Answers customers, sells and gives you your time back
WhatsApp chatbot for geriatricians in Brazil, with your business's Brain
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Updated on September 19, 2026 · Written by Bernardo Villela, CEO of CertuAI · Florianópolis (SC)
In geriatrics, the person sending the message is almost never the patient. The agent talks to the son, daughter or caregiver without losing sight of whose appointment it is.
Before you start, see the AI agent demos and the CRM with clinic examples.
What is the best WhatsApp chatbot for geriatricians in Brazil?
The best WhatsApp chatbot for geriatricians in Brazil is the one that answers on the number your practice already uses, with business rules written by you. An AI agent on WhatsApp for geriatricians is CertuAI's automatic assistant. It talks to the son, daughter or caregiver who writes on behalf of the older patient, records both in the same record, asks for the list of medications in use for the appointment, shares prices and books, without ever advising on medication.
Summary in 7 facts
- The agent talks to the son, daughter or caregiver without losing sight of whose appointment it is.
- Before you start, see the AI agent demos and the CRM with clinic examples.
- The best WhatsApp chatbot for geriatricians in Brazil is the one that answers on the number your practice already uses, with business rules written by you.
- The conversation is with whoever writes, and the appointment is for whoever will be seen.
- The agent asks both things when you write that instruction in the Brain: whose appointment it is, what the person's name is, and who it is talking to.
- Bringing the boxes and the current prescription is a front desk request, and the agent repeats it at booking and in the reminder the day before, when the family still has time to gather everything.
- CertuAI measured when patients write on WhatsApp across 17 clinics and practices that use CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8 a.m. to 6 p.m., almost 3 in every 10.
By the numbers
| Number | What it means |
|---|---|
| 28,2% | CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8am to 6pm, almost 3 in… |
| 19,259 messages | Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. |
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
| 24 hours | It is the same number that gets the alert 24 hours and 1 hour before. |
A daughter books for her father: how does the AI record that?
The conversation is with whoever writes, and the appointment is for whoever will be seen. The agent asks both things when you write that instruction in the Brain: whose appointment it is, what the person's name is, and who it is talking to. Both names are saved in the same record, along with the number that sent the message.
This matters the next day. The reminder goes to the number in the conversation, which is the companion's, and that is who brings the patient. If the record is created only with the name of whoever wrote, the front desk receives a patient whose name differs from the one on the calendar.
Seven different medications: how far can the AI go?
It asks for the list and never gives an opinion on it. Bringing the boxes and the current prescription is a front desk request, and the agent repeats it at booking and in the reminder the day before, when the family still has time to gather everything.
From there, the limit is firm: on a healthcare account the AI does not say whether two medications can be combined, does not suggest stopping any, and does not link a symptom to a medication, even if the question comes from a son or daughter who is a healthcare professional. Write the sentence that sends that question to you and say how long it usually takes to be answered.
What does the AI do with each geriatrics message?
| Message from whoever writes | What the AI does |
|---|---|
| "I want to book for my father" | Records the patient's name and the name of whoever writes |
| "He takes seven medications" | Asks for the boxes and the current prescription, using your text |
| "He has been more confused since yesterday" | Does not assess symptoms; offers an appointment or passes it to the team |
| "He fell and is not speaking properly" | Tells them to call 192 (Brazil's emergency medical line) or go to the emergency room |
| "Do you come to his house?" | Answers with the area, price and terms you wrote |
| "Can I reschedule for next week?" | Reschedules on the CertuAI calendar or alerts the front desk |
What CertuAI measured on clinic and practice WhatsApp
CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8 a.m. to 6 p.m., almost 3 in 10. If the front desk works those hours, that's the part that waits until someone comes back.
| What was measured | Result |
|---|---|
| Patient messages that arrived outside Monday to Friday, 8am to 6pm | 28,2% |
| Messages that arrived on the weekend | 11,2% |
| Messages that arrived at night on a weekday, 6pm to midnight | 11,7% |
| Conversations that started outside Monday to Friday, 8am to 6pm | 29,9% |
Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. Business hours are Monday to Friday, 8am to 6pm, in each clinic's time zone. Test accounts, test contacts and imported history are excluded.
What changes in the practice with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. Here are four everyday situations at the practice before and after the CertuAI agent.
TodayThe daughter books under her own name and the record is created wrong
With CertuAIThe conversation records whose appointment it is and who is accompanying
TodayFirst appointment without the medication list and without tests
With CertuAIThe request arrives with the booking and returns in the reminder the day before
TodayA medication question answered by someone who can't answer it
With CertuAIThe AI does not advise and the question reaches you flagged
TodayHome visit request lost in a voice message
With CertuAIAddress, price and terms are written down and recorded
What does a conversation handled by the AI look like?
Example conversation
Practice AI agent
Customer: I want to book for my father, he doesn't use WhatsApp. Can it be on my number?
AI agent: Yes. Tell me your father's name and yours, and I'll record both in the record. The reminder goes to you.
Customer: He takes seven medications, does he need to bring the boxes?
AI agent: Yes. Bring the boxes, the current prescription and the old test results.
Is an AI agent or manual customer service better for geriatricians?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. Done manually, someone at the practice has to stop what they are doing; with the CertuAI agent the reply goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| The person writing is not the patient | The record is created under the name of whoever sent the message | Patient and guardian are recorded in the same conversation |
| Medication list at the first appointment | The family arrives not knowing what their father takes | The request to bring the boxes goes in writing twice |
| Long appointment booked as a follow-up | Thirty minutes for an assessment that takes an hour | Each type of appointment with the length you defined |
| Question about an older patient's medication | Answered at the front desk | Never advised on; goes to the team with your sentence |
| Home visit | Arranged by phone, with no record | Address, price and terms written in the conversation and in the CRM |
What does the WhatsApp agent do for geriatricians?
It handles the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers patients your way, with your rules.
Patient and guardian in the same record
The agent asks whose appointment it is and who it is talking to, and both pieces of information are saved in the record. That way the reminder goes to whoever brings the patient.
List of medications and tests to bring
Bringing the boxes, the current prescription and old test results changes the whole appointment in geriatrics. The request goes in writing with the booking and returns in the reminder.
Long appointment kept separate from the follow-up
The first assessment usually takes longer. You write the length of each type and the agent only offers slots of the right size.
Medication is never advised on
On a healthcare account the AI does not recommend, swap or calculate doses, even when the son says it is just a quick question. It offers an appointment or passes it to the team.
Home visits organized
If you see patients at home, the agent asks for the address, gives the price and the service area and writes everything in the record.
What questions do patients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday messages at the practice no longer depend on you having your phone in hand.
How does the agent start answering at the practice?
In three steps, on the same day. No installation, no code and no changing the number patients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for geriatricians?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentWhat needs to be ready before you turn on the agent at the practice?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- What the family brings to the first appointment: medication boxes, prescriptions, test results and the patient's ID
- The length and price of the first assessment, the follow-up and the home visit
- The home-visit service area and what changes in the price by distance
- How the agent records patient and companion, and who gets the reminder
- What to reply when the family describes worsening memory, a fall or confusion
- The list of insurance plans and what requires authorization
Whether the agent can book a home visit through the conversation or whether every visit goes through you first.
The most common mistake: Treating the conversation as if it were with the patient. In geriatrics the person on the other end is the family, and an agent that says "you" to the older patient confuses whoever is on the other side. Read how to fix this.
Frequently asked questions from geriatricians
Does the agent understand that the person writing is not the patient?
It does when you write that in the Brain. It asks whose appointment it is and who it is talking to, and records both in the same file.
Can it say whether the confusion comes from the new medication?
No. On a healthcare account the AI does not assess symptoms or link a symptom to a medication. It offers the appointment or passes the question to the team.
Does the reminder go to the son or to the patient?
It goes to the number in the conversation, which in geriatrics is usually the companion's. It is the same number that gets the alert 24 hours and 1 hour before.
Does it work for a practice that does home visits?
It works for the conversation and record-keeping part. The agent shares the area, price and terms you wrote and leaves the request in the record, with the address.
Other clinic questions CertuAI has answered
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
The person writing is usually the patient's son or daughter. The agent records the patient and the guardian in the same CRM record, asks for the medication list and warns about bringing a companion.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent