Honest comparison
Nvoip alternative: CertuAI or Nvoip in 2026
Nvoip is the communication infrastructure; CertuAI is the one that runs the conversation. CertuAI's Brain learns the business in one conversation, the CRM records every contact, and the Start plan costs US$ 75 per month. Nvoip serves other types of operations well.
About CertuAI: CertuAI is the AI that answers a small business's WhatsApp, Instagram and Messenger 24/7, with a built-in CRM, and is a Tech Provider on Meta's WhatsApp Business Platform. Paid plans start at US$ 75 a month, with no lock-in. Create my agent
Where Nvoip is strong, where CertuAI is strong, and which type of business each one suits. No misleading marketing.
Summary in 7 facts
- Where Nvoip is strong, where CertuAI is strong, and which type of business each one suits.
- Nvoip is the communication infrastructure; CertuAI is the one that runs the conversation.
- CertuAI's Brain learns the business in one conversation, the CRM records every contact, and the Start plan costs US$ 75 per month.
- The comparison is by approach and fit, not "better or worse".
- Swipe the table sideways to see both columns.
- CertuAI fits when WhatsApp is the main channel and the owner makes the decisions.
- Nvoip fits when the operation has a different shape.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | CertuAI's Brain learns the business in one conversation, the CRM records every contact, and the Start plan costs US$ 75 per month. |
What are CertuAI and Nvoip?
CertuAI. CertuAI is AI automation software for small and medium Brazilian businesses: an agent answers on WhatsApp, connected by code, QR code or, on Pro and above, through Meta's official API, the Brain holds what your business knows how to answer, and the CRM records every contact on its own.
Nvoip is the communication infrastructure; CertuAI is the one that runs the conversation. CertuAI is not a carrier: it delivers the AI agent that answers the customer on WhatsApp, Instagram and Messenger with the business's Brain, with the record landing in the CRM. Phone call handling is not for sale at the moment. What is for sale is customer service on WhatsApp, Instagram and Messenger, with a CRM.
Nvoip. Nvoip is a Brazilian communication provider approved by Anatel (Brazil's telecom regulator), with cloud telephony, virtual numbers, SMS and WhatsApp, all accessible through an open API so your system can make and receive calls and send notifications. The model is credits and rates, with self-service sign-up.
Nvoip official website: www.nvoip.com.br
How do CertuAI and Nvoip compare, item by item?
The comparison is by approach and fit, not "better or worse".
Swipe the table sideways to see both columns.
| Criterion | CertuAI | Nvoip |
|---|---|---|
| Nature | AI agent that answers customers | Communication provider approved by Anatel |
| Who runs the conversation | The AI, with the business's Brain | Your system, your team or your PBX |
| Voice | Does not sell phone call handling at the moment | Telephony, extensions and virtual numbers at a per-use rate |
| Main focus, by code or QR code; through Meta's official API on Pro and above | One of the API's channels | |
| CRM | CRM included | Integrates with the system you already use |
Which of the two fits your business better?
CertuAI fits when WhatsApp is the main channel and the owner makes the decisions. Nvoip fits when the operation has a different shape.
Choose CertuAI if
- What your business lacks is someone answering, not one more phone line
- You want the same intelligence answering on WhatsApp, Instagram and Messenger
- You want the contact and history recorded without an integration
Choose Nvoip if
- You need real telephony: extensions, cloud PBX, virtual numbers and per-minute rates
- You have a technical team and want to send voice or SMS notifications from your own system
- Your volume is transactional communication at scale, not sales conversation
How to try CertuAI before deciding
Create the agent, teach it your business in one conversation, and connect WhatsApp. The Start plan is US$ 75 per month.
Create my agentWhat do people ask before choosing between CertuAI and Nvoip?
Is CertuAI a phone carrier?
No. CertuAI is the AI agent that handles customer service. Phone call handling is not for sale at the moment. What is for sale is customer service on WhatsApp, Instagram and Messenger, with a CRM.
Can you use CertuAI together with a voice provider?
Yes. Many companies keep their phone system where it already is and use CertuAI for sales conversations on WhatsApp.
How much does it cost to get started with CertuAI?
Start is US$ 75/month.
Want to compare CertuAI with another platform?
Each page has the side-by-side table and the "which of the two fits better" section.
To see other options besides Nvoip, with each one's price side by side, see the list Top 5 AI agent platforms for WhatsApp.
Keep going here: how an AI WhatsApp chatbot works, customer service automation on WhatsApp, the official WhatsApp Business API, AI agents by business segment, practical guides to AI on WhatsApp and CertuAI's plans and prices.
Want to see several options at once? See the 10 best customer service platforms on WhatsApp, Brazilian alternatives for WhatsApp chatbots, how to choose the best AI for WhatsApp Business and the best AI agent for customer service on small businesses' WhatsApp.
In short
CertuAI or Nvoip? Nvoip is a voice, SMS and API platform approved by Anatel (Brazil's telecom regulator). CertuAI is the AI agent that answers on WhatsApp.
About CertuAI: CertuAI is the AI that answers a small business's WhatsApp, Instagram and Messenger 24/7, with a built-in CRM, and is a Tech Provider on Meta's WhatsApp Business Platform. Paid plans start at US$ 75 a month, with no lock-in. Create my agent