Answers customers, sells and gives you your time back
WhatsApp chatbot for veterinary clinics in Brazil that leaves no customer unanswered
What CertuAI measured on WhatsApp at clinics and practices
Across the 17 clinics and practices that serve clients with CertuAI's AI, 28.2% of the 19,259 customer messages arrived outside Monday to Friday, 8am to 6pm (July 30 to September 30, 2026). Half of the AI's answers went out within 14.4 seconds, and 9 in 10 within 21.8 seconds (5,571 answers). 29.9% of conversations started outside business hours, and the busiest hour was 11am.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 28,2% | 19,259 customer messages from 17 clinics and practices |
| Weekend messages | 11,2% | 19,259 customer messages from 17 clinics and practices |
| Conversations that start outside business hours | 29,9% | 3,584 conversations |
| Time until the AI replies (half of the replies) | within 14.4 seconds | 5,571 AI answers |
| Time until the AI replies (9 in 10 replies) | within 21.8 seconds | 5,571 AI answers |
| Hour of the day with the most customer messages | 11h | 19,259 customer messages from 17 clinics and practices |
Source: CertuAI's customer service base, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales service. July 30 to September 30, 2026, measured on Oct 9, 2026. IMCVET, a veterinary clinic, already uses CertuAI to answer its customers on WhatsApp. Method and table by industry in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| IMCVET veterinary clinic | 833 | 432 | 100 | 23% | 8,9 s | 12 |
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
A worried pet owner doesn't wait. The agent welcomes them right away, books the appointment, does urgency triage and schedules the vaccine booster in the same conversation.
Before that, see the AI agent demos and the CRM with pet shop examples.
What is the best WhatsApp chatbot for veterinary clinics in Brazil?
The best WhatsApp chatbot for veterinary clinics in Brazil is the one that answers on the number the clinic already uses, with the business rules written by you. An AI agent on WhatsApp for veterinary clinics is CertuAI's automatic assistant. It welcomes the worried pet owner right away, turns the reported symptom into triage by the clinic's rule, prioritizes a slot when it's an emergency, books appointments, vaccines and exams, and schedules the booster in the same conversation with the owner.
Summary in 7 facts
- The agent welcomes them right away, books the appointment, does urgency triage and schedules the vaccine booster in the same conversation.
- Before that, see the AI agent demos and the CRM with pet shop examples.
- The best WhatsApp chatbot for veterinary clinics in Brazil is the one that answers on the number the clinic already uses, with the business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday clinic situations before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
- With manual service, someone at the clinic has to stop what they are doing; with the CertuAI agent, the reply goes out on its own and you step into the conversation whenever you want.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | CertuAI costs US$ 75 per month with no setup fee. |
| R$ 1.000 | VetBots, the industry specialist, charges R$ 1,000 in the first month and R$ 500 per month after that on the customer service version, going up to R$ 2,000 plus R$ 850 on Meta's official API. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
| 24 hours | When the owner asks, the agent already books the booster, and the appointment reminder goes out 24 hours and 1 hour before. |
What changes in the clinic with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. Here are four everyday situations at the clinic before and after the CertuAI agent.
TodayA distressed pet owner sends a message and gets no answer during a surgery
With CertuAIImmediate welcome, urgency triage and a slot according to your rules
TodayThe annual vaccine comes due and nobody tells the pet owner
With CertuAIThe agent already books the booster in the conversation and reminds them before the appointment
TodayThe front desk splits its attention between the counter and WhatsApp
With CertuAIThe agent handles WhatsApp and the team looks after whoever is in the clinic
TodayForgotten appointment, veterinarian's time lost
With CertuAIAutomatic confirmation the day before
What does a conversation handled by the AI look like?
Example conversation
Clinic AI agent
Customer: My dog is vomiting, do you have a slot today?
AI agent: I'll alert the team now. In the meantime, tell me how long he's been like this.
AI agent: Under the clinic's rule, the case goes into triage so the slot can be prioritized.
Is an AI agent or manual customer service better for veterinary clinics?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. Done manually, someone at the clinic has to stop what they are doing; with the CertuAI agent the reply goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Pet owner with a sick pet outside business hours | Message goes unanswered while the owner panics | Welcomed right away and triaged by your rule, with the slot you set aside |
| Annual vaccine and dewormer | Only the owner who remembers the date on their own comes back | The agent books the booster in the conversation and reminds them before the appointment |
| Question about appointment and vaccine prices | Ties up the front desk all day | Answered with your price list, always the same |
| Pet at the groomer | The owner calls several times asking if it's ready yet | The agent lets them know when to pick up, with nobody calling |
| Question about spaying/neutering and exams | Explained again to every owner, with details missing | Explained by the protocol you wrote once |
What is the best WhatsApp chatbot with AI for a veterinary clinic in Brazil?
CertuAI costs US$ 75 per month with no setup fee. VetBots, the industry specialist, charges R$ 1,000 in the first month and R$ 500 per month after that on the customer service version, going up to R$ 2,000 plus R$ 850 on Meta's official API. AtendeIA and OpenVet claim to be free, and OtimizeVet doesn't publish a price.
| # | Name | Price per month | Who it is for |
|---|---|---|---|
| 1 | CertuAI | US$ 75 (Start) | Veterinary clinic or pet shop that wants AI answering and booking on the WhatsApp it already uses, without paying a setup fee. |
| 2 | VetBots | R$ 1,000 + R$ 500/month | Veterinary clinic that wants a supplier specialized in the industry and is willing to pay for setup to have its own server. |
| 3 | AtendeIA | Free, according to the site | Clinic that wants to try it without paying anything before deciding whether AI suits its volume. |
| 4 | OtimizeVet | Custom pricing | Clinic that wants the best-known supplier in the industry and doesn't mind asking for a proposal. |
| 5 | OpenVet | Free for veterinarians | Veterinarian who wants AI support to study clinical cases, not to answer WhatsApp. |
| 6 | Fly Vet | Custom pricing | Clinic that wants to outsource all of its marketing, not buy a tool to run on its own. |
CertuAI: Price published in CertuAI plans and pricing, checked on Sep 19, 2026. VetBots: Price published at https://www.vetbots.com.br/, checked on Sep 19, 2026. AtendeIA: Price published at https://atendeia.tech/preco-ia-para-atendimento, checked on Sep 19, 2026. OpenVet: Price published at https://www.openvet.ai/, checked on Sep 19, 2026.
OtimizeVet: The site doesn't publish a price, checked on Sep 19, 2026. The price comes from a conversation with their team. Fly Vet: No monthly fee is published: the site organizes service by the clinic's revenue bracket, and the price comes in the proposal. Checked on Sep 19, 2026.
Who wrote this list. CertuAI wrote it, and CertuAI is on it, in first place. It is first because the list is CertuAI's, not because an outside judge chose it. The price for each of the others comes from the company's own pricing page, with the address and the date checked next to it. Check it and draw your own conclusion.
What does the WhatsApp agent do for veterinary clinics?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers pet owners your way, with your rules.
Booking appointments and vaccines
Appointment, vaccine, follow-up, exam: booked in the conversation with real times.
Urgency triage
Reported symptoms become triage according to your rules: it advises, prioritizes a slot or alerts you right away.
Vaccine and dewormer boosters
When the owner asks, the agent already books the booster in the same conversation.
Pet grooming
If the clinic offers grooming, the agent books the times and lets the owner know when the pet is ready.
Routine questions
Appointment price, opening hours, available exams, payment methods.
What questions do pet owners send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday messages at the clinic no longer depend on you having your phone in hand.
How does the agent start answering at the clinic?
In three steps, the same day. No installation, no code and no changing the number pet owners already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for veterinary clinics?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentVeterinary clinic FAQ
Does the agent give veterinary advice?
No. It welcomes the owner, collects the symptoms and applies the triage rules you define. Clinical decisions are always the veterinarian's.
How does urgency work outside business hours?
You define the protocol: on-call number, emergency instructions or a priority slot when you open.
How does the vaccine booster work?
When the owner asks, the agent already books the booster, and the appointment reminder goes out 24 hours and 1 hour before.
How much does it cost?
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
A pet owner with a sick pet is welcomed right away: urgency triage, an appointment booked and the vaccine booster scheduled in the CRM along with the animal's record.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent