Restaurant and pizzeria
Automatic message for a restaurant and pizzeria: 12 ready-made templates
Quick answer
What should go in a restaurant's automatic message?
A restaurant or pizzeria's automatic message needs three things: the menu link, the opening hours and what the customer should send to order, like flavor, size, address and payment method. Keep it all short, because people ordering food are hungry and in a hurry.
About CertuAI: CertuAI is the AI that answers a small business's WhatsApp, Instagram and Messenger 24/7, with a built-in CRM, and is a Tech Provider on Meta's WhatsApp Business Platform. Paid plans start at US$ 75 a month, with no lock-in. Create my agent
Messages for the restaurant's WhatsApp, from the greeting with the menu to the order going out for delivery. Copy them and replace what is in brackets.
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See the 30 automatic message templates for customers, grouped by moment.
Summary in 7 facts
- Messages for the restaurant's WhatsApp, from the greeting with the menu to the order going out for delivery.
- A restaurant or pizzeria's automatic message needs three things: the menu link, the opening hours and what the customer should send to order, like flavor, size, address and payment method.
- Keep it all short, because people ordering food are hungry and in a hurry.
- Swipe the table sideways to see all the columns.
- Pizzeria greeting First contact, at order time.
- What gets the order to arrive right, with no back and forth.
- 01 Menu as a link, not a photo A photo of a menu looks small on a phone and goes stale when the price changes.
By the numbers
| Number | What it means |
|---|---|
| 30 templates | See the 30 automatic message templates for customers, grouped by moment. |
| 60 minutes | 03 Give the real delivery time Saying 60 minutes and delivering in 50 pleases people. |
What to send at each moment of the order
From the first message to the next day.
| Moment | Message | Why it matters |
|---|---|---|
| Customer reaches out | Greeting with the menu | Avoids the "can you send me the menu?" |
| Order placed | Summary with items and total | Fixes mistakes before it goes to the kitchen |
| Order out | Notice with the estimate | Avoids the "where is my order?" |
| Busy day | Real delivery time | The customer decides beforehand, without complaining later |
| Closed | Hours and menu | Tomorrow's order starts today |
| Next day | Question about the order | Problem solved in conversation, not in a public review |
Swipe the table sideways to see all the columns.
Greeting message for a pizzeria and restaurant
Pizzeria greeting
First contact, at order time.
Boa noite! Aqui é a [pizzaria]. Nosso cardápio está aqui: [link]. Me diz o sabor, o tamanho e se é para entrega ou retirada.
now ✓✓Pizzeria with the house pizza
When you want to push a flavor.
Oi! Que bom que você chamou a [pizzaria]. Hoje a pizza da casa é a de [sabor]. Quer pedir essa ou prefere ver o cardápio completo?
now ✓✓Restaurant with a dish of the day
Lunch, with a menu that changes.
Olá, aqui é o [restaurante]! O prato do dia hoje é [prato], por [valor]. Quer pedir para entrega ou vem comer aqui?
now ✓✓Menu and delivery fee
When the customer asks for the menu.
Segue o nosso cardápio: [link]. A taxa de entrega depende do bairro: me passa o seu que eu te digo o valor.
now ✓✓
Order received and delivery time message
Order received
As soon as the order is placed.
Pedido recebido, [Nome]! [Itens]. Total com a entrega: [valor]. Pagamento: [forma]. Já mandei para a cozinha.
now ✓✓Order out for delivery
When the driver leaves.
Seu pedido acabou de sair, [Nome]! A previsão é chegar em uns [30] minutos.
now ✓✓Delivery time on a busy day
Before confirming, when the kitchen is packed.
Oi, [Nome]! Hoje a cozinha está bem cheia e o tempo de entrega está em torno de [60] minutos. Quer manter o pedido mesmo assim?
now ✓✓Late order
When the promised time has passed.
Oi, [Nome], me desculpe: seu pedido atrasou porque [motivo]. Ele sai daqui em [10] minutos e eu te aviso quando estiver a caminho.
now ✓✓
Outside business hours, reservation and review
Day you are closed
On the restaurant's day off.
Oi! Hoje é [dia] e a gente não abre. Te esperamos amanhã a partir das [11h30]. Quer que eu já anote o seu pedido para o almoço?
now ✓✓Reservation request
When the customer wants a table.
Para reservar, me diz o dia, o horário e quantas pessoas vêm. A mesa fica guardada por [15] minutos depois do horário marcado.
now ✓✓Reservation confirmed
Right after booking.
Reserva confirmada, [Nome]: mesa para [número] pessoas na [dia], às [hora]. Se o número de pessoas mudar, me avisa por aqui.
now ✓✓Review the next day
A day after the order.
Oi, [Nome]! O que achou da [pizza ou prato] de ontem? Se chegou alguma coisa fria ou errada, me conta que a gente resolve no próximo pedido.
now ✓✓
Snack bar and delivery: fee by neighborhood, change, missing item and delivery problem →
Three rules for the restaurant message
What gets the order to arrive right, with no back and forth.
Menu as a link, not a photo
A photo of a menu looks small on a phone and goes stale when the price changes. A link you update once.
Ask for the complete order at once
Flavor, size, address and payment in the same message. Each separate question is one more wait.
Give the real delivery time
Saying 60 minutes and delivering in 50 pleases people. Promising 30 and delivering in 50 becomes a complaint.
See how it looks in your industry
Each industry gets different questions on WhatsApp. Pick yours to see how CertuAI's AI serves that kind of customer.
How to set up the restaurant's automatic message in WhatsApp Business
The names are the ones in the WhatsApp Business app on Android.
Enter your hours in the profile
In Tools, Profile, Business hours, mark the days and hours when the kitchen is open.
Set up the menu
In Tools, Catalog, add the dishes with photo and price. If the menu is already on a website, put the link in the greeting.
Turn on the greeting with the menu
In Greeting message, paste the pizzeria or restaurant greeting with the link.
Turn on the away message for outside hours
In Away message, choose Outside of business hours and say when the kitchen opens.
Pizzeria and restaurant at the peak hour
On Friday night, the problem isn't writing the message, it is answering many people at once with one person at the register. The greeting with the menu handles the first question. The others, like "do you have stuffed crust?", "do you deliver to my neighborhood?" and "how long is it today?", are still waiting.
That is why it pays to separate them: what is always the same goes in the greeting and in quick replies; what changes with each order needs someone, or something, that reads the message. See how an AI agent on WhatsApp for restaurants works.
The hours templates for other businesses are in the business hours message, and the general list is in automatic messages for customers. To connect the number to a system, the way is the official WhatsApp connection. For the same number to handle all of Friday night's orders, see automatic customer service on a restaurant's WhatsApp.
Frequently asked questions
What is the best greeting message for a pizzeria?
One with the menu link and a request for what you need: "Good evening! This is [pizzeria]. Our menu is here: [link]. Tell me the flavor, the size and whether it is delivery or pickup."
How do you set up an automatic message on a restaurant's WhatsApp?
In WhatsApp Business, enter your hours in the profile, turn on the greeting message with the menu and the away message for outside business hours.
How do you send the menu automatically on WhatsApp?
Put the menu link in the greeting message, which goes out on its own at first contact. You can also add the dishes to the WhatsApp Business Catalog.
What should you write when an order is going to be late?
Apologize, give the reason and the new time, and say when the order leaves. Letting the customer know before they ask changes the tone of the conversation.
Can a restaurant send promotions on WhatsApp?
To customers who agreed to receive them, yes, in moderation. To a list of numbers of people who never ordered, no: it goes against WhatsApp's rules and can get your number banned.
Does the automatic message take the order?
The one in the WhatsApp Business app doesn't: it always sends the same text. To record each customer's flavor, address and payment, you need a person or an AI agent reading the conversation.
Where to go next?
On Friday night, the AI serves everyone at the same time
With CertuAI, the AI agent sends the menu, answers whether you deliver to the neighborhood, records the flavor, address and payment method and hands the finished order to you, in the restaurant's tone and at any hour. Anyone complaining about a delay is told that a person will reply.
From US$ 75 per month.
Create my agentBoa noite! Aqui é a [pizzaria]. Nosso cardápio está aqui: [link]. Me diz o sabor, o tamanho e se é para entrega ou retirada.now ✓✓
This is the first message on this page, sent by the AI in your tone, with nobody at the counter.
In short
What should go in a restaurant's automatic message? A restaurant or pizzeria's automatic message needs three things: the menu link, the opening hours and what the customer should send to order, like flavor, size, address and payment method. Keep it all short, because people ordering food are hungry and in a hurry.
About CertuAI: CertuAI is the AI that answers a small business's WhatsApp, Instagram and Messenger 24/7, with a built-in CRM, and is a Tech Provider on Meta's WhatsApp Business Platform. Paid plans start at US$ 75 a month, with no lock-in. Create my agent