Answers customers, sells and gives you your time back
A WhatsApp chatbot for implant dentists in Brazil that answers on its own
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Updated on September 19, 2026 · Written by Bernardo Villela, CEO of CertuAI · Florianópolis (SC)
An implant is an expensive, slow decision, so the patient asks a lot before booking. The agent explains the stages, says what depends on the evaluation and books the visit with a CT scan.
Before you start, see the AI agent demos and the CRM with clinic examples.
What is the best WhatsApp chatbot for implant dentists in Brazil?
The best WhatsApp chatbot for implant dentists in Brazil is the one that answers on the number the practice already uses, with the business rules written by you. A WhatsApp AI agent for an implant dentist is the CertuAI automatic assistant that explains the implant stages, from the CT scan to the crown, gives the price ranges and the installment plan the practice authorized, books the evaluation with the imaging exam included and reminds patients of the scheduled post-op review, without replacing the clinical exam.
Summary in 7 facts
- The agent explains the stages, says what depends on the evaluation and books the visit with a CT scan.
- Before you start, see the AI agent demos and the CRM with clinic examples.
- The best WhatsApp chatbot for implant dentists in Brazil is the one that answers on the number the practice already uses, with the business rules written by you.
- If the person writes that the bleeding won't stop, the AI immediately sends, before any question: "This may be urgent.
- Call SAMU (Brazil's emergency medical service) at 192 now or go to the nearest emergency room." Bleeding that won't stop is on the automatic urgency list of every health clinic account.
- Gives the range you wrote, by type of case: single, multiple and protocol, with the installment plan you accept.
- In the same message, says the final price comes after the evaluation with a CT scan.
By the numbers
| Number | What it means |
|---|---|
| 1 hour | In CertuAI, every conversation becomes a contact and a deal in the CRM, and automatic follow-up contacts again anyone who stopped replying, within a window you choose between 1 hour and 30 days, with the text you approve. |
| 28,2% | CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8am to 6pm, almost 3 in… |
| 19,259 messages | Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. |
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
"It has been bleeding since the surgery": what does the AI do?
If the person writes that the bleeding won't stop, the AI immediately sends, before any question: “This may be urgent. Call SAMU (Brazil's emergency medical service) at 192 now or go to the nearest emergency room.” Bleeding that won't stop is on the automatic urgency list of every health clinic account.
Swelling, pain or bruising on the third day are something else: the AI doesn't say whether it's normal and doesn't assess photos. It says it can't assess that here and passes it to the team. It's worth writing in the Brain that every post-op message goes straight to a person, with the name of who answers.
How much does an implant cost? Does the AI give the price?
Gives the range you wrote, by type of case: single, multiple and protocol, with the installment plan you accept. In the same message, says the final price comes after the evaluation with a CT scan.
If the patient sends the CT scan or a photo and asks whether it can be done, the AI doesn't interpret it. On a health account, it never assesses exams or images. It books the evaluation and says what to bring.
Quote the patient took home to think about
An implant is an expensive, slow decision. In CertuAI, every conversation becomes a contact and a deal in the CRM, and automatic follow-up contacts again anyone who stopped replying, within a window you choose between 1 hour and 30 days, with the text you approve.
Discounts and installment plans different from what you wrote, the AI doesn't close on its own. If the patient asks for special terms, it passes them to the team.
What does the AI do with each implant message?
| Message | What the AI does |
|---|---|
| "How much does an implant with the crown cost?" | Gives the range you released and says the price is set at the evaluation |
| "I have little bone, can it be done?" | Doesn't assess; books the evaluation with a CT scan |
| "It swelled up on the third day, is that normal?" | Doesn't assess; passes it to the team using your post-op rule |
| "It's bleeding and won't stop" | Tells them to call SAMU (Brazil's emergency medical service) at 192 or go to the emergency room |
| "Can I pay in 18 installments?" | Answers with the installment plan you wrote; exceptions go to the team |
| "I want to reschedule the stitch review" | Reschedules on the CertuAI calendar; with Feegow, alerts the team |
What CertuAI measured on clinic and practice WhatsApp
CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8 a.m. to 6 p.m., almost 3 in 10. If the front desk works those hours, that's the part that waits until someone comes back.
| What was measured | Result |
|---|---|
| Patient messages that arrived outside Monday to Friday, 8am to 6pm | 28,2% |
| Messages that arrived on the weekend | 11,2% |
| Messages that arrived at night on a weekday, 6pm to midnight | 11,7% |
| Conversations that started outside Monday to Friday, 8am to 6pm | 29,9% |
Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. Business hours are Monday to Friday, 8am to 6pm, in each clinic's time zone. Test accounts, test contacts and imported history are excluded.
What changes in the practice with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. Here are four everyday situations at the practice before and after the CertuAI agent.
TodayA patient asks the price of a single implant and disappears without an answer
With CertuAIThe agent answers with the range you set and explains what depends on the evaluation
TodayEvery new conversation starts by explaining graft, healing and crown from scratch
With CertuAIThe agent explains the stages in your words, always the same way
TodayEvaluation booked without the patient knowing they need a CT scan
With CertuAIThe agent already gives the exam and the prep along with the time
TodayApproved quote forgotten in a drawer for months
With CertuAIThe agent picks the conversation back up and offers a time to move forward
What does a conversation handled by the AI look like?
Is an AI agent or manual service better for implant dentists?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. Done manually, someone at the practice has to stop what they are doing; with the CertuAI agent the reply goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Implant price question | Answered in the middle of the workday, or not answered at all | Answered right away, making clear what is only settled after the evaluation |
| Explanation of the stages and the total time | Repeated in full in every new conversation | Explained your way, always the same, without using up your chair time |
| Booking the evaluation with a CT scan | Consultation and exam have to be arranged in two separate conversations | Recorded in a single conversation, with what to bring and the prep |
| Post-op follow-up | Only happens if the patient calls in pain | The booked review gets a reminder; a complaint after surgery goes to the team |
| Quote the patient took home to think about | Sits until they remember to come back | The agent picks the conversation back up and offers a new time |
What does the WhatsApp agent do for implant dentists?
It handles the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers patients your way, with your rules.
Price range by type of case
Single, multiple and full-arch protocol have very different prices. The agent separates the three, gives the installment plan you accept and says the final price is set after the CT scan.
Stages and the waiting time between them
CT scan, implant post placement, osseointegration and crown. The agent tells the sequence your way, especially the wait that scares people who imagined leaving with the finished tooth.
Evaluation booked together with the imaging
Consultation and CT scan in the same visit, with the prep and a reminder to bring an old prosthesis and previous X-rays, so you don't need a second visit just to see the exam.
Stitch review booked
The review is booked on the day of the surgery and gets a reminder. The AI doesn't message on its own asking how the patient is doing and doesn't advise on care: care instructions go in writing, handed over by the dentist.
Picking up a quote that went quiet
An implant is an expensive decision and almost always takes time. The agent reopens the conversation on the schedule you set, and the CRM shows who has been waiting longest.
What questions do patients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday messages at the practice no longer depend on you having your phone in hand.
How does the agent start answering at the practice?
In three steps, on the same day. No installation, no code and no changing the number patients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
The agent answers
It answers right away, schedules, follows up, and records each contact in the included CRM. You take over any conversation whenever you want.
How much does a WhatsApp AI agent cost for implant dentists?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentWhat needs to be ready before you turn on the agent at the practice?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The price range for single, multiple and full-arch protocol implants, and what each range includes: post, abutment, crown and the material used
- Whether the CT scan is done at the practice or ordered elsewhere, how much it costs and whether the cost is included in the treatment
- The accepted installment plan, the down payment and what must be paid before surgery
- The waiting time between placing the post and the crown, written as a range and never as a fixed date
- The stitch review window, so the AI can book and remind, and who on the team receives post-op messages
- What blocks surgery until it is resolved: active cavities, periodontal disease and a condition that requires medical clearance
Whether the agent gives implant price ranges on WhatsApp or whether every price comes only after the CT scan and the evaluation.
The most common mistake: Letting the agent talk about total treatment time as if it were a booked date. Osseointegration has no fixed calendar, and the patient who heard three months asks for the crown on day ninety. Read how to fix this.
Implant dentist FAQ
Does the agent say whether my case is a candidate for an implant?
No. It explains how it works and books. Bone volume, gum health and overall condition only show up on the CT scan and in the clinical exam, which are yours.
Does it close the quote on its own?
It passes the range you set up by type of case and says, in the same message, that the final price comes after the evaluation. It never makes up a number you didn't write.
Does the AI follow up after surgery?
Only the scheduling side: it reminds about the booked review and reschedules. A complaint after surgery, like pain or swelling, goes to the team, and bleeding that won't stop immediately gets the instruction to call SAMU (Brazil's emergency medical service) at 192.
What happens to the patient who took the quote home to think it over?
It becomes an open deal in the included CRM, with a follow-up task on the schedule you set. Instead of vanishing in the inbox, it shows up in a list.
Other clinic questions CertuAI has answered
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Explains the implant stages, gives the price range and books the evaluation with a CT scan. A quote left hanging becomes an open deal in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent