Answers customers, sells and gives you your time back
WhatsApp chatbot for pet grooming in Brazil, with your business's Brain
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
While your team has the dog in the tub, WhatsApp piles up price and time questions. The agent answers by size and coat and books the slot straight into the calendar.
Before that, see the AI agent demos and the CRM with pet shop examples.
What is the best WhatsApp chatbot for pet grooming in Brazil?
The best WhatsApp chatbot for pet grooming in Brazil is the one that answers on the number the shop already uses, with business rules written by you. An AI agent on WhatsApp for pet grooming is CertuAI's automatic assistant that answers the price by size and coat type, which vaccines must be up to date, the open slots in the day's calendar and how long the pet stays at the shop, and books the groom right in the conversation, within the windows you opened.
Summary in 7 facts
- While your team has the dog in the tub, WhatsApp piles up price and time questions.
- The agent answers by size and coat and books the slot straight into the calendar.
- Before that, see the AI agent demos and the CRM with pet shop examples.
- The best WhatsApp chatbot for pet grooming in Brazil is the one that answers on the number the shop already uses, with business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday shop situations before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes in the shop with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. These are four everyday shop situations before and after the CertuAI agent.
TodayA question about the price of a clip goes unanswered because the team has the dog in the tub
With CertuAIThe agent answers by size and coat right away, without pulling anyone away from the bath
TodayAppointment jotted in a notebook and accidentally double booked
With CertuAIBooked inside the calendar you opened, with no overlap
TodayOwner asks for a clip thinking it is the sanitary trim and argues about the price at pickup
With CertuAIThe agent confirms which clip before giving the price and records what was agreed in writing
TodayOwner does not show up and the slot sits idle
With CertuAIA reminder the day before leaves time to reschedule or fit in another pet
What does a conversation handled by the AI look like?
Example conversation
The shop's AI agent
Customer: Do you have a slot open this afternoon?
AI agent: This afternoon I have your open slots. What are the size and coat?
Customer: Do I need to bring the vaccination record?
AI agent: Yes. Send me a photo of the record here before I confirm.
Is an AI agent or manual customer service worth more for pet grooming?
The agent wins on repeated tasks, and the person keeps winning on anything that takes judgment. With manual service, someone at the shop has to stop what they are doing; with the CertuAI agent, the reply goes out on its own and you step into the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Price by size and coat | Answered when someone steps out of the tub area and picks up the phone | Answered right away, with the price table by size that you maintain |
| Open slots of the day | Only whoever is at the front desk knows what is left | Answered automatically, using the calendar you set up |
| Difference between sanitary trim, machine clip and scissor cut | Explained at payment time, when the owner already expected a different price | The agent asks which clip before giving the price |
| Vaccination card | Asked for when the pet is already at the door | The agent asks for the photo beforehand, in the conversation itself |
| No-shows and idle slots | Found out when the owner does not show up | A reminder the day before leaves time to fit in another pet |
What does the WhatsApp agent do for pet grooming?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers pet owners your way, with your rules.
Price by size and type of clip
Bath, sanitary trim, machine clip and scissor cut, with the price table by size and coat that you maintain.
Appointment calendar
The agent shows what is left in the day and books within the windows you opened, with no double booking.
Vaccine check
Asks for a photo of the vaccination card in the conversation before confirming, according to your requirement.
Length of stay and pickup
How long the pet stays and what time it can be picked up, answered your way.
Appointment and return reminders
A notice the day before and, after the interval you set, an invitation for the next bath.
What questions do pet owners send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday shop messages no longer depend on you having your phone in hand.
How does the agent start answering at the shop?
In three steps, the same day. No installation, no code and no changing the number pet owners already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for pet grooming?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent and connect WhatsApp to see it working in the shop.
Create my agentWhat needs to be ready before turning the agent on in the store?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The price table by size and coat type, separating bath, sanitary trim, machine clip and scissor cut
- How many pets the team can handle per shift, which defines the calendar the agent can open
- The list of required vaccines and the age from which you accept puppies
- How long the pet stays at the shop and from what time the owner can pick it up
- The rule for what costs extra: matted fur, aggressive pets, medicated baths and a pickup and drop-off fee
Whether the agent closes the slot on its own within the calendar or sends the request to the front desk to confirm first.
The most common mistake: Quoting a clip price without confirming which clip and the condition of the coat. Sanitary trim, machine clip and scissor cut are different services, and a dog with matted fur takes twice as long, so a price agreed by message becomes an argument at pickup. Read how to solve this.
Pet grooming FAQ
Does the agent book inside my calendar?
Yes, within the windows you opened. What is blocked stays blocked, with no double booking.
Does it ask for the vaccination record first?
If you set it up that way, it asks for a photo in the conversation before confirming the slot.
Can it avoid mixing up the types of clip?
It can when you describe each one with what is included and the nickname the owner uses. Without that, it picks the most likely one and the price comes out wrong.
Can it remind the owner about the next bath?
Yes. Each owner becomes a contact in the CRM and the agent can follow up after the interval you set.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Pricing by size and coat, vaccination records and open time slots answered right away, with the groom booked in your calendar and the pet owner saved in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent