Answers customers, sells and gives you your time back
A WhatsApp chatbot for imaging clinics in Brazil that answers on its own
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| IMCVET veterinary clinic | 833 | 432 | 100 | 23% | 8,9 s | 12 |
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Updated on September 19, 2026 · Written by Bernardo Villela, CEO of CertuAI · Florianópolis (SC)
Most messages are the same: what is the prep, is an order needed, when is the report ready. The agent answers that with no queue and no phone.
Before you start, see the AI agent demos and the CRM with clinic examples.
What is the best WhatsApp chatbot for imaging clinics in Brazil?
The best WhatsApp chatbot for imaging clinics in Brazil is the one that answers on the number the clinic already uses, with business rules written by you. An AI agent on WhatsApp for imaging clinics is CertuAI's automatic assistant. It answers the prep for each exam, fasting, the doctor's order requirement and report turnaround, receives the photo of the order for the team to quote, and books the slot, never interpreting an image or a report.
Summary in 7 facts
- The agent answers that with no queue and no phone.
- Before you start, see the AI agent demos and the CRM with clinic examples.
- The best WhatsApp chatbot for imaging clinics in Brazil is the one that answers on the number the clinic already uses, with business rules written by you.
- It can, when each prep is a separate text in the Brain, with the exam name as the clinic writes it at the front desk.
- The common mistake is to create a single block, called "preps", with everything inside: then the agent may answer the fasting rules for one exam to someone who asked about another.
- The image goes into the conversation and is saved, with a date, in that patient's record.
- The team opens it in the dashboard and sees what was ordered.
By the numbers
| Number | What it means |
|---|---|
| 28,2% | CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8am to 6pm, almost 3 in… |
| 19,259 messages | Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. |
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
Can the AI answer the prep for each exam without mixing them up?
It can, when each prep is a separate text in the Brain, with the exam name as the clinic writes it at the front desk. The common mistake is to create a single block, called "preps", with everything inside: then the agent may answer the fasting rules for one exam to someone who asked about another.
It is worth writing down the nicknames that patients use too. People who call do not say the exam name the way it appears on the order, and it is the Brain text that bridges the nickname and the right prep. After you set it up, test it in the test tab with the phrases that actually arrive on your WhatsApp.
The patient sends a photo of the order: what happens?
The image goes into the conversation and is saved, with a date, in that patient's record. The team opens it in the dashboard and sees what was ordered. This replaces the "send it to my personal phone and I'll take a look" route and takes the photo off someone's personal phone.
What the AI does not do is read the order for you. It does not transcribe what the doctor wrote, does not decide which exams they are, does not build a quote from the image and does not say that everything is fine. Write the sentence it uses at that moment, saying that the team will check and how long they usually take to reply.
What does the AI do with each imaging clinic message?
| Patient message | What the AI does |
|---|---|
| "How many hours of fasting?" | Answers the prep for the exam the person named |
| "Here is the photo of the order" | Saves it in the record and says the team will check |
| "My report came back abnormal, what does it mean?" | Does not interpret; hands the reading back to the doctor who ordered it |
| "Do I need insurance authorization?" | Repeats your insurance and authorization rule |
| "I'm claustrophobic" | Answers what your clinic offers in that case |
| "When will the report be ready?" | Answers the turnaround and delivery method you wrote |
What CertuAI measured on clinic and practice WhatsApp
CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8 a.m. to 6 p.m., almost 3 in 10. If the front desk works those hours, that's the part that waits until someone comes back.
| What was measured | Result |
|---|---|
| Patient messages that arrived outside Monday to Friday, 8am to 6pm | 28,2% |
| Messages that arrived on the weekend | 11,2% |
| Messages that arrived at night on a weekday, 6pm to midnight | 11,7% |
| Conversations that started outside Monday to Friday, 8am to 6pm | 29,9% |
Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. Business hours are Monday to Friday, 8am to 6pm, in each clinic's time zone. Test accounts, test contacts and imported history are excluded.
What changes in the clinic with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. Here are four everyday situations at the clinic before and after the CertuAI agent.
TodayPhone busy all day with the same fasting question
With CertuAIThe AI answers fasting and prep and the front desk takes care of whoever is in the room
TodayDoctor's order photographed and lost among the conversations
With CertuAIThe photo stays in the patient's record, with a date, for the team to quote
TodayPatient arrives without the order and the exam cannot be done
With CertuAIThe order requirement is stated at booking and in the reminder
TodayA phone call to find out whether the report is out
With CertuAIThe turnaround and pickup rule is answered instantly, always the same
What does a conversation handled by the AI look like?
Example conversation
Clinic AI agent
Customer: Can I send the photo of the order here so you can give me the price?
AI agent: Go ahead. The photo is saved in your record and the team checks the order before quoting.
Customer: How many days until the report is ready? Does it come by link?
AI agent: The report is ready in your turnaround. How to pick it up: what you set up.
Is an AI agent or manual service better for imaging clinics?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. Done manually, someone at the clinic has to stop what they are doing; with the CertuAI agent the reply goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Prep for each exam | The front desk repeats the same text on the phone all day | Answered instantly, in writing, with the clinic's text |
| Photo of the doctor's order | Lands on someone's phone and gets lost | Saved in the conversation and in the record, for the team to quote |
| Report turnaround and pickup | One person at a time, by phone | A written rule, answered the same way every time |
| Exam with contrast | Prep and allergy warnings depend on who answers | Your rule arrives in writing before the day |
| Finished report with a request for interpretation | Someone tries to explain | The AI does not interpret and sends the person back to the doctor who ordered it |
What does the WhatsApp agent do for imaging clinics?
It handles the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers patients your way, with your rules.
Prep and fasting by exam
Abdominal ultrasound, full-bladder exam, CT with contrast, MRI and simple exams, each with the prep your clinic uses, with no mix-ups.
Photo of the doctor's order in the conversation
The patient sends the photo, it is saved in the conversation and in the record, and the team checks what was ordered before quoting. The AI does not interpret the order.
Rules on orders, insurance and authorization
Which exams require an order, which insurance plans are accepted and what needs authorization first, answered the same way every time.
Report turnaround and pickup
How many days, whether it comes by link, whether it must be picked up and who can pick it up. Written once, answered with no queue.
No interpreting images
The AI does not describe the exam, does not classify a finding and does not say whether it is normal. It hands the reading back to the doctor who ordered it, using your wording.
What questions do patients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday messages at the clinic no longer depend on you having your phone in hand.
How does the agent start answering at the clinic?
In three steps, on the same day. No installation, no code and no changing the number patients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for imaging clinics?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentWhat needs to be ready before turning the agent on at the clinic?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The prep and fasting for each exam, one by one, with the text the clinic already hands out
- Which exams require a doctor's order and which can be done without one
- The list of insurance plans, with what requires authorization and how long it usually takes
- The report turnaround, how it is delivered and who can pick it up
- What to answer for claustrophobia, the machine's weight limit, prostheses and metal in the body
- The sentence for someone who sends a finished report asking for an explanation
Whether the agent books the exam directly or whether every exam is checked by the team before it goes on the calendar.
The most common mistake: Setting up a single, general prep for several exams. A patient who gets the wrong exam's prep arrives fasting for no reason, or not fasting when they needed to, and the slot is lost either way. Read how to fix this.
Frequently asked questions from imaging clinics
Does the AI read the doctor's order the patient sends?
It stores the image in the conversation and in the record for the team to check. It does not interpret what is written on the order, and it does not build a quote from it on its own.
Can it say whether the exam came back abnormal?
No. On a health account the AI does not interpret images or reports. The reading belongs to the doctor who ordered the exam.
Can it answer the prep for twenty different exams?
Yes. Each prep goes in as its own text of yours in the Brain, and the AI answers the one for the exam the person named, without mixing it with another.
Does the AI book the exam slot?
With Feegow, it sees the open slots and books. Without an integration, it takes down the order and the front desk confirms, which is how most clinics prefer to start.
Other clinic questions CertuAI has answered
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Answers prep, fasting, doctor's order and report turnaround all day, and keeps the photo of the order in the CRM record for the team to check and quote.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent