Answers customers, sells and gives you your time back
WhatsApp chatbot for breast specialists in Brazil, with CRM included
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Updated on September 19, 2026 · Written by Bernardo Villela, CEO of CertuAI · Florianópolis (SC)
Someone who writes "I found a lump" is afraid and wants a quick appointment. The agent replies instantly, with your fit-in rule, and assesses nothing.
Before you start, see the AI agent demos and the CRM with clinic examples.
What is the best WhatsApp chatbot for breast specialists in Brazil?
The best WhatsApp chatbot for breast specialists in Brazil is the one that answers on the number your practice already uses, with business rules written by you. An AI agent on WhatsApp for breast specialists is CertuAI's automatic assistant. It answers about prices and insurance plans, explains prep for the mammogram and ultrasound, applies the fit-in rule the practice wrote for anyone who reports a lump and never interprets reports or talks about risk.
Summary in 7 facts
- The agent replies instantly, with your fit-in rule, and assesses nothing.
- Before you start, see the AI agent demos and the CRM with clinic examples.
- The best WhatsApp chatbot for breast specialists in Brazil is the one that answers on the number your practice already uses, with business rules written by you.
- It answers what you wrote, not an opinion.
- The AI does not assess what the patient describes, does not say whether it is likely to be nothing and does not talk about risk.
- The image arrives, is saved in the conversation and appears in the dashboard for the team.
- The AI does not describe what is in it, does not classify findings and does not say whether it is normal.
By the numbers
| Number | What it means |
|---|---|
| 106 messages | At a medical practice that uses CertuAI, the AI answered 106 patient messages outside business hours in 7 days. |
| 28,2% | CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8am to 6pm, almost 3 in… |
| 19,259 messages | Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. |
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
"I found a lump": how does the AI respond at midnight?
It answers what you wrote, not an opinion. The AI does not assess what the patient describes, does not say whether it is likely to be nothing and does not talk about risk. What it does is apply the practice's fit-in rule: if there is a slot reserved for a first assessment, it offers it; if the fit-in depends on you, it alerts the team and tells the patient how soon someone will reply.
The practical difference is in the time of the message. This kind of question arrives a lot at night and on weekends, and a reply written instantly is what holds the patient until the appointment. At a medical practice that uses CertuAI, the AI answered 106 patient messages outside business hours in 7 days.
Photo of a report on WhatsApp: does the AI read it?
The image arrives, is saved in the conversation and appears in the dashboard for the team. The AI does not describe what is in it, does not classify findings and does not say whether it is normal. This limit applies on its own on a healthcare account and sits above any instruction written by the practice.
Write the sentence the patient receives at that moment and what comes next: whether the report is reviewed in the appointment, whether there is a shorter follow-up for reading a test and how much it costs. A refusal with no next step is what makes a person look for another practice in the same minute.
What does the AI do with each breast care message?
| Message from the patient | What the AI does |
|---|---|
| "I found a lump" | Applies your fit-in rule and offers a time or calls the team |
| "Here's the ultrasound report" | Saves the image and says that tests are not assessed here |
| "Can I use deodorant that day?" | Repeats the prep you wrote |
| "Do I need to bring my old tests?" | Answers how many years back you ask for |
| "Do I need a doctor's order?" | Answers with your order and insurance rule |
| "I have bleeding that won't stop" | Tells them to call 192 (Brazil's emergency medical line) or go to the emergency room |
What CertuAI measured on clinic and practice WhatsApp
CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8 a.m. to 6 p.m., almost 3 in 10. If the front desk works those hours, that's the part that waits until someone comes back.
| What was measured | Result |
|---|---|
| Patient messages that arrived outside Monday to Friday, 8am to 6pm | 28,2% |
| Messages that arrived on the weekend | 11,2% |
| Messages that arrived at night on a weekday, 6pm to midnight | 11,7% |
| Conversations that started outside Monday to Friday, 8am to 6pm | 29,9% |
Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. Business hours are Monday to Friday, 8am to 6pm, in each clinic's time zone. Test accounts, test contacts and imported history are excluded.
What changes in the practice with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. Here are four everyday situations at the practice before and after the CertuAI agent.
TodayMessage about a lump waiting twelve hours for a reply
With CertuAIInstant reply, with the fit-in rule you wrote
TodayReport sent by photo and answered any which way
With CertuAIThe AI does not assess, saves the image and offers an appointment
TodayPatient without old tests at the comparison appointment
With CertuAIThe request to bring previous tests arrives in writing
TodayCampaign month with the front desk swamped
With CertuAIThe AI answers the repeated questions and the front desk looks after the waiting room
What does a conversation handled by the AI look like?
Example conversation
Practice AI agent
Customer: For the mammogram, can I use deodorant that day?
AI agent: Per the practice's prep, no cream or deodorant that day. Come in a two-piece outfit, with ID and doctor's order.
Customer: Do I need to bring my old tests?
AI agent: Yes. Comparing with previous tests is half the work of the appointment.
Is an AI agent or manual customer service better for breast specialists?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. Done manually, someone at the practice has to stop what they are doing; with the CertuAI agent the reply goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| "I found a lump" arriving at night | Read the next day, when the patient has already looked for another practice | Answered instantly, with your fit-in rule |
| Test report sent by photo | Someone risks saying everything is fine | The AI does not interpret; it saves the image and offers the appointment |
| Mammogram prep | Explained by phone and forgotten | Goes in writing with the booking and returns in the reminder |
| October volume | The front desk can't keep up and the message queue grows | The AI answers price, insurance and times with no queue |
| Old tests to compare | The patient arrives without the previous tests | The request to bring the tests is written twice |
What does the WhatsApp agent do for breast specialists?
It handles the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers patients your way, with your rules.
Fit-in rule for anyone who reports a lump
You write what the practice does in this case, and the agent applies the same rule every time, including outside business hours, without assessing the report.
Mammogram and ultrasound prep
No cream or deodorant that day, a two-piece outfit, ID and doctor's order. The text is yours, and it returns in the reminder the day before.
Old tests for comparison
The agent asks for previous tests at booking, because comparison is half the work of the appointment.
Reports and images are never interpreted
A photo of a report comes into the conversation and is saved for the team. The AI does not say whether it is normal, whether it is serious or whether it can wait.
Price, insurance and doctor's order
Answers the private price, the list of insurance plans and when the test requires a doctor's order, the way you wrote it.
What questions do patients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday messages at the practice no longer depend on you having your phone in hand.
How does the agent start answering at the practice?
In three steps, on the same day. No installation, no code and no changing the number patients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for breast specialists?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentWhat needs to be ready before you turn on the agent at the practice?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The fit-in rule for anyone who reports a lump, pain or discharge, and who decides
- The mammogram and ultrasound prep, written the way you deliver it today
- The request to bring previous tests, and how many years back
- Private prices and the list of insurance plans, with what requires a doctor's order
- The sentence for anyone who sends a report or photo asking for an opinion
- The hours when the AI replies and when the conversation goes to a person
Whether the fit-in for anyone who reports a lump is booked through the conversation or flagged for the front desk to confirm.
The most common mistake: Leaving the fit-in rule implicit. Without it written down, the AI offers the next free slot, which could be three weeks away, to a patient who wrote in fear at midnight. Read how to fix this.
Frequently asked questions from breast specialists
Does the AI say whether the lump is serious?
No. On a healthcare account it does not assess symptoms, does not interpret reports and does not say whether something can wait. It applies your fit-in rule and offers the time slot.
Can it prioritize anyone who reports a lump?
Yes, if you write the rule: what the practice does, which slot is reserved and who decides. The AI repeats the rule without interpreting the report.
Does it reply on weekends?
Yes, at the hours you choose, including only outside business hours if that is what you prefer.
What happens to the report the patient sends?
It is saved in the conversation, in the dashboard, for the team to see. The AI does not describe or comment on the content.
Other clinic questions CertuAI has answered
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Answers mammogram prep, what to bring and your fit-in rule, without interpreting reports or talking about risk. Every conversation is saved in the included CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent