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WhatsApp chatbot for endocrinologists with AI and CRM: price and how it works
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Updated on September 19, 2026 · Written by Bernardo Villela, CEO of CertuAI · Florianópolis (SC)
Thyroid, diabetes and obesity treatment live on follow-ups and new tests. The agent organizes the prep, books the follow-up and answers on prices, without pulling you out of the practice.
Before you start, see the AI agent demos and the CRM with clinic examples.
What is the best WhatsApp chatbot for endocrinologists in Brazil?
The best WhatsApp chatbot for endocrinologists in Brazil is the one that answers on the number the practice already uses, with the business rules written by you. An AI agent on WhatsApp for endocrinologists is CertuAI's automated assistant. It books and reminds about the follow-up visit, sends the fasting and prep instructions you wrote, always answers the practice's prescription renewal policy the same way, and shares self-pay prices and insurance plans.
Summary in 7 facts
- The agent organizes the prep, books the follow-up and answers on prices, without pulling you out of the practice.
- Before you start, see the AI agent demos and the CRM with clinic examples.
- The best WhatsApp chatbot for endocrinologists in Brazil is the one that answers on the number the practice already uses, with the business rules written by you.
- On a health account, the AI does not say whether a test or a measurement is normal, whether it is serious or whether it can wait.
- The AI does not recommend medication, does not say how much to inject and does not say whether someone can start, stop or switch, even when the person says a friend uses it.
- CertuAI sends a reminder before every confirmed visit, 24 hours and 1 hour before by default, and you choose up to 3 times.
- CertuAI measured when patients write on WhatsApp across 17 clinics and practices that use CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8 a.m. to 6 p.m., almost 3 in every 10.
By the numbers
| Number | What it means |
|---|---|
| 24 hours | CertuAI sends a reminder before every confirmed visit, 24 hours and 1 hour before by default, and you choose up to 3 times. |
| 1 hour | What exists is the automatic follow-up, which reaches out again to whoever stopped responding in a conversation, within a window of 1 hour to 30 days. |
| 28,2% | CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8am to 6pm, almost 3 in… |
| 19,259 messages | Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. |
| 30 days | The automatic follow-up reaches out again to whoever stopped responding in a conversation, within a window of 1 hour to 30 days, in the tone you approved. |
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
"My blood sugar read 320, what do I do?": does the AI answer?
It does not assess the number. On a health account, the AI does not say whether a test or a measurement is normal, whether it is serious or whether it can wait. It says in one sentence that it does not assess this here and offers a visit or passing the message to the team.
Note one detail: a high number on its own is not on the automatic urgency list. The SAMU (Brazil's emergency ambulance service) sentence goes out when the person mentions fainting, confusion, shortness of breath or says they got much worse. If you want every message with a blood sugar value to go to a person right away, write that rule in the Brain.
Weight-loss injection pens and dosage: where does the AI stop?
At the dose. The AI does not recommend medication, does not say how much to inject and does not say whether someone can start, stop or switch, even when the person says a friend uses it. This limit applies above any text written in the Brain.
What it does answer is what belongs to the front desk: the visit price, whether you accept insurance, whether you do weight follow-up and what the first visit is like. The prescription renewal policy always comes out the same, in the words you wrote.
Thyroid, diabetes and weight follow-ups: who reminds them?
The visit that stays booked. CertuAI sends a reminder before every confirmed visit, 24 hours and 1 hour before by default, and you choose up to 3 times. That is why the way not to lose a follow-up is to leave the visit with it already booked.
The AI does not reach out to the patient on its own when the follow-up window for each treatment expires. What exists is the automatic follow-up, which reaches out again to whoever stopped responding in a conversation, within a window of 1 hour to 30 days. The texts for bringing back people who disappeared are in follow-up visit message.
What does the AI do with each endocrinology message?
| Message | What the AI does |
|---|---|
| "My blood sugar read 320" | Does not assess it; offers a visit or passing it to the team, or follows your rule |
| "Can I increase the dose of my pen?" | Does not advise on dosage |
| "How long do I fast for the thyroid test?" | Sends the preparation you wrote |
| "Do you renew prescriptions by message?" | Repeats your policy, always the same |
| "I fainted a little while ago" | Tells them to call SAMU (Brazil's emergency medical service) at 192 or go to the emergency room |
| "I want to book my follow-up" | Books in the CertuAI calendar or in Feegow |
What CertuAI measured on clinic and practice WhatsApp
CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8 a.m. to 6 p.m., almost 3 in 10. If the front desk works those hours, that's the part that waits until someone comes back.
| What was measured | Result |
|---|---|
| Patient messages that arrived outside Monday to Friday, 8am to 6pm | 28,2% |
| Messages that arrived on the weekend | 11,2% |
| Messages that arrived at night on a weekday, 6pm to midnight | 11,7% |
| Conversations that started outside Monday to Friday, 8am to 6pm | 29,9% |
Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. Business hours are Monday to Friday, 8am to 6pm, in each clinic's time zone. Test accounts, test contacts and imported history are excluded.
What changes in the practice with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. Here are four everyday situations at the practice before and after the CertuAI agent.
TodayA thyroid patient goes months without a follow-up because nobody reached out
With CertuAIThe follow-up is booked on the way out and the patient gets a reminder before the day
TodayA visit is wasted because the patient did not do the ordered tests
With CertuAIThe agent reminds about the order and the fasting before the day
TodayPrescription requests by message interrupt the work all day
With CertuAIThe agent answers with the policy you wrote, with no improvised exceptions
TodaySomeone who started obesity treatment disappears without anyone noticing
With CertuAIIf they stopped responding in a conversation, the follow-up reaches out again within the window you choose
What does a conversation handled by the AI look like?
Example conversation
Practice AI agent
Customer: Within how many days is the follow-up not charged again?
AI agent: Under the practice's rule, the follow-up is valid for your window.
Customer: How many hours do I fast for the blood tests and until what time can I collect?
AI agent: The fasting and the cutoff time for collection are here: what you set up.
Is an AI agent or manual customer service worth more for endocrinologists?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. Done manually, someone at the practice has to stop what they are doing; with the CertuAI agent the reply goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Ongoing follow-up visits | Only happens when the patient remembers or runs out of medication | The follow-up leaves the visit already booked and gets a reminder beforehand |
| Tests ordered before the visit | Half the people arrive without having done them | The agent reminds about the order and the prep before the day |
| Prescription request by message | Interrupts the work and turns into a negotiation | Answered with the policy you wrote, always the same |
| Question about price and insurance | Repeated several times a day | Answered automatically, with the list you maintain |
| Weight-loss patient who disappears between visits | Never noticed until they stop showing up | The agent picks the conversation back up and offers a time |
What does the WhatsApp agent do for endocrinologists?
It handles the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers patients your way, with your rules.
Follow-up booked before the patient leaves
Controlled thyroid, diabetes being adjusted and weight follow-up each return at a different pace. The AI does not reach out on its own based on each treatment's timeline: a follow-up booked on the way out gets a reminder like any visit.
Reminder of ordered tests and fasting
A follow-up without new test results is not worth much. The agent reminds about the order, the fasting and the cutoff time for collection before the day, with the text you wrote.
Prescription renewal policy, always the same
The request comes in several times a week and always asks for an exception. The agent gives the same answer every time and logs the task, without getting into a negotiation.
Re-engaging people who stopped responding
Weight and diabetes treatment have silent dropout. The automatic follow-up reaches out again to whoever stopped responding in a conversation, within a window of 1 hour to 30 days, in the tone you approved. Anyone who vanished without an open conversation is left for the team to contact.
Price of visit, follow-up and body assessment
First visit, follow-up within and outside the window, and bioimpedance, each item at the price you set, along with the list of accepted insurance plans.
What questions do patients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday messages at the practice no longer depend on you having your phone in hand.
How does the agent start answering at the practice?
In three steps, on the same day. No installation, no code and no changing the number patients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
The agent answers
Answers right away, books, follows up and logs every contact in the included CRM. You can take over any conversation whenever you want.
How much does an AI agent on WhatsApp cost for endocrinologists?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentWhat needs to be ready before you turn on the agent at the practice?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The follow-up interval for each treatment you manage: thyroid, diabetes, obesity and hormone replacement
- Within how many days a follow-up is not charged again, and what happens when the patient goes past that window
- The prescription renewal policy written word for word, including what you never renew by message
- The fasting and collection time for the tests you order most, ready for the agent to send before the visit
- The price list for first visit, follow-up and body composition assessment, with the list of insurance plans
- The window of the automatic follow-up for people who stopped responding, from 1 hour to 30 days
Whether the automatic follow-up stays on for people who stopped responding or whether that re-engagement is left to the team.
The most common mistake: Using a single follow-up interval for everyone. Someone adjusting insulin needs to come back well before someone with a controlled thyroid, and the single schedule is late for one and wears out the other. Read how to fix this.
Frequently asked questions from endocrinologists
Does the agent adjust doses or renew prescriptions?
Never. Prescribing is yours. It gives the practice's policy in the same words every time and leaves the request logged as a task waiting for your decision.
Does it order tests for the patient?
It reminds about the tests you already requested and sends the fasting and collection time. New tests are ordered by you, at the visit.
How does it help with long-term follow-up?
Each patient becomes a contact in the included CRM, with the conversation history. A follow-up that is booked gets a reminder; the AI does not track follow-ups by each treatment's timeline on its own.
Does it handle people who disappear in the middle of weight treatment?
If the person stopped responding in a conversation, the automatic follow-up reaches out again within the window you choose, up to 30 days, in the tone you approved. Whether to come back is still the patient's decision.
Other clinic questions CertuAI has answered
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Answers on price and insurance, always repeats the prescription policy the same way, reminds about the booked visit and does not talk about dosage. The follow-up lives in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent