Snack bar and delivery
Automatic message for snack bars and delivery: 12 templates for orders on WhatsApp
Quick answer
What should go in the automatic message of a snack bar with delivery?
The automatic message of a snack bar with delivery needs the menu link, the delivery area and fee, and what the customer sends to order: the items, the full address and the payment method, with the change amount if paying in cash. Also say until what time the kitchen takes orders.
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Messages for the WhatsApp of a snack bar, burger joint or delivery: delivery fee and area, change, missing item and a problem at the door. Copy and replace what is in brackets.
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See the 30 automatic message templates for customers, grouped by moment.
Summary in 7 facts
- Messages for the WhatsApp of a snack bar, burger joint or delivery: delivery fee and area, change, missing item and a problem at the door.
- The automatic message of a snack bar with delivery needs the menu link, the delivery area and fee, and what the customer sends to order: the items, the full address and the payment method, with the change amount if paying in cash.
- Also say until what time the kitchen takes orders.
- Five points that, when missing, mean the food is remade or comes back.
- Swipe the table sideways to see all the columns.
- Greeting with menu and kitchen hours First contact, at night.
- Fee by neighborhood When the customer says where they live.
By the numbers
| Number | What it means |
|---|---|
| 30 templates | See the 30 automatic message templates for customers, grouped by moment. |
| 40 minutes | For [neighborhood], the delivery fee is [amount] and the time today is about [40 minutes]. |
| 20 minutes | You can pick it up here at [address], and the order will be ready in [20 minutes]. |
| 5 minutes | He waits [5 more minutes].now ✓✓ Copy Missing item or wrong item As soon as the customer lets you know. |
| 30 minutes | Greeting with a fixed time: "delivery in 30 minutes" in the greeting becomes a lie on Friday night. |
| 53% | The closest data is from another delivery on WhatsApp, gas and water: at 2 distributors that answer with CertuAI's AI, 53% of the orders the agent confirmed closed with nobody on the team… |
| 12,7% | And across businesses in all industries, 12.7% of customer messages arrived at night on a weekday, the delivery hour. |
What to settle before the order goes to the kitchen
Five points that, when missing, mean the food is remade or comes back.
| Point | What to ask | If it's missing |
|---|---|---|
| Area | Which neighborhood? | Order accepted that can't be delivered |
| Address | Number and landmark | Courier driving around and cold food |
| Items | How the meat is cooked, add-ons, what to leave out | Sandwich remade |
| Payment | Pix (Brazil's instant payment), card or cash? | Courier without a card machine |
| Change | For how much? | Courier without change at the door |
Swipe the table sideways to see all the columns.
Greeting message for a snack bar or burger joint
Greeting with menu and kitchen hours
First contact, at night.
Oi! Aqui é a [lanchonete]. O cardápio está aqui: [link]. A cozinha aceita pedido até as [23h]. Me manda os itens, o endereço e a forma de pagamento.
now ✓✓Customer who has ordered before
When you recognize the number.
Oi, [Nome], bem-vindo de volta! Vai querer o de sempre, [último pedido], ou prefere ver o cardápio de hoje?
now ✓✓Combo of the day
When you want to push a house special.
Oi! Hoje o combo da casa é [lanche, batata e bebida] por [valor]. Quer esse ou te mando o cardápio completo?
now ✓✓
Delivery fee and delivery area message
Fee by neighborhood
When the customer says where they live.
Para o [bairro], a taxa de entrega é [valor] e o tempo hoje está em uns [40 minutos]. Posso fechar o pedido?
now ✓✓Outside the delivery area
When the address is too far.
Poxa, [Nome], o [bairro] fica fora da nossa área de entrega. Você pode retirar aqui na [endereço], e o pedido fica pronto em [20 minutos]. Quer assim?
now ✓✓Minimum order
When the order doesn't reach the minimum amount for delivery.
Para entrega, o pedido mínimo é de [valor]. Faltam [valor] no seu. Quer acrescentar uma [bebida ou sobremesa], ou prefere retirar no balcão?
now ✓✓
Message to close a delivery order on WhatsApp
Incomplete address
When only the street came through.
Quase lá, [Nome]! Falta o número da casa e um ponto de referência para o entregador achar. Pode me mandar?
now ✓✓Payment and change
After the items are set.
O total ficou em [valor], com a entrega. Vai pagar em Pix, cartão na entrega ou dinheiro? Se for dinheiro, me diz para quanto precisa de troco.
now ✓✓Missing item
When an ingredient or a drink ran out.
Oi, [Nome]. Acabou o [item] agora há pouco. Posso trocar por [outro item] pelo mesmo valor ou tirar do pedido. O que você prefere?
now ✓✓
CertuAI demo with a fictional clinic. The principle is the same as for a snack order: before closing, a written summary of everything that was agreed.
Message for a delivery problem
Courier at the door, nobody answers
When the courier arrived and the customer doesn't show up.
Oi, [Nome], o entregador está na frente do [endereço] e ninguém atendeu. Pode ir até o portão? Ele espera mais [5 minutos].
now ✓✓Missing item or wrong item
As soon as the customer lets you know.
Me desculpa, [Nome]! Faltou o [item] no seu pedido. Posso mandar agora, sem taxa, ou devolver o valor por Pix. Como você prefere?
now ✓✓Heavy rain, delivery on hold
When the courier can't leave.
Oi, [Nome]. Com a chuva, as entregas estão paradas por enquanto. Você pode retirar no balcão ou esperar: eu aviso aqui assim que o entregador voltar a sair.
now ✓✓
Order received, order out, delay and booking: the restaurant templates →
Three rules for the delivery message
What prevents cold food and couriers coming back.
Full address before the griddle
Number and landmark. A sandwich ready with half an address goes cold on the counter.
Fee and time before closing
The customer decides knowing what they pay and how long they wait. A surprise at the door turns into a complaint.
A problem? Two options
Send again or refund, swap or remove, wait or pick up. The customer chooses.
See how it looks in your industry
Each industry gets different questions on WhatsApp. Pick yours to see how CertuAI's AI serves that kind of customer.
How to organize delivery orders on WhatsApp Business
The names are the ones in the WhatsApp Business app on Android.
Put the menu in a link
In Tools, Catalog, add your sandwiches with photo and price, or use the link of a menu you already have.
Turn on the greeting with the menu
In Greeting message, paste the greeting with the link, the time the kitchen closes and what to send to order.
Save the order replies
In Quick replies, save fee by neighborhood, change and missing item, with shortcuts like /fee, /change and /missing.
Mark where each order stands
Create labels like Being prepared and Out for delivery, and change the conversation's label at each step.
A snack order is fast and full of detail
In snack delivery, the customer decides in two minutes and wants to eat in forty. Every question you ask afterward, like “what's the house number?” or “change for how much?”, is time with the griddle idle. That is why the greeting asks for everything at once.
The app's greeting handles the first message. The rest changes with every order: the neighborhood, the fee, the item that ran out. That takes someone, or something, that reads the conversation while the kitchen works.
The templates for order received, order on the way, delay and booking are in the automatic message for restaurants and pizzerias. What an AI agent does in this industry is in AI agent on WhatsApp for snack bars and in AI for delivery businesses. For an order that went wrong, see the apology message for customers. The general list is in automatic messages for customers.
When not to use a ready-made message at a snack bar
Four cases where canned text makes things worse.
- Allergy or dietary restriction: never reply with a canned phrase. Confirm with the kitchen, item by item, before saying it's fine.
- Complaint about the food: a cold or undercooked sandwich calls for a person, with the name and the fix for that order.
- Greeting with a fixed time: "delivery in 30 minutes" in the greeting becomes a lie on Friday night. The time goes in the reply, with that day's number.
- Promotion to people who never ordered: a list of numbers of non-customers goes against WhatsApp's rules and can get the number banned.
Order closed with nobody on the team: CertuAI's data
There is no CertuAI number just for snack bars yet. The closest data is from another delivery on WhatsApp, gas and water: at 2 distributors that answer with CertuAI's AI, 53% of the orders the agent confirmed closed with nobody on the team writing in the conversation, 304 of 574, from September 18 to 30, 2026.
The count is about the orders the agent confirmed, not all orders. A gas order is simpler than a snack order, with fewer items and no add-ons. And across businesses in all industries, 12.7% of customer messages arrived at night on a weekday, the delivery hour.
| What was measured | Result |
|---|---|
| Gas and water orders the agent confirmed | 574 |
| Of those, closed with nobody on the team writing in the conversation | 304 (53%) |
| Distributors in the account | 2 |
| Period | 18 a 30/09/2026 |
Swipe the table sideways to see all the columns.
Source: CertuAI's customer conversation data, 2 gas and water distributors, orders the agent confirmed from September 18 to 30, 2026, counting each customer's last order in the period. The count is about the orders the agent confirmed, not all of the distributors' orders.
Frequently asked questions
What is the best automatic message for a snack bar?
The one that takes the menu and asks for the whole order: "The menu is here: [link]. The kitchen takes orders until [11 pm]. Send me the items, the address and the payment method."
How do you take delivery orders on WhatsApp?
Send the menu as a link, confirm the neighborhood and the fee, write down the items, full address and payment, and send back a summary with the total before it goes to the kitchen.
How do you give the delivery fee on WhatsApp?
Ask for the neighborhood and reply with that day's fee and time in the same message. Save the fees by neighborhood in Quick replies so you don't type them every time.
What should you reply when the customer is outside the delivery area?
Say you don't deliver to that neighborhood and offer pickup at the counter, with the time the order will be ready.
What should you do when a delivery order arrives wrong?
Apologize and offer two options in the same message: send the right item with no fee or refund the amount. Let the customer choose.
Does the WhatsApp automatic message take the delivery order?
No. The app's greeting sends the same text to everyone. Writing down each customer's items, address and change depends on a person or an AI agent reading the conversation.
Where to go next?
With the griddle full, the AI takes the order
On CertuAI, the AI agent sends the menu, answers whether you deliver to the neighborhood, writes down the items, the address and the payment method, and hands you the finished order, in the house tone and at any hour. Customers who complain about an order are told a person will reply.
From US$ 75 per month.
Create my agentOi! Aqui é a [lanchonete]. O cardápio está aqui: [link]. A cozinha aceita pedido até as [23h]. Me manda os itens, o endereço e a forma de pagamento.now ✓✓
This is the first message on this page, sent by the AI in your tone, with nobody at the counter.
In short
What should go in the automatic message of a snack bar with delivery? The automatic message of a snack bar with delivery needs the menu link, the delivery area and fee, and what the customer sends to order: the items, the full address and the payment method, with the change amount if paying in cash. Also say until what time the kitchen takes orders.
About CertuAI: CertuAI is the AI that answers a small business's WhatsApp, Instagram and Messenger 24/7, with a built-in CRM, and is a Tech Provider on Meta's WhatsApp Business Platform. Paid plans start at US$ 75 a month, with no lock-in. Create my agent