Answers customers, sells and gives you your time back
WhatsApp chatbot for pet hotels in Brazil, with the CRM included
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
An approaching holiday fills WhatsApp with owners asking about openings and rates. The agent answers by size, checks the required vaccines and leaves the booking logged for you to confirm.
Before that, see the AI agent demos and the CRM with pet shop examples.
What is the best WhatsApp chatbot for pet hotels in Brazil?
The best WhatsApp chatbot for pet hotels in Brazil is the one that answers on the number the hotel already uses, with business rules written by you. An AI agent on WhatsApp for a pet hotel is CertuAI's automatic assistant that answers the nightly rate by size, which vaccines must be up to date, which dates still have openings, what the owner sends along with the pet and the agreement on photos during the stay, and leaves the booking logged for you to confirm.
Summary in 7 facts
- An approaching holiday fills WhatsApp with owners asking about openings and rates.
- The agent answers by size, checks the required vaccines and leaves the booking logged for you to confirm.
- Before that, see the AI agent demos and the CRM with pet shop examples.
- The best WhatsApp chatbot for pet hotels in Brazil is the one that answers on the number the hotel already uses, with business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday hotel situations before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the hotel with an AI agent?
What changes is who answers first: the message stops waiting for you and is answered right away. These are four everyday hotel situations before and after the CertuAI agent.
TodayThe eve of a holiday with dozens of messages asking about openings at the same time
With CertuAIEveryone answered right away, with the dates that still have room
TodayThe owner arrives with the pet and the vaccines are not up to date
With CertuAIThe agent asks for a photo of the card before confirming the stay
TodayBooking jotted in a notebook, with the date or size mixed up
With CertuAILogged in writing in the conversation, with name, size and dates
TodayThe owner calls several times asking for news and interrupts the care of the animals
With CertuAIThe agent explains the agreement on photos and times, without pulling anyone out of the kennel
What does a conversation handled by the AI look like?
Example conversation
Hotel AI agent
Customer: Do you have room for the holiday, from the 7th to the 10th?
AI agent: I am logging the booking request from the 7th to the 10th and checking the calendar. What size is your pet?
Customer: Which vaccines need to be up to date?
AI agent: The required vaccines are what you entered. Please send me a photo of the card before confirming.
Is an AI agent or manual service better for pet hotels?
The agent wins on repetitive tasks, and the person keeps winning on whatever takes judgment. With manual service someone at the hotel has to stop what they are doing; with the CertuAI agent the answer goes out on its own and you step into the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Question about openings on a holiday | They all arrive at once and someone has to stop to answer them one by one | All answered at the same time, with the dates you marked |
| Nightly rate by animal size | Explained again to every owner | Answered automatically, with the table by size |
| Vaccination card | Checked on arrival, sometimes with the pet already at the door | The agent asks for the photo beforehand, in the conversation itself |
| Stay booking | Jotted in a notebook, with the risk of getting a date or pet name wrong | Logged in writing, with dates, size and the animal's name |
| Owner wanting news about the pet | Interrupts whoever is caring for the animals | The agent explains the agreement on photos and times that you defined |
What does the WhatsApp agent do for pet hotels?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers pet owners your way, with your rules.
Nightly rate by size
Small, medium and large, with the prices, the extras and the long-stay discount you define.
Checking dates with openings
The agent answers with the calendar you maintain and logs the booking request.
Vaccine check
Asks for a photo of the vaccination card in the conversation before confirming, according to your requirement.
List of what to send along
Food, bed, medication and toy: written once, sent the same way to every owner.
Photo and update agreement
How many times a day and at what time, the way the hotel works.
What questions do pet owners send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday hotel messages stop depending on you having your phone in hand.
How does the agent start answering at the hotel?
In three steps, the same day. No installation, no code and no changing the number pet owners already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for pet hotels?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentWhat needs to be ready before you turn the agent on at the hotel?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The nightly rate table by size, with the extras and the long-stay discount
- The dates that are already full, especially holidays and vacation periods
- The list of required vaccines, with validity, and whether you also ask for flea treatment and deworming
- What the owner sends along with the pet, and what the hotel provides
- The agreement on photos and updates: how many per day, at what time and through which channel
Whether the agent confirms the stay directly when the date has an opening or whether every booking stays pending your review.
The most common mistake: Not updating the holiday calendar the day it fills up. The agent answers what is written, and nothing sours the relationship with the owner faster than an opening offered by mistake on the eve of the trip. Read how to fix this.
Frequently asked questions from pet hotels
Does the agent confirm the booking on its own?
It gets everything ready: dates, size, pet name and vaccination card logged. The final confirmation of the spot stays with you.
Does it ask for the vaccination card?
Yes, if you set it up that way. It asks for the photo in the conversation itself before moving forward with the booking.
Can it handle the volume on the eve of a holiday?
That is where it helps most. It answers everyone at the same time, with no queue of messages piling up.
Does it answer questions about the animal's health?
No. Anything health-related goes straight to your team or the veterinarian. The agent handles rate, openings, vaccines and routine.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Nightly rate by size, required vaccines and dates with openings answered at the holiday peak, with the pet's booking logged in the CRM for you to confirm.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent