Answers customers, sells and gives you your time back
WhatsApp chatbot for urologists in Brazil, with your business's Brain
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Updated on September 19, 2026 · Written by Bernardo Villela, CEO of CertuAI · Florianópolis (SC)
Many people put off a urology appointment out of embarrassment and prefer to ask in writing. The agent answers with discretion, explains the steps and books without anyone having to call.
Before you start, see the AI agent demos and the CRM with clinic examples.
What is the best WhatsApp chatbot for urologists in Brazil?
The best WhatsApp chatbot for urologists in Brazil is the one that answers on the number the practice already uses, with business rules written by you. The AI agent on WhatsApp for urologists is CertuAI's automatic assistant. It answers questions about appointments, tests and vasectomy in writing and with discretion, explains the requirements your practice follows, sends ultrasound prep instructions, gives private-pay prices and invites the patient back for the follow-up semen analysis.
Summary in 7 facts
- The agent answers with discretion, explains the steps and books without anyone having to call.
- Before you start, see the AI agent demos and the CRM with clinic examples.
- The best WhatsApp chatbot for urologists in Brazil is the one that answers on the number the practice already uses, with business rules written by you.
- Only what your practice wrote, word for word.
- Age, number of children, marital status, consent and the waiting period between evaluation and surgery vary from place to place, and the AI doesn't fill in anything from memory.
- A good share of first messages in urology arrive late at night, after months of putting it off, and disappear at the first sign of embarrassment.
- Write in the Brain the minimum the agent needs to ask in order to book, and the list of what it never asks, so that a person can schedule by saying only that they want an appointment.
By the numbers
| Number | What it means |
|---|---|
| 28,2% | CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8am to 6pm, almost 3 in… |
| 19,259 messages | Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. |
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
| 24 hours | What works here is booking the follow-up during the surgery conversation, because then the appointment reminder goes out 24 hours and 1 hour before. |
Vasectomy requirements: what can the AI say?
Only what your practice wrote, word for word. Age, number of children, marital status, consent and the waiting period between evaluation and surgery vary from place to place, and the AI doesn't fill in anything from memory. If the question goes beyond the text you entered, it says the team will answer that, instead of taking a risk.
What it never does is say whether that patient can have the surgery. On a healthcare account, CertuAI does not assess cases, recommend procedures or promise results, and that limit applies above whatever is written in the practice's instructions. The decision stays with you, with the patient in front of you.
Men who avoid the phone: why does text change the outcome?
A good share of first messages in urology arrive late at night, after months of putting it off, and disappear at the first sign of embarrassment. Write in the Brain the minimum the agent needs to ask in order to book, and the list of what it never asks, so that a person can schedule by saying only that they want an appointment.
The same goes for the reminder text: it shows up on the patient's phone screen, sometimes with someone else nearby. You write that text, so you can remind them of the time without naming the procedure.
Test prep and follow-up: where does the AI really help?
| Patient message | What the AI does |
|---|---|
| "What are the requirements for a vasectomy?" | Repeats your requirements, without filling in what's missing |
| "Can I have one, doctor?" | Doesn't assess the case; offers the evaluation |
| "Do I need to come with a full bladder?" | Answers with the test prep you wrote |
| "When do I get the follow-up test?" | Repeats your timeframe and offers to book the time now |
| "At what age do I get a prostate exam?" | Gives the age from which the practice does screening |
| "I'm in severe pain and can't urinate" | Follows your urgency rule and calls the team |
What CertuAI measured on clinic and practice WhatsApp
CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8 a.m. to 6 p.m., almost 3 in 10. If the front desk works those hours, that's the part that waits until someone comes back.
| What was measured | Result |
|---|---|
| Patient messages that arrived outside Monday to Friday, 8am to 6pm | 28,2% |
| Messages that arrived on the weekend | 11,2% |
| Messages that arrived at night on a weekday, 6pm to midnight | 11,7% |
| Conversations that started outside Monday to Friday, 8am to 6pm | 29,9% |
Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. Business hours are Monday to Friday, 8am to 6pm, in each clinic's time zone. Test accounts, test contacts and imported history are excluded.
What changes in the practice with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. Here are four everyday situations at the practice before and after the CertuAI agent.
TodayPatient puts off the appointment for months because they don't want to discuss it by phone
With CertuAIThey ask in writing, get a discreet answer and book without embarrassment
TodayEvery vasectomy question is explained from scratch, in the middle of the workday
With CertuAIThe agent explains the steps in your words and schedules the evaluation
TodayUltrasound rescheduled because the patient didn't arrive with a full bladder
With CertuAIThe prep instructions go out in writing with the appointment confirmation
TodayPost-vasectomy follow-up forgotten for months
With CertuAIThe follow-up is booked in the same conversation and the reminder goes out before the day
What does a conversation handled by the AI look like?
Example conversation
Practice AI agent
Customer: Do you do vasectomies? What are the requirements and how long until the surgery?
AI agent: The requirements and steps for a vasectomy are what you entered. Want to book the appointment?
Customer: For the ultrasound, do I need to come with a full bladder? How much water?
AI agent: The ultrasound prep goes out in writing before the day: what you entered.
Is an AI agent or manual customer service better for urologists?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. Done manually, someone at the practice has to stop what they are doing; with the CertuAI agent the reply goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Embarrassing first contact | The patient has to discuss the issue by phone with the front desk | Handled in writing, with discretion, at the patient's pace |
| Vasectomy steps and requirements | Explained from scratch in every conversation | Explained your way, with the evaluation already booked |
| Ultrasound prep with a full bladder | Explained by phone and forgotten by the day | Sent in writing along with the appointment confirmation |
| Post-vasectomy test follow-up | Many patients never come back for the follow-up | The follow-up is already booked in the conversation, with a reminder before the day |
| Patient with renal colic after hours | Message goes unanswered until business hours | Logged right away and routed according to your rule |
What does the WhatsApp agent do for urologists?
It handles the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers patients your way, with your rules.
First contact in writing, no phone call
Many people put off the appointment because they don't want to talk about it on the phone. The agent answers by text, at the patient's pace, and never brings up a topic the patient didn't raise.
Vasectomy requirements and steps
Age, number of children, consent and waiting period vary from practice to practice. The agent repeats exactly what you wrote, without filling in anything from memory.
Test prep in writing
Prostate ultrasound with a full bladder, uroflowmetry with a set fluid volume and fasting for blood tests, each with the right instructions before the day.
Post-vasectomy follow-up semen analysis
It's the most forgotten return visit in the specialty. The agent explains, in your wording, why the follow-up test exists, and books the time right in the conversation, with a reminder before the day.
Renal colic and urinary retention after hours
These reports leave automatic mode right away, with the after-hours path you wrote, and your team is notified immediately.
What questions do patients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday messages at the practice no longer depend on you having your phone in hand.
How does the agent start answering at the practice?
In three steps, on the same day. No installation, no code and no changing the number patients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for urologists?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentWhat needs to be ready before you turn on the agent at the practice?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The vasectomy requirements your practice follows, written word for word, with the waiting period between evaluation and surgery
- The prep for each test: full bladder for the ultrasound, fluid volume for uroflowmetry and fasting for blood tests
- The private-pay price list for appointments, tests and procedures, and the list of insurance plans with what requires authorization
- The timeframe for the follow-up semen analysis after a vasectomy and the text that explains why it exists
- The age from which you do prostate screening and what that appointment includes
- The tone of the service and the list of what the agent never asks before the patient speaks up
Whether the agent gives vasectomy prices and steps over WhatsApp or whether that topic is only handled after the first evaluation.
The most common mistake: Writing the agent's script in the vocabulary of the medical chart. Someone who spent months working up the courage disappears in front of cold, clinical text, and the conversation ends with no appointment booked. Read how to fix this.
Frequently asked questions from urologists
Does the agent answer intimate questions without embarrassing the patient?
It answers in writing, in the tone you approve, and never brings up a topic the patient didn't raise. Anyone who prefers not to give details can book just by saying they want an appointment.
Does it tell me whether I can have a vasectomy?
No. It repeats the requirements your practice follows and schedules the evaluation. Indication, contraindication and signing the consent form stay with you.
Who can read these conversations?
They stay on the practice's number and in the included CRM, with role-based access, only for people you authorize. Nothing stays on an attendant's personal phone.
Does it invite the patient back for the follow-up test after the surgery?
Not on its own: CertuAI has no automatic outreach based on treatment timing. What works here is booking the follow-up during the surgery conversation, because then the appointment reminder goes out 24 hours and 1 hour before.
Other clinic questions CertuAI has answered
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Answers questions about appointments, tests and vasectomy in writing and with discretion, and invites patients back for the follow-up test. Every contact is saved in the included CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent