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WhatsApp chatbot for ENT doctors in Brazil, with the CRM included
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Updated on September 19, 2026 · Written by Bernardo Villela, CEO of CertuAI · Florianópolis (SC)
Audiometry, nasofibroscopy and allergy testing change the appointment length and the prep. The agent explains each one, books at the right time and answers questions about surgery.
Before you start, see the AI agent demos and the CRM with clinic examples.
What is the best WhatsApp chatbot for ENT doctors in Brazil?
The best WhatsApp chatbot for ENT doctors in Brazil is the one that answers on the number the clinic already uses, with business rules written by you. The AI agent on WhatsApp for ENT doctors is CertuAI's automatic assistant. It books the appointment and the test in the same visit while respecting the audiometry booth's time block, sends nasofibroscopy prep, explains how the practice evaluates tonsil, adenoid and septum surgery and gives private-pay prices.
Summary in 7 facts
- The agent explains each one, books at the right time and answers questions about surgery.
- Before you start, see the AI agent demos and the CRM with clinic examples.
- The best WhatsApp chatbot for ENT doctors in Brazil is the one that answers on the number the clinic already uses, with business rules written by you.
- With Feegow connected, the AI rereads the free times for that procedure before closing and only writes "booked" after Feegow returns the record.
- It doesn't decide, and only some of these reports get an automatic reply.
- Bleeding that won't stop is on the short urgency list that CertuAI applies on its own on healthcare accounts, and the person immediately gets the instruction to call 192 (Brazil's emergency medical line) or go to the emergency room.
- CertuAI measured when patients write on WhatsApp across 17 clinics and practices that use CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8 a.m. to 6 p.m., almost 3 in every 10.
By the numbers
| Number | What it means |
|---|---|
| 28,2% | CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8am to 6pm, almost 3 in… |
| 19,259 messages | Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. |
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
Appointment and test on the same day: who makes sure the room is free?
The clinic's system, not the conversation. With Feegow connected, the AI rereads the free times for that procedure before closing and only writes "booked" after Feegow returns the record. If the front desk took the time between the offer and the "works for me", the reply is swapped out before it goes out.
On CertuAI's calendar, without an integration, booking follows the clinic's hours, and the AI does not choose a provider or a room. In a clinic with an audiometry booth and a separate exam room, the safe path is to let the AI flag the request and the front desk confirm. That is a one-click choice, and many clinics start this way.
Blocked ear, bleeding and foreign body: does the AI decide?
It doesn't decide, and only some of these reports get an automatic reply. Bleeding that won't stop is on the short urgency list that CertuAI applies on its own on healthcare accounts, and the person immediately gets the instruction to call 192 (Brazil's emergency medical line) or go to the emergency room. A blocked ear and a foreign body are not on that list.
For those, write the rule: which words take the conversation out of automatic mode, who is notified and what the person hears while they wait. Without a written rule, the AI treats the report as an ordinary question, says it does not assess symptoms there and offers the next free slot, which may be too late for someone who is in discomfort right now.
What does the AI do with each ENT message?
| Patient message | What the AI does |
|---|---|
| "Do you do audiometry on the same day?" | With Feegow, checks the procedure's time; without it, flags the request for the front desk |
| "Do I need to fast for the nasofibroscopy?" | Answers with the prep you wrote |
| "My son keeps getting tonsillitis. Is it a surgery case?" | Doesn't assess; explains how the evaluation works |
| "I have a nosebleed that won't stop" | Tells them to call 192 (Brazil's emergency medical line) or go to the emergency room |
| "My ear got blocked. Can you see me today?" | Follows your fit-in rule and calls the team |
| "Do I stop my antihistamine before the test?" | Repeats the stop-taking timeframe you entered |
What CertuAI measured on clinic and practice WhatsApp
CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8 a.m. to 6 p.m., almost 3 in 10. If the front desk works those hours, that's the part that waits until someone comes back.
| What was measured | Result |
|---|---|
| Patient messages that arrived outside Monday to Friday, 8am to 6pm | 28,2% |
| Messages that arrived on the weekend | 11,2% |
| Messages that arrived at night on a weekday, 6pm to midnight | 11,7% |
| Conversations that started outside Monday to Friday, 8am to 6pm | 29,9% |
Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. Business hours are Monday to Friday, 8am to 6pm, in each clinic's time zone. Test accounts, test contacts and imported history are excluded.
What changes in the clinic with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. Here are four everyday situations at the clinic before and after the CertuAI agent.
TodayPatient books the appointment and finds out on the day that the audiometry was at a different time
With CertuAIThe agent books the appointment and the test together, in the right block
TodayNasofibroscopy rescheduled because nobody explained the prep
With CertuAIThe prep instructions go out in writing with the appointment confirmation
TodayParent with a question about their child's adenoids gets different answers on every call
With CertuAIThe agent always explains in your words and schedules the evaluation
TodayThe post-surgery return visit only happens if the patient remembers
With CertuAIThe return visit is booked in the conversation and the reminder arrives before the day
What does a conversation handled by the AI look like?
Example conversation
Clinic AI agent
Customer: How much is an appointment with audiometry on the same day?
AI agent: An appointment with audiometry is your price. I only offer the time the system shows as free in the booth.
Customer: Do you do nasofibroscopy on the same day as the appointment? Do I need to fast?
AI agent: The nasofibroscopy prep goes out with the confirmation: what you entered.
Is an AI agent or manual customer service better for ENT doctors?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. Done manually, someone at the clinic has to stop what they are doing; with the CertuAI agent the reply goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Test on the same day as the appointment | The front desk has to cross-check two calendars by phone | The agent books the appointment and the test in the right time block |
| Nasofibroscopy prep | Explained by phone and forgotten by the day | Sent in writing with the confirmation |
| Parent's question about tonsil surgery | Explained from scratch in every conversation | Explained your way, with the evaluation already booked |
| Patient with a blocked ear wanting a fit-in | Lands in the same queue as people who only want a price | Separated by the signals you defined and sent to your team |
| Post-surgery return visit | Depends on the patient remembering to call | Booked in the conversation, with a reminder 24 hours and 1 hour before |
What does the WhatsApp agent do for ENT doctors?
It handles the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers patients your way, with your rules.
Appointment and test in the same visit
Audiometry and tympanometry depend on the booth, and nasofibroscopy depends on the equipment. With Feegow, the agent only offers the time that the system itself shows as free for that procedure.
Nasofibroscopy prep
Fasting, decongestant use and what to do if the patient is very congested on the day, written by you and sent with the confirmation.
Family conversation about tonsils and adenoids
The agent explains how the evaluation works and which tests usually come first, without saying whether the case is surgical or not.
Allergy testing and snoring workup
Each one has its own prep and duration, including how long before the test to stop taking antihistamines, as you wrote it.
Foreign body and bleeding outside automatic mode
These reports stop the flow immediately and alert your team, using the path you defined for after hours.
What questions do patients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday messages at the clinic no longer depend on you having your phone in hand.
How does the agent start answering at the clinic?
In three steps, on the same day. No installation, no code and no changing the number patients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for ENT doctors?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentWhat needs to be ready before turning the agent on at the clinic?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- Time blocks by resource: audiometry booth, nasofibroscopy room and exam room, with the real duration of each
- The prep for each test, including fasting for nasofibroscopy and how long before the test to stop taking antihistamines
- The private-pay price list for appointments, audiometry, tympanometry, nasofibroscopy and in-office procedures
- How your evaluation of tonsils, adenoids and septum works, and which tests usually come first
- From what age you see children and who can accompany them during the exam
- The list of reports that stop automatic mode right away, with the after-hours path
Whether the agent can fit in a test on the same day as the appointment or whether every test is booked only after the evaluation.
The most common mistake: Setting up audiometry only on the doctor's calendar, forgetting that the booth is a separate resource. The agent fills the block thinking it is free, and the whole morning runs late with the doctor available. Read how to fix this.
Frequently asked questions from ENT doctors
Does the agent say whether the case is surgical?
No. It explains how the evaluation happens and which tests usually come first. The indication for tonsil, adenoid or septum surgery is yours, with the exam in hand.
Can it really book an appointment and a test together?
With Feegow, yes: it rereads the free times for that procedure before closing and only says booked after Feegow confirms. On CertuAI's calendar, it books in the clinic's hours, so clinics with separate booths and rooms usually let the front desk confirm.
Does it give advice about ear or throat symptoms?
No. A blocked ear, bleeding and a foreign body leave automatic mode immediately and go to your team, who decide on the fit-in.
Does it remind patients to stop antihistamines before the test?
Yes, if you write the timeframe. It sends that instruction when booking and repeats it before the day, because a test done while on antihistamines usually has to be redone.
Other clinic questions CertuAI has answered
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Books the appointment and the test in the same visit without double-booking the audiometry booth, sends nasofibroscopy prep and logs the post-surgery return visit in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent