Answers customers, sells and gives you your time back
WhatsApp chatbot for pet shops in Brazil, with the CRM included
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
A full grooming schedule and a ringing phone don't mix. The agent books the times, lets the owner know when the pet is ready and even reminds them to restock pet food.
Before that, see the AI agent demos and the CRM with pet shop examples.
What is the best WhatsApp chatbot for pet shops in Brazil?
The best WhatsApp chatbot for pet shops in Brazil is the one that answers on the number the shop already uses, with the business rules written by you. An AI agent on WhatsApp for pet shops is CertuAI's automatic assistant. It books baths and grooming by size, coat and service with the right duration, tells the owner when it's time to pick up the pet, answers the price list by size and reaches out to restock pet food a set number of days after purchase.
Summary in 7 facts
- A full grooming schedule and a ringing phone don't mix.
- The agent books the times, lets the owner know when the pet is ready and even reminds them to restock pet food.
- Before that, see the AI agent demos and the CRM with pet shop examples.
- The best WhatsApp chatbot for pet shops in Brazil is the one that answers on the number the shop already uses, with the business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday shop situations before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes in the shop with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. These are four everyday shop situations before and after the CertuAI agent.
TodayThe owner calls three times to ask if the pet is ready
With CertuAIAutomatic notice as soon as the bath is done
TodayGrooming schedule jotted down in a notebook
With CertuAITimes organized by size and service, booked over WhatsApp
TodayThe customer's pet food runs out and they buy it at the supermarket
With CertuAIA rule reaches out to the owner to restock a set number of days after purchase
TodayPrice questions all day at the counter
With CertuAIPrice list by size and coat answered on its own
What does a conversation handled by the AI look like?
Example conversation
The shop's AI agent
Customer: How much is a bath for a Shih Tzu?
AI agent: A bath for a Shih Tzu is your price. On Saturday I have your open times.
AI agent: When he's ready, I'll message you when it's time to pick him up.
Is an AI agent or manual customer service better for pet shops?
The agent wins on repeated tasks, and the person keeps winning on anything that takes judgment. With manual service, someone at the shop has to stop what they are doing; with the CertuAI agent, the reply goes out on its own and you step into the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Question about bath price by size | Phone ringing while a grooming is in progress | Price list by size and coat answered on its own |
| Owner waiting for the pet to be ready | Calls three times, and someone has to stop to answer | Gets the message at exactly the right time to pick up |
| Pet food that ran out | The owner buys it at the supermarket because nobody reminded them | The agent estimates the date and starts the restock order |
| Saturday schedule full | Slots guessed and the whole day runs late | Each service booked with the real duration you configured |
| Pet taxi and delivery | The route is arranged by message, one by one | Route times organized in the conversation itself |
What does the WhatsApp agent do for pet shops?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers pet owners your way, with your rules.
Booking baths and grooming
By size, coat and service, with the right duration and real times.
Pet ready notice
The owner gets a message when it's time to pick up, with no need to call.
Pet food restocking
The agent estimates when the pet food runs out and starts the restock order, with delivery if you offer it.
Price list
Bath, sanitary trim, full groom, conditioning treatment: prices by size answered right away.
Pet taxi and delivery
If you pick up and deliver, the agent organizes the route times.
What questions do pet owners send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday shop messages no longer depend on you having your phone in hand.
How does the agent start answering at the shop?
In three steps, the same day. No installation, no code and no changing the number pet owners already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for pet shops?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent and connect WhatsApp to see it working in the shop.
Create my agentPet shop FAQ
How does the pet food reminder work?
You turn on a rule that reaches out to anyone who hasn't bought pet food in a set number of days, at the interval you define.
Is the pet ready notice automatic?
Your team marks it as ready and the agent tells the owner right away, with pickup information.
I sell products too. Does it help?
Yes. It answers availability and prices for the products you register and organizes orders for pickup or delivery.
How much does it cost?
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Grooming prices by size answered right away, grooming booked on its own and a notice when the pet is ready. Each pet owner becomes a record in the CRM, with pet food on the calendar.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent