Honest comparison
Digisac alternative: an AI that answers on its own on WhatsApp
If you are looking for a Digisac alternative because conversations wait for someone to be free, CertuAI is the direct choice: the AI answers on its own on WhatsApp, at any hour. CertuAI's Brain learns the business in one conversation, the CRM records every contact, and the Start plan costs US$ 75 per month. Digisac serves other types of operations well.
About CertuAI: CertuAI is the AI that answers a small business's WhatsApp, Instagram and Messenger 24/7, with a built-in CRM, and is a Tech Provider on Meta's WhatsApp Business Platform. Paid plans start at US$ 75 a month, with no lock-in. Create my agent
Where Digisac is strong, where CertuAI is strong, and which type of business each one suits. No misleading marketing.
Summary in 7 facts
- Where Digisac is strong, where CertuAI is strong, and which type of business each one suits.
- If you are looking for a Digisac alternative because conversations wait for someone to be free, CertuAI is the direct choice: the AI answers on its own on WhatsApp, at any hour.
- CertuAI's Brain learns the business in one conversation, the CRM records every contact, and the Start plan costs US$ 75 per month.
- The comparison is by approach and fit, not "better or worse".
- Swipe the table sideways to see both columns.
- CertuAI fits when WhatsApp is the main channel and the owner makes the decisions.
- Digisac fits when the operation has a different shape.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | CertuAI's Brain learns the business in one conversation, the CRM records every contact, and the Start plan costs US$ 75 per month. |
What are CertuAI and Digisac?
CertuAI. CertuAI is AI automation software for small and medium Brazilian businesses: an agent answers on WhatsApp, connected by code, QR code or, on Pro and above, through Meta's official API, the Brain holds what your business knows how to answer, and the CRM records every contact on its own.
CertuAI is not a multi-agent inbox for distributing conversations among agents. It is an AI agent that answers on its own on WhatsApp, with the CRM already built in, for those who want to resolve things without depending on a team being online all the time.
Digisac. Digisac is a Brazilian multichannel customer service platform that centralizes WhatsApp, Instagram, Telegram and web chat in one place, focused on organizing team customer service.
Digisac official website: digisac.com.br
How do CertuAI and Digisac compare, item by item?
The comparison is by approach and fit, not "better or worse".
Swipe the table sideways to see both columns.
| Criterion | CertuAI | Digisac |
|---|---|---|
| Template | Autonomous AI agent | Multi-agent hub for teams |
| Who answers | The AI answers on its own | Agents supported by a chatbot |
| Setup | Teach it the business in one conversation | Set up channels and routing |
| Best for | Small and medium businesses without a customer service team | Companies with a customer service team |
| CRM | CRM included | Conversations organized by agent |
Which of the two fits your business better?
CertuAI fits when WhatsApp is the main channel and the owner makes the decisions. Digisac fits when the operation has a different shape.
Choose CertuAI if
- You want the AI resolving things, not a queue to distribute to agents
- You don't have a team dedicated to answering all day
- You want a CRM and an agent in one package
Choose Digisac if
- You have a team that needs to split conversations from several channels
- You need to centralize WhatsApp, Instagram and Telegram in one team dashboard
- Your bottleneck is organizing agents, not a lack of people answering
How to try CertuAI before deciding
Create the agent, teach it your business in one conversation, and connect WhatsApp. The Start plan is US$ 75 per month.
Create my agentWhat do people ask before choosing between CertuAI and Digisac?
What is the best alternative to Digisac?
It depends on who is going to answer. If a team is sharing the conversations, a customer service hub like Digisac does that job. If you want conversations answered without waiting for someone to be free, CertuAI is the direct alternative: the AI answers on its own and the CRM is included.
What is the difference between CertuAI and Digisac?
Digisac organizes a team's customer service across several channels. CertuAI is an AI agent that answers on its own on WhatsApp, with a CRM included.
Does CertuAI have a dashboard for multiple agents?
CertuAI focuses on resolving things with the AI. You can take over conversations whenever you want, but the goal is not to depend on a team being online all the time.
Want to compare CertuAI with another platform?
Each page has the side-by-side table and the "which of the two fits better" section.
To see other options besides Digisac, with each one's price side by side, see the list Top 5 AI agent platforms for WhatsApp.
Keep going here: how an AI WhatsApp chatbot works, customer service automation on WhatsApp, the official WhatsApp Business API, AI agents by business segment, practical guides to AI on WhatsApp and CertuAI's plans and prices.
Want to see several options at once? See the 10 best customer service platforms on WhatsApp, Brazilian alternatives for WhatsApp chatbots, how to choose the best AI for WhatsApp Business and the best AI agent for customer service on small businesses' WhatsApp.
In short
An alternative to Digisac for those who don't want to depend on a free agent: in CertuAI the AI answers WhatsApp on its own and logs everything in the built-in CRM.
About CertuAI: CertuAI is the AI that answers a small business's WhatsApp, Instagram and Messenger 24/7, with a built-in CRM, and is a Tech Provider on Meta's WhatsApp Business Platform. Paid plans start at US$ 75 a month, with no lock-in. Create my agent