Answers customers, sells and gives you your time back
WhatsApp chatbot for motorcycle repair shops in Brazil that leaves no customer unanswered
What CertuAI measured on WhatsApp at repair shops and auto parts stores
At the 4 repair shops and auto parts stores that answer with CertuAI's AI, 21.9% of the 7,828 customer messages arrived outside Monday to Friday, 8 am to 6 pm (July 30 to September 30, 2026). Half of the AI's replies went out within 15.2 seconds, and 9 in 10 within 23.9 seconds (1,949 replies). 27.8% of conversations started outside business hours, and the busiest hour for messages was 3 pm.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 21,9% | 7,828 customer messages from 4 repair shops and auto parts stores |
| Weekend messages | 10% | 7,828 customer messages from 4 repair shops and auto parts stores |
| Conversations that start outside business hours | 27,8% | 1,211 conversations |
| Time until the AI replies (half of the replies) | within 15.2 seconds | 1,949 AI replies |
| Time until the AI replies (9 in 10 replies) | within 23.9 seconds | 1,949 AI replies |
| Hour of the day with the most customer messages | 15h | 7,828 customer messages from 4 repair shops and auto parts stores |
Source: CertuAI's customer service database, aggregate numbers only, no conversation read by a person; no imported history, no test contacts, and not including CertuAI's own sales service. July 30 to September 30, 2026, measured on Oct 9, 2026. Nikiti Auto Center, an auto center, already uses CertuAI to answer its customers on WhatsApp. Method and table by industry in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
With hands on the bike, nobody stops to answer the phone. The agent gives the service price, confirms whether you have the part and schedules the drop-off, while you work.
See the AI agent demos and the CRM with auto shop examples.
What is the best WhatsApp chatbot for motorcycle repair shops in Brazil?
The best WhatsApp chatbot for motorcycle repair shops in Brazil is the one that answers on the number the shop already uses, with the business rules written by you. A WhatsApp AI agent for a motorcycle repair shop is CertuAI's automated assistant that answers service prices by engine size, oil changes and transmission kits, confirms whether the part is on the shelf or has to be ordered, schedules drop-offs by the open service bay slots and tells the owner when the bike is ready.
Summary in 7 facts
- With hands on the bike, nobody stops to answer the phone.
- The agent gives the service price, confirms whether you have the part and schedules the drop-off, while you work.
- See the AI agent demos and the CRM with auto shop examples.
- The best WhatsApp chatbot for motorcycle repair shops in Brazil is the one that answers on the number the shop already uses, with the business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday situations in the shop before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the shop with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. These are four everyday situations at the shop before and after the CertuAI agent.
TodayA customer asks the price of a service and the message goes unanswered until the end of the day
With CertuAIThe agent answers right away, with the service price list you keep
TodayTwo bikes show up for the same time because everything was agreed from memory
With CertuAIDrop-off scheduled by the times and slots you configured
TodayThe customer comes to the shop only to find out the part is not in stock
With CertuAIAvailability confirmed on WhatsApp before they leave home
TodayA finished bike sits there because nobody told the owner
With CertuAIThe agent tells them as soon as the service is done
What does a conversation handled by the AI look like?
Example conversation
Shop AI agent
Customer: How much is a service for my 160 cc motorcycle?
AI agent: A 160 cc service comes to your price.
Customer: My motorcycle is failing to start, can I bring it in today?
AI agent: You can send a voice message describing the problem. It reaches the shop transcribed, along with your contact. Today I have your open slots in the service bay.
Is an AI agent or manual customer service better for motorcycle repair shops?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. With manual service, someone at the shop has to stop what they are doing; with the CertuAI agent the answer goes out on its own and you step into the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Service price and oil change | A customer calls in the middle of a job and someone has to put down the wrench | Answered right away, using the price list you maintain |
| Motorcycle drop-off scheduling | Agreed from memory, and two bikes arrive at the same time | Booked by the times and slots you configured |
| Asks whether the part is in stock | You only find out when the customer has already come to the shop | Confirmed before the customer leaves home |
| Bike ready notice | The customer calls several times to ask | The agent tells them as soon as you mark the service as done |
| Follow-up for the next service | Never happens, because nobody has time to call | Automatic reminder at the interval you set |
What does the WhatsApp agent do for motorcycle repair shops?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Price by engine size and by service
Service for a 160 cc, a 300 cc or a 1,000 cc bike, oil change, transmission kit and brakes, with the prices you set.
Service bay drop-off scheduling
Time and slot confirmed in the conversation, so a bike doesn't show up when the service bay is full.
Part lookup and order lead time
Says whether the part is on the shelf or how many days it takes to arrive, as you keep it updated.
Reading the customer's voice message
The report of a noise, failure or vibration comes as a voice message and reaches you transcribed, along with the contact.
Next service reminder
By the time or mileage you set, with nobody having to call.
What questions do clients send on WhatsApp?
They are always the same ones, and the agent answers each of them on its own. These everyday shop messages no longer depend on you having your phone in hand.
How does the agent start answering at the shop?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain catalog, prices, delivery, warranty, and rules, the way you would to a new employee.
The agent answers
It answers right away, logs every request and quote in the included CRM and follows up with people who went quiet.
How much does a WhatsApp AI agent cost for motorcycle repair shops?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business Brain, the CRM, automatic follow-up and AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No contract and no setup fee.
What needs to be ready before turning the agent on at the shop?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The price list for service bay work: service by engine size, oil change, transmission kit, brakes and suspension
- The brands and engine sizes the shop works on, and what it does not take
- How many bikes fit in the service bay per day and which times accept drop-offs
- Which parts you keep in stock and the average order lead time for what is missing
- The service interval you recommend, by mileage and by time
Whether the agent confirms the bike's drop-off directly on the calendar or whether every drop-off waits for someone in the service bay to look at the day.
The most common mistake: Promising the bike ready the same day without separating shelf-part work from work that depends on an ordered part. The lead time needs to be written service by service, not for the whole shop. Read how to fix this.
Frequently asked questions from motorcycle repair shops
Does the agent diagnose the motorcycle's problem?
No. It logs what the customer describes, gives the prices of the services you set and schedules the drop-off. The diagnosis stays with you, with the bike in the shop.
Does it work for a shop that serves only some brands and engine sizes?
Yes. You log in the Brain which brands and engine size ranges you serve, and the agent answers only what makes sense for your service bay.
Does it tell the customer when the bike is ready?
Yes. You mark the service as done and the agent tells the customer to pick it up, with nobody having to call.
What happens when the customer describes the problem in a voice message?
The agent understands the audio and keeps the written report with the contact. You read what they described before the bike arrives, without listening to three minutes of recording.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
With hands on the bike, nobody stops to reply. The agent gives the service price, confirms the part and schedules the drop-off, and leaves each customer in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent