Answers customers, sells and gives you your time back
WhatsApp chatbot for tow truck companies in Brazil, with the CRM included
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Whoever is stranded on the roadside messages three tow truck companies and goes with whoever answers first. The agent answers right away, confirms whether you serve that region and logs the location, vehicle and situation for your driver.
See the AI agent demos.
What is the best WhatsApp chatbot for tow truck companies in Brazil?
The best WhatsApp chatbot for tow truck companies in Brazil is the one that answers on the number the company already uses, with the business rules written by you. A WhatsApp AI agent for a tow truck company is CertuAI's automated assistant that answers right away when someone is stranded on the road, checks the stretch against your list of service areas, asks for the location, logs the vehicle type and situation, gives the price range by distance and alerts the on-call driver. The trip itself stays with your driver.
Summary in 7 facts
- Whoever is stranded on the roadside messages three tow truck companies and goes with whoever answers first.
- The agent answers right away, confirms whether you serve that region and logs the location, vehicle and situation for your driver.
- See the AI agent demos.
- The best WhatsApp chatbot for tow truck companies in Brazil is the one that answers on the number the company already uses, with the business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday situations at a tow truck company before and after the Certu Agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at a tow truck company with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. These are four everyday situations at a tow truck company before and after the Certu Agent.
TodayA call comes in while you are driving and the customer goes with another tow truck
With CertuAIThe agent answers in seconds and holds the conversation until you can talk
TodayThe customer has to explain three times where they stopped
With CertuAIThe agent asks for the location and logs landmark, model and situation in one go
TodayA call at three in the morning is only seen in the morning
With CertuAIIt is answered and logged on the spot, for your team to decide as soon as they wake up
TodayPrice by distance answered from memory, with a different amount each time
With CertuAIRange answered from the price list you keep, the same for everyone
What does a conversation handled by the AI look like?
Example conversation
Tow truck company AI agent
Customer: My car broke down on the highway, do you cover this area?
AI agent: Send me the city, highway or kilometer marker, and I'll check whether it is on the stretches we cover.
AI agent: I also need the vehicle model and the situation. With everything in writing, the job goes to the on-call driver.
Is an AI agent or manual customer service better for tow truck companies?
The agent wins at repetitive tasks, and people keep winning at what takes judgment. With manual service someone at the tow truck company has to stop what they are doing; with the Certu Agent the answer goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Call in the middle of the night | The phone rings and not always does someone wake up in time | Answered in seconds, with location and vehicle already logged |
| Confirming whether you cover that region | Turns into back-and-forth questions with someone on the roadside | Answered right away, from the list of cities and stretches you defined |
| Noting the location, model and situation of the vehicle | Jotted down in a hurry, with the risk of getting the landmark wrong | Logged in writing in the conversation, ready for the driver |
| Service price range | Recalculated from memory on every call | Answered with the distance price list you keep |
| A call that comes in while you are already on a job | Lost, because you cannot drive and reply at the same time | Answered and logged on its own, for you to pick up when you arrive |
What does the WhatsApp agent do for tow truck companies?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Instant reply to the call
Whoever is stranded on the road gets an answer in seconds, at any hour.
Service area confirmation
The agent checks the city, highway or kilometer marker against the list of stretches you cover.
Job record
Location, vehicle model, situation and contact, all in writing before the driver is alerted.
Price range by kilometers driven
The price list you keep, answered right away, with nobody calculating with the customer on the roadside.
Separating emergencies from scheduled towing
A car on the roadside goes to the on-call driver, and towing from a garage or an auction comes in with an agreed date.
What questions do clients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday tow truck messages no longer depend on you having your phone in hand.
How does the agent start answering customers at the tow truck company?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain catalog, prices, delivery, warranty, and rules, the way you would to a new employee.
The agent answers
It answers right away, logs every request and quote in the included CRM and follows up with people who went quiet.
How much does a WhatsApp AI agent cost for tow truck companies?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business Brain, the CRM, automatic follow-up and AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No contract and no setup fee.
Get started now
Create the agent, connect WhatsApp and see it working at the tow truck company.
Create my agentWhat needs to be ready before turning on the agent at the tow truck company?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The list of cities, highways and stretches you cover, with the mileage limit for each
- The price list by distance and vehicle type, and what changes for a car with locked wheels, a rolled-over car or an armored one
- What the platform can carry: pickup truck, utility vehicle, motorcycle, van, small machinery
- The required details for a job: location or kilometer marker, model, vehicle situation and the destination
- Who is on call for each time window and how the job reaches that person
- The payment methods accepted away from the base and whether you handle insurer dispatches
Whether the agent alerts the on-call driver directly or whether a job outside the normal radius waits for you to confirm before anyone leaves.
The most common mistake: Not writing down the limit of the area you cover. Someone on the roadside cannot spend twenty minutes talking to find out the tow truck does not go there, and that is the first thing the agent needs to confirm. Read how to fix this.
Frequently asked questions from tow truck companies
Does the agent dispatch the tow truck on its own?
No. It answers, confirms the region, logs the location and vehicle and alerts your team right away. Whether to go and who drives stays with you.
Can it get the location of whoever called?
Yes. It asks for the location on WhatsApp and keeps it with the job, along with the vehicle model and a description of the situation.
Does it tell a roadside call from a scheduled tow?
Yes. A car stopped on the roadside comes in as an emergency and goes straight to the on-call driver. Towing from a garage, transport of a purchased vehicle and yard moves follow another path, with an agreed date.
Can it give a price?
You set the price list by distance or vehicle type and the agent answers the range. The final amount stays with you.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Whoever is stranded on the roadside goes with whoever answers first. The agent answers right away, checks the area, logs the location and vehicle and opens the job in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent