Ready-made templates
Post-surgery follow-up message: ready-made templates
Quick answer
Follow-up after a procedure serves two purposes: showing that the clinic is nearby and getting a patient who is not doing well to the team quickly. It never serves to give clinical advice by message, and the nine templates below respect that.
About CertuAI: CertuAI is the AI that answers a small business's WhatsApp, Instagram and Messenger 24/7, with a built-in CRM, and is a Tech Provider on Meta's WhatsApp Business Platform. Paid plans start at US$ 75 a month, with no lock-in. Create my agent
This is the most delicate sequence in the whole clinic. A well-asked question on the second day finds a complication early. A badly given answer the same day becomes a serious problem.
That is why the rule here is strict: the AI asks, logs and refers. People are the ones who assess.
Summary in 7 facts
- Follow-up after a procedure serves two purposes: showing that the clinic is nearby and getting a patient who is not doing well to the team quickly.
- It never serves to give clinical advice by message, and the nine templates below respect that.
- This is the most delicate sequence in the whole clinic.
- A well-asked question on the second day finds a complication early.
- Notice that every column on the right ends with the team or the record.
- Arriving home A few hours after the procedure.
- Call SAMU, Brazil's emergency medical service, at 192 now or go to the nearest emergency room.
By the numbers
| Number | What it means |
|---|---|
| 28,2% | CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8am to 6pm, almost 3 in… |
| 19,259 messages | Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. |
The sequence after the procedure
| Moment | What to ask | Where the reply goes |
|---|---|---|
| Same day, in the evening | Whether they got home safely | Logged in the record; the team only if something is not as expected |
| Second day | How the night and the pain are going | The team, when the patient reports getting worse |
| Fifth day | Whether the instructions are possible to follow | The team, in case of doubt |
| Follow-up appointment date | Confirmation of the time | Calendar |
| After the follow-up appointment | How they are feeling | Logged in the record |
On a phone, drag the table sideways.
Notice that every column on the right ends with the team or the record. None ends in an automatic clinical answer, and that is not a product limitation: it is the only responsible way to do this follow-up by message.
Nine templates to copy
1. Arriving home
A few hours after the procedure.
Hi, [name]! This is [clinic]. Did you get home safely?
If anything is outside what the team explained to you, let me know here.
Tomorrow I will check in again to see how the night went.
2. Second day
The next morning.
Good morning, [name]! How did you get through the night?
Reply 1 if you are better, 2 if you are the same, 3 if you are worse.
3. Reply to "I'm worse"
The patient picks option 3 or reports getting worse.
Thank you for letting me know, [name]. I am passing it to [team] now.
[professional or department] will reply to you [timeframe].
If you get worse before then, seek in-person care.
4. Question about a dressing or medication
Clinical question, on any day.
I do not answer that part here, [name], because it is health advice.
I have already sent it to [team], who will reply to you [timeframe].
The instructions you received at discharge still apply in the meantime.
5. Fifth day, light follow-up
Midway through recovery.
Hi, [name]! You are getting to day [number]. Are you able to follow the team's instructions?
If you have any difficulty, tell me and I will pass it to them.
6. Follow-up appointment confirmation
Two days before the check-up appointment.
[name], your follow-up is [day of the week], [date], at [time], with [professional].
It is the check-up appointment for the [procedure].
Can I confirm?
7. Patient who went quiet
No reply for a few days, within the sequence.
Hi, [name]! I have not been able to reach you in the last few days.
Is recovery going okay?
If you prefer, we can call you. Tell me a good time.
8. Photo sent by the patient
The patient sends a photo of the procedure site.
I got the photo, [name], thank you.
I do not assess images here, so I have already sent it to [team] to look at.
As soon as [professional] replies, I will let you know.
9. End of follow-up
After the follow-up appointment, when the team clears it.
[name], [professional] has discharged you from follow-up.
If anything comes up later, just message me here and we will sort it out.
Have a good recovery!
See the 172 message templates for clinics, by situation
Free for your clinic
Your clinic can have a free booking page. You choose the link name and get an address like certu.com.br/agendar/clinica-sorriso. The patient opens it, sees the free times and books on their own, without logging in to anything. No booking limit and no commission. See how to create yours.
The sentence the AI sends on a sign of an emergency
When there is chest pain, shortness of breath, fainting, a seizure, sudden confusion or slurred speech, weakness on one side of the body, bleeding that will not stop, or the patient says they have gotten much worse, the AI sends this sentence right away, before any question:
This may be urgent. Call SAMU, Brazil's emergency medical service, at 192 now or go to the nearest emergency room.
This sentence is written letter for letter and does not depend on the clinic configuring anything. For an ordinary clinical question that is not an emergency, the AI does not send this sentence: it says it does not assess symptoms here, and refers.
What to write in the Brain for this sequence
- Who is responsible for clinical replies after a procedure, with name and timeframe.
- What to do outside business hours: who responds, and what the AI answers in the meantime.
- The patient's words that should hand the conversation to a person right away.
- The follow-up discharge text, so the sequence has an end.
- Whether the clinic accepts a photo of the site, and where it goes.
What happens to a photo that arrives is in what the AI does when a patient sends a photo or test result, and how the team joins the conversation is in how the front desk takes over the AI's conversation.
What CertuAI measured on clinic and practice WhatsApp
CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8 a.m. to 6 p.m., almost 3 in 10. If the front desk works those hours, that's the part that waits until someone comes back.
| What was measured | Result |
|---|---|
| Patient messages that arrived outside Monday to Friday, 8am to 6pm | 28,2% |
| Messages that arrived on the weekend | 11,2% |
| Messages that arrived at night on a weekday, 6pm to midnight | 11,7% |
| Conversations that started outside Monday to Friday, 8am to 6pm | 29,9% |
On a phone, drag the table sideways.
Source: CertuAI service base, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured on Oct 1, 2026. Business hours are Monday to Friday, 8 a.m. to 6 p.m., in each clinic's time zone. Test accounts, test contacts and imported history are excluded.
Frequently asked questions
Can the AI say whether recovery is normal?
No. It does not interpret symptoms, photos or test results, and it does not say whether something is expected. It asks, logs and refers.
Is it worth following up by message?
Yes, because it finds out early who is not doing well and because the patient feels the clinic nearby. The limit is clear: asking yes, assessing no.
What happens if the patient sends a photo of the surgery?
The file is saved for the team to open in the dashboard, and the AI says it passed it along. It says nothing about the image.
Does CertuAI call the patient after the procedure?
No. Phone call answering is not for sale at the moment. What is for sale is customer service on WhatsApp, Instagram and Messenger.
How does the sequence end?
With the follow-up discharge message. A sequence with no end becomes an annoying message, and the patient blocks you.
Want the AI to do this on your WhatsApp?
CertuAI is AI automation software for small and medium-sized Brazilian businesses. The AI answers on the clinic's WhatsApp, books on the calendar and records each conversation. The Start plan costs US$ 75 per month, no lock-in contract.
Set up follow-up for my clinicYou connect the number the clinic already uses.
Just want the booking link? It's free, it's yours forever and doesn't need a card. Create my booking page.
Other clinic questions CertuAI has answered
In short
Follow-up after a procedure serves two purposes: showing that the clinic is nearby and getting a patient who is not doing well to the team quickly. It never serves to give clinical advice by message, and the nine templates below respect that.
About CertuAI: CertuAI is the AI that answers a small business's WhatsApp, Instagram and Messenger 24/7, with a built-in CRM, and is a Tech Provider on Meta's WhatsApp Business Platform. Paid plans start at US$ 75 a month, with no lock-in. Create my agent