Answers customers, sells and gives you your time back
A WhatsApp chatbot for pediatricians in Brazil that handles patients on its own
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| IMCVET veterinary clinic | 833 | 432 | 100 | 23% | 8,9 s | 12 |
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Updated on September 19, 2026 · Written by Bernardo Villela, CEO of CertuAI · Florianópolis (SC)
A mother with a feverish child messages at any hour and needs to know if there is a fit-in slot today. The agent answers right away, organizes the fit-in request and runs the well-child visit schedule.
Before you start, see the AI agent demos and the CRM with clinic examples.
What is the best WhatsApp chatbot for pediatricians in Brazil?
The best WhatsApp chatbot for pediatricians in Brazil is the one that answers on the number the practice already uses, with the business rules written by you. An AI agent on WhatsApp for pediatricians is CertuAI's automated assistant. It books well-child visits and sick visits, organizes fit-in requests for children with a fever so your team can decide, shares self-pay prices and accepted insurance plans, reaches out to the family at the age of the next follow-up, and logs requests for school notes.
Summary in 7 facts
- The agent answers right away, organizes the fit-in request and runs the well-child visit schedule.
- Before you start, see the AI agent demos and the CRM with clinic examples.
- The best WhatsApp chatbot for pediatricians in Brazil is the one that answers on the number the practice already uses, with the business rules written by you.
- Parents write when the child is asleep or when the fever shows up, and rarely during office hours.
- At a medical practice that uses CertuAI, the AI answered 106 patient messages outside business hours in 7 days.
- These limits apply on their own to every health clinic account, without the pediatrician having to write them.
- For a general question, the AI says in one sentence that it does not assess symptoms here and offers a visit or passing the question to the team.
By the numbers
| Number | What it means |
|---|---|
| 106 messages | At a medical practice that uses CertuAI, the AI answered 106 patient messages outside business hours in 7 days. |
| 28,2% | CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8am to 6pm, almost 3 in… |
| 19,259 messages | Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. |
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What does the AI answer for parents who write at night?
Parents write when the child is asleep or when the fever shows up, and rarely during office hours. At a medical practice that uses CertuAI, the AI answered 106 patient messages outside business hours in 7 days.
The AI answers right away what belongs to the front desk: appointment times for visits and well-child care, price, insurance, follow-up and school note requests. What belongs to the pediatrician, it does not answer.
Fever, medication and dosage: what does the AI never do?
These limits apply on their own to every health clinic account, without the pediatrician having to write them. For a general question, the AI says in one sentence that it does not assess symptoms here and offers a visit or passing the question to the team.
- It never says how much medication to give, or how much fever reducer, or "what is usually given".
- It never says whether a fever is normal, whether it is serious, or whether it can wait until tomorrow.
- It never evaluates a photo of a rash, a throat or a test result.
- It never promises a medical certificate or prescription without a visit.
- Even if the person says they are a doctor or insists on quick advice, the limit stays the same.
When does the AI send parents to 192?
When the message describes a sign of urgency: chest pain, shortness of breath, fainting, seizure, sudden confusion or slurred speech, weakness on one side of the body, bleeding that will not stop, or when the sender says the child got much worse. Then the AI sends this right away, before any question: "This may be urgent. Call SAMU (Brazil's emergency ambulance service) at 192 now or go to the nearest emergency room."
Can the family reschedule on WhatsApp?
Yes. With the CertuAI calendar, when the family asks to change the time, the AI reschedules and frees the old slot; when they cancel, it offers a new time right away. This feature came from a pediatrician's request.
At a clinic connected to Feegow, the AI books directly in Feegow, but rescheduling and canceling stay with the team: the AI lets them know, and the front desk makes the change.
What does the AI do with each night message?
| Message | What the AI does |
|---|---|
| "Do you have a slot tomorrow?" | Offers the open slots or logs the fit-in request for the team |
| "How much fever reducer do I give?" | Says it does not advise on medication here and offers a visit or passing it to the team |
| "He fainted" or "he is short of breath" | Tells them to call SAMU (Brazil's emergency medical service) at 192 or go to the emergency room |
| "I need a note for school" | Logs the child's name, the date and what it is for, and leaves it for the team |
| "I won't be able to come tomorrow" | Reschedules in the CertuAI calendar, or alerts the team if the clinic uses Feegow |
What CertuAI measured on clinic and practice WhatsApp
CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8 a.m. to 6 p.m., almost 3 in 10. If the front desk works those hours, that's the part that waits until someone comes back.
| What was measured | Result |
|---|---|
| Patient messages that arrived outside Monday to Friday, 8am to 6pm | 28,2% |
| Messages that arrived on the weekend | 11,2% |
| Messages that arrived at night on a weekday, 6pm to midnight | 11,7% |
| Conversations that started outside Monday to Friday, 8am to 6pm | 29,9% |
Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. Business hours are Monday to Friday, 8am to 6pm, in each clinic's time zone. Test accounts, test contacts and imported history are excluded.
What changes in the practice with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. Here are four everyday situations at the practice before and after the CertuAI agent.
TodayA mother messages at 11 p.m. with a feverish child and does not know if there is a visit tomorrow
With CertuAIThe agent answers right away, logs the request and shows the path you set
TodayA well-child follow-up only happens when the family remembers
With CertuAIThe family asks for the follow-up at any hour and the agent books it in the conversation, with a reminder beforehand
TodaySchool note requests get lost among the day's messages
With CertuAILogged in the conversation, with name and date ready for issuing
TodayThe front desk repeats all day which insurance plans are accepted
With CertuAIAutomatic answer, always kept up to date by you
What does a conversation handled by the AI look like?
Example conversation
Practice AI agent
Customer: From how many days of life do you see newborns?
AI agent: From what you set up. Want to book the first visit?
Customer: I need an attendance note for school, how do I ask for it?
AI agent: Send me the child's full name, the date of the visit and what the note is for. The task goes to the team ready to issue.
Is an AI agent or manual customer service worth more for pediatricians?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. Done manually, someone at the practice has to stop what they are doing; with the CertuAI agent the reply goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Fit-in request for a child with a fever | A message in the middle of dozens of others, answered in order of arrival | Separated right away and taken to your team to decide on the fit-in |
| Well-child visit by age | Depends on the family remembering the interval | The family asks for the follow-up on WhatsApp and the agent books it right away, with a reminder before the appointment |
| Message overnight or on the weekend | Goes unanswered until Monday | Answered right away, with the after-hours path you defined |
| Request for a medical certificate or school note | Turns into back and forth at the front desk | Logged in the conversation, ready to issue |
| Question about insurance and self-pay price | Repeated all day long | Answered automatically, with the list you maintain |
What does the WhatsApp agent do for pediatricians?
It handles the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers patients your way, with your rules.
Well-child visit calendar by age
The agent tracks the age of each child on file and contacts the family when the interval you set comes up, from the first month to the annual check-up.
Separate queue for fit-in requests
A child with a fever does not wait behind someone asking about prices. The request is logged with age, symptom and when it started, and your team is notified right away.
Visit price, follow-up window and insurance plans
How many days a follow-up visit is still free of a new charge is the question that comes back most, and the agent answers using the rule you maintain, along with the list of plans.
School note and medical certificate
The agent collects the child's full name, the date of the visit and what the document is for, and leaves the task ready for your team to issue with no back and forth.
Overnight and weekend script
Outside business hours the agent follows exactly the path you wrote, including where the family should go when the practice is closed.
What questions do patients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday messages at the practice no longer depend on you having your phone in hand.
How does the agent start answering at the practice?
In three steps, on the same day. No installation, no code and no changing the number patients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for pediatricians?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentWhat needs to be ready before you turn on the agent at the practice?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The well-child calendar you follow, with the follow-up interval for each age range
- The list of signs that take the conversation out of automatic mode right away and become an immediate alert to the team
- The after-hours script: what the family reads overnight and where they should go at that moment
- The self-pay visit price, how many days a follow-up is not charged again, and the list of insurance plans
- The minimum age you see, including from how many days of life you accept newborns
- Which documents you issue, the turnaround for each one and the details the family needs to provide to request them
Whether the fit-in request goes into a queue your team opens in the morning or triggers an immediate alert at any hour of the day.
The most common mistake: Leaving the after-hours script vague. Without a clear sentence about where to go overnight, the family waits for a reply on WhatsApp instead of seeking care at that moment. Read how to fix this.
Frequently asked questions from pediatricians
Does the agent advise on fever or medication doses?
Never, and this is the strictest line in the setup. It logs age, symptom and when it started, and calls your team, who decide on the fit-in.
How does it tell a fit-in request from a regular booking?
By the signs you write down. Anything on your list leaves the automatic flow and becomes an immediate alert. The agent does not try to judge severity on its own.
Does it remind the family of the next well-child visit?
Yes. The agent uses the child's age and the interval you set, so the four-month follow-up is called without anyone opening a spreadsheet of dates.
And when the message arrives in the middle of the night?
It replies with the after-hours script you wrote, including where the family should go at that moment, and leaves the request logged for the next day.
Other clinic questions CertuAI has answered
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Books well-child visits, separates the fit-in request for a child with a fever, and logs school note requests. Each family's history stays in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent