hour or by the trip?
AI agent: It goes by the price list for route and cargo type: your price.
Is an AI agent or manual customer service better for hauling companies?
The agent wins at repetitive tasks, and people keep winning at what takes judgment. With manual service, someone at the company has to stop what they're doing; with the CertuAI agent the answer goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Request that arrives while you drive | Goes unanswered until you stop, and the customer has already hired someone else | Answered and logged on the spot, with all the details collected |
| Haul details | Asked a little at a time, in several messages throughout the day | Collected all at once: origin, destination, cargo, date and helper |
| Price range by distance | Worked out from memory, different for each customer | Answered from the price list you keep, always the same |
| Question about box truck size and capacity | Repeated in every new conversation | Answered on its own, with your vehicle's measurements |
| Returning customer who wants to repeat a haul | Has to explain everything again | The agent finds the history in the CRM and picks up where it left off |
What does the WhatsApp agent do for hauling companies?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Collecting the haul details
Origin, destination, what is being moved, date and whether a helper is needed.
Range by route and cargo type
The price list you define by route, cargo type or service time.
Vehicle capacity and dimensions
Answers what fits in the box truck, the maximum weight and whether there is a lift gate, without you explaining it again.
Flagging non-standard cargo
Pianos, safes, heavy machinery or stairs with no elevator are set aside for you to quote separately.
Customer history in the CRM
Each request becomes a contact and a deal, with what was done before alongside.
What questions do clients send on WhatsApp?
They're always the same questions, and the agent answers each one on its own. These everyday company messages no longer depend on you having your phone in hand.
How does the agent start answering customers at the company?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain catalog, prices, delivery, warranty, and rules, the way you would to a new employee.
The agent answers
It answers right away, logs every request and quote in the included CRM and follows up with people who went quiet.
How much does a WhatsApp AI agent cost for hauling companies?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business Brain, the CRM, automatic follow-up and AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No contract and no setup fee.
Get started now
Create the agent, connect WhatsApp and see it working at your company.
Create my agentWhat needs to be ready before turning the agent on at the company?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The price range by route, by hour or by day, the way you actually charge
- The vehicle's measurements and capacity: box length, height, maximum weight and whether there is a lift gate
- Whether you bring a helper, how much that costs and from which job it is required
- The cities and radius you cover, and what changes in the price beyond that
- The days and times you accept hauls, including weekends and holidays
Whether the agent can close a simple haul within the city on its own or whether every request waits for you to confirm when you stop.
The most common mistake: Letting the agent quote non-standard cargo. Pianos, safes, heavy machinery and stairs with no elevator do not fit in a per-kilometer range, and the agent needs to know how to say that this case is yours. Read how to fix this.
Frequently asked questions from hauling companies
Does the agent quote the haul price on its own?
It answers the range you define by distance or cargo type. For a non-standard request it logs it and leaves it for you to quote.
Does it work for scheduled and urgent hauls?
Yes. It logs the date the customer asked for and, when it is for today, marks the request as urgent so you see it first.
Do I have to reply while I'm driving?
No. That is exactly the gap the agent fills: it answers, collects the details and leaves the request ready for you to pick up when you stop.
Does it know how to turn down cargo my vehicle can't carry?
It does, based on what you write. Weight over the limit, volume that does not fit in the box truck and cargo that needs a crane it logs and hands back to you, without promising anything.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
A hauling request arrives while you are driving. The agent asks for origin, destination, load and date, gives the range from your price list and leaves everything in the CRM for you to quote.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent