For the company and the team
AI agent for businesses: one customer service operation, with the whole team in the same dashboard
Quick answer
What is an AI agent for businesses?
An AI agent for businesses answers customers on the company's number, with the company's information, and shares the work with the team. It answers first, logs every conversation in the CRM and hands what needs a decision to the person or department in charge. Everyone works in the same dashboard, with the same history.
About CertuAI: CertuAI is the AI that answers a small business's WhatsApp, Instagram and Messenger 24/7, with a built-in CRM, and is a Tech Provider on Meta's WhatsApp Business Platform. Paid plans start at US$ 75 a month, with no lock-in. Create my agent
When customer service lives on each person's phone, nobody knows what was agreed with the customer. The agent answers first, logs everything and hands each conversation to whoever handles that topic.
Create my agentNo lock-in contract and no setup fee. You connect the number you already use.
Summary in 7 facts
- When customer service lives on each person's phone, nobody knows what was agreed with the customer.
- The agent answers first, logs everything and hands each conversation to whoever handles that topic.
- An AI agent for businesses answers customers on the company's number, with the company's information, and shares the work with the team.
- It answers first, logs every conversation in the CRM and hands what needs a decision to the person or department in charge.
- The problem stops being answering and becomes knowing who answered what.
- 01 One dashboard for everyone The team sees the same conversations, with the customer's history, instead of each person on their own phone.
- Rollout is the same for one person or the whole team.
By the numbers
| Number | What it means |
|---|---|
| R$ 30 (Brazilian reais) per month | Each person beyond the plan's allotment costs R$ 30 (Brazilian reais) per month. |
| 1 number | Start connects 1 number, Pro 3 numbers and Max 3 numbers. |
| R$ 200 (Brazilian reais) per month | An extra number costs R$ 200 (Brazilian reais) per month. |
What changes when the company has more than one person answering
The problem stops being answering and becomes knowing who answered what.
One dashboard for everyone
The team sees the same conversations, with the customer's history, instead of each person on their own phone.
Each topic with its owner
You register the departments and who handles each. The agent identifies the topic and notifies the right person.
More than one number
Pro and Max connect more than one WhatsApp number on the same account.
The number stays with the company
You connect the number you already use. If someone leaves the team, the conversations stay.
How to roll it out in the company
Rollout is the same for one person or the whole team.
Teach the business to the Brain
Services, prices, hours, rules and what you would rather nobody answer. The Brain is the knowledge base that makes the agent answer like your company, and not like a generic robot.
Connect the number you already use
By QR code or through Meta's official signup. CertuAI is a Tech Provider of the Meta WhatsApp Business Platform, and the number stays yours: the plan gives you the connection slot, not a new number.
Follow along in the CRM and take over whenever you want
Each conversation shows up in the dashboard with a contact, a deal and a task. You step into the same conversation at any time, and the agent hands the topic back to you when it falls outside what it learned.
People and numbers in each plan
The values are read from the same table the checkout uses.
| Plan | Price per month | What fits |
|---|---|---|
| Start | R$ 299 | 5 people, 1 WhatsApp number, 1,600 AI replies |
| Pro | R$ 599 | 10 people, 3 WhatsApp numbers, 5,000 AI replies |
| Max | R$ 999 | 25 people, 3 WhatsApp numbers, 10,000 AI replies |
| Max + | Custom pricing | For a larger operation, arranged in a conversation |
Swipe the table sideways to see all the columns.
What the company needs to have ready
The agent answers what the company wrote in the Brain: services, prices, hours, rules and what isn't answered by message. A company that already has this in a document or on its website starts faster.
Each person beyond the plan's allotment costs R$ 30 (Brazilian reais) per month. CertuAI is a Tech Provider of Meta's WhatsApp Business Platform, so connecting through the official API is available when volume calls for it.
See also the AI employee for the company, the AI agent for customer service and the general guide to the AI agent.
Frequently asked questions
How many team members can use it?
5 on Start, 10 on Pro and 25 on Max. Each extra person costs R$ 30 (Brazilian reais) per month.
Can more than one WhatsApp number be connected?
Yes. Start connects 1 number, Pro 3 numbers and Max 3 numbers. An extra number costs R$ 200 (Brazilian reais) per month.
How does the agent know who to hand the conversation to?
You register the company's departments, with the person in charge of each. The agent identifies the topic of the conversation and notifies that person. With no department registered, the notice goes to the account owner.
Does the company need the official WhatsApp API?
Not to get started. You can connect by QR code or through Meta's official signup.
Is there a long-term contract?
No. The plan is monthly and there is no setup fee.
Build your company's agent
Paste your company's website address and the agent starts out knowing what it sells. You adjust what's missing and connect the number whenever you want.
Plans from US$ 75 per month. If you don't like it within 30 days, we refund 100% of your money.
Create my agentIn short
What is an AI agent for businesses? An AI agent for businesses answers customers on the company's number, with the company's information, and shares the work with the team. It answers first, logs every conversation in the CRM and hands what needs a decision to the person or department in charge. Everyone works in the same dashboard, with the same history.
About CertuAI: CertuAI is the AI that answers a small business's WhatsApp, Instagram and Messenger 24/7, with a built-in CRM, and is a Tech Provider on Meta's WhatsApp Business Platform. Paid plans start at US$ 75 a month, with no lock-in. Create my agent