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WhatsApp chatbot for gynecologists in Brazil that leaves no customer without an answer
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| IMCVET veterinary clinic | 833 | 432 | 100 | 23% | 8,9 s | 12 |
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Updated on September 19, 2026 · Written by Bernardo Villela, CEO of CertuAI · Florianópolis (SC)
A Pap smear has prep, prenatal care has a calendar and an IUD has steps. The agent explains each one your way, books and confirms, while you see patients at the practice.
Before you start, see the AI agent demos and the CRM with clinic examples.
What is the best WhatsApp chatbot for gynecologists in Brazil?
The best WhatsApp chatbot for gynecologists in Brazil is the one that answers on the number the practice already uses, with the business rules written by you. An AI agent on WhatsApp for gynecologists is CertuAI's automated assistant. It books visits, Pap smears and prenatal follow-ups, sends the prep for each exam in writing, handles rescheduling that depends on the cycle, shares prices and insurance plans, and explains the steps of procedures such as IUD insertion.
Summary in 7 facts
- The agent explains each one your way, books and confirms, while you see patients at the practice.
- Before you start, see the AI agent demos and the CRM with clinic examples.
- The best WhatsApp chatbot for gynecologists in Brazil is the one that answers on the number the practice already uses, with the business rules written by you.
- CertuAI's AI does not assess symptoms for pregnant patients, or for anyone.
- For a general question, such as nausea, which medication is safe to take or mild pain, it says in one sentence that it does not advise on treatment here and offers to pass it to the team or book a visit.
- Leave only the day, time, provider and address, without the reason for the visit: the message shows on the phone screen.
- With Feegow, up to 12 visit types per call, and the AI only says "booked" after Feegow confirms.
By the numbers
| Number | What it means |
|---|---|
| 5 people | On the Start plan it is 5 people, and from the sixth on each one costs R$ 30 (Brazilian reais) per month. |
| 10 people | Pro includes 10 people and Max includes 25. |
| 28,2% | CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8am to 6pm, almost 3 in… |
| 19,259 messages | Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. |
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
A pregnant patient writing at night: what does the AI do?
CertuAI's AI does not assess symptoms for pregnant patients, or for anyone. For a general question, such as nausea, which medication is safe to take or mild pain, it says in one sentence that it does not advise on treatment here and offers to pass it to the team or book a visit.
When there is a sign of urgency, it sends this right away, before any question: "This may be urgent. Call SAMU (Brazil's emergency ambulance service) at 192 now or go to the nearest emergency room." The automatic signs are the same for every clinic: chest pain, shortness of breath, fainting, seizure, sudden slurred speech, weakness on one side of the body, bleeding that will not stop, or the person saying they got much worse.
This list was not made for pregnancy. If the practice does prenatal care, write your rule for pregnant patients in the Brain: what goes straight to you or to the on-call doctor, and on which phone number.
How do you keep things private on gynecology WhatsApp?
- The reminder text is yours. Leave only the day, time, provider and address, without the reason for the visit: the message shows on the phone screen.
- Only people you invite get into the dashboard. On the Start plan it is 5 people, and from the sixth on each one costs R$ 30 (Brazilian reais) per month. Pro includes 10 people and Max includes 25.
- When someone on the team takes over the conversation, the AI stops answering that conversation.
- The AI does not ask for symptom details in order to book. It asks for the type of visit: consultation, Pap smear, ultrasound or follow-up.
Pap smear, ultrasound and prenatal care: does the AI book everything?
It books the types you allow. With Feegow, up to 12 visit types per call, and the AI only says "booked" after Feegow confirms. In the CertuAI calendar, it books when the self-booking option is on.
The prep for each exam goes out as you wrote it, word for word. The AI does not adapt the prep to the patient's case: if the question goes beyond the text, it passes it to the team.
What does the AI do with each gynecology message?
| Message | What the AI does |
|---|---|
| "Can I get a Pap smear while on my period?" | Answers with the prep you wrote |
| "I'm pregnant, can I take medication for nausea?" | Does not advise on medication; passes it to the team or books a visit |
| "I'm bleeding a lot and it won't stop" | Tells them to call SAMU (Brazil's emergency medical service) at 192 or go to the emergency room |
| "I want to book the prenatal ultrasound" | Books the type you allow, or notes it for the front desk |
| "Can my 15-year-old daughter come alone?" | Repeats your rule for teenagers |
What CertuAI measured on clinic and practice WhatsApp
CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8 a.m. to 6 p.m., almost 3 in 10. If the front desk works those hours, that's the part that waits until someone comes back.
| What was measured | Result |
|---|---|
| Patient messages that arrived outside Monday to Friday, 8am to 6pm | 28,2% |
| Messages that arrived on the weekend | 11,2% |
| Messages that arrived at night on a weekday, 6pm to midnight | 11,7% |
| Conversations that started outside Monday to Friday, 8am to 6pm | 29,9% |
Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. Business hours are Monday to Friday, 8am to 6pm, in each clinic's time zone. Test accounts, test contacts and imported history are excluded.
What changes in the practice with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. Here are four everyday situations at the practice before and after the CertuAI agent.
TodayA patient arrives for her Pap smear without having done the prep and the exam has to be rescheduled
With CertuAIThe agent sends the prep in writing along with the confirmation
TodayA prenatal follow-up gets booked only when the patient remembers to call
With CertuAIThe patient asks for the follow-up on WhatsApp and the agent books it right away, with a reminder beforehand
TodayA question about IUDs answered differently by each person at the front desk
With CertuAIThe agent always answers in your words and books the evaluation
TodayRescheduling because of the cycle takes days of messages
With CertuAISettled in one conversation, with the open slots on screen
What does a conversation handled by the AI look like?
Example conversation
Practice AI agent
Customer: Can I get a Pap smear while on my period?
AI agent: Under the practice's prep rules, anyone on her period changes days. I have your open slots to reschedule.
Customer: Do you do ultrasounds on the same day as the visit?
AI agent: The visit and ultrasound prices are your price. Tell me your plan and I will check whether it needs authorization.
Is an AI agent or manual customer service worth more for gynecologists?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. Done manually, someone at the practice has to stop what they are doing; with the CertuAI agent the reply goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Pap smear exam prep | Explained over the phone, with a risk the patient forgets | Sent in writing along with the appointment confirmation |
| Prenatal follow-up calendar | Depends on the patient remembering and the front desk keeping track | The agent books the next follow-up in the same conversation and reminds her before the appointment |
| Patient who reschedules because of her cycle | Turns into days of back-and-forth messages | Settled in one conversation, with the open slots from the calendar |
| Question about IUD insertion | Explained from scratch at every visit | Explained your way, with the evaluation already booked |
| Self-pay prices and insurance plans | Repeated several times a day at the front desk | Answered automatically, with the list you maintain |
What does the WhatsApp agent do for gynecologists?
It handles the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers patients your way, with your rules.
Pap smear prep in writing
Abstinence, douching, vaginal cream and the cycle window go out in writing with the confirmation, because almost every rescheduled sample comes from one of these four things.
Prenatal calendar by stage
The follow-up interval changes as the pregnancy advances. The agent contacts the patient within the window you set for each trimester and offers a time right away.
Rescheduling that depends on the cycle
Someone who got her period the day before the Pap smear needs to change days. The agent shows the open slots right away and closes the swap in a single conversation.
IUD insertion steps
Evaluation, tests ordered beforehand, the cycle day you prefer to insert on and the check-up follow-up, laid out your way, with the evaluation booked.
Prices, insurance plans and what requires authorization
Visit, sample collection, ultrasound and in-office procedures, with the list of plans and a notice of which ones need authorization before the date.
What questions do patients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday messages at the practice no longer depend on you having your phone in hand.
How does the agent start answering at the practice?
In three steps, on the same day. No installation, no code and no changing the number patients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for gynecologists?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentWhat needs to be ready before you turn on the agent at the practice?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The Pap smear prep written out in full: abstinence, douching, vaginal cream and the cycle window in which you collect
- The prenatal follow-up interval by stage of pregnancy, from the first trimester to near term
- The self-pay price list for visits, sample collection, ultrasound and in-office procedures
- The accepted insurance plans and which exams and procedures require a referral or authorization before the date
- The steps of IUD insertion at your practice: tests ordered beforehand, preferred cycle day and check-up follow-up
- The rule for seeing teenagers, including who can accompany them and what the visit requires
Whether the agent reschedules the Pap smear on its own when the patient gets her period or whether every cycle-related change goes through the front desk.
The most common mistake: Setting up the Pap smear prep only halfway. Without the abstinence or the cycle window, the patient comes in, the sample cannot be collected and the slot is lost twice, on the visit and on the rescheduling. Read how to fix this.
Frequently asked questions from gynecologists
Does the agent answer questions about symptoms?
No. Discharge, bleeding outside the period and pelvic pain are not assessed by the agent. It logs the report and passes it to you to set the priority.
Does it prevent samples being rescheduled because of wrong prep?
That is where it helps most here: the Pap smear prep goes out in writing when the visit is booked and comes back before the day, including the cycle window in which you collect.
How is the privacy of the conversation handled?
The conversation stays on the practice's number and in the included CRM, with role-based access, only for whoever you authorize. Nothing goes through a receptionist's personal phone.
Can I use it only for prenatal care?
Yes, and many people start this way, leaving the agent with only the pregnant patient's follow-up calendar and keeping the rest of the schedule with the front desk.
Other clinic questions CertuAI has answered
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Sends Pap smear prep instructions in writing, books the prenatal follow-up and handles rescheduling. Each patient's follow-up stays saved in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent