Answers customers, sells and gives you your time back
WhatsApp chatbot for culinary schools in Brazil that never leaves a customer without an answer
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
A pastry workshop fills up in a few days and the question arrives while the kitchen is in class. The agent answers spots, ingredients and price right away, and leaves the reservation logged.
See the AI agent demos.
What is the best WhatsApp chatbot for culinary schools in Brazil?
The best WhatsApp chatbot for culinary schools in Brazil is the one that answers on the number the school already uses, with business rules written by you. An AI agent on WhatsApp for a culinary school is an automatic assistant that answers how many spots are left in each workshop, whether ingredients are included, whether students take home what they cooked, whether the class is hands-on at the station or a demonstration, and how the school handles dietary restrictions, and it logs the spot reservation.
Summary in 7 facts
- A pastry workshop fills up in a few days and the question arrives while the kitchen is in class.
- The agent answers spots, ingredients and price right away, and leaves the reservation logged.
- See the AI agent demos.
- The best WhatsApp chatbot for culinary schools in Brazil is the one that answers on the number the school already uses, with business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday school situations before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the school with an AI agent?
What changes is who answers first: the message no longer waits for you and gets answered right away. These are four everyday school situations before and after the CertuAI agent.
TodayThe question about spots arrives while the class has their hands in the dough
With CertuAIThe agent answers how many stations are left, without interrupting the class
TodayThe question about included ingredients comes back in every conversation
With CertuAIAnswered on its own, with the list you wrote
TodayStudents mention their dietary restriction only on the day of the class
With CertuAIThe agent asks at sign-up and the kitchen knows before setting up the station
TodayBefore Easter too many messages arrive and some go unanswered
With CertuAIEveryone is answered right away, with the classes that still have spots
What does a conversation handled by the AI look like?
Example conversation
School AI agent
Customer: Are there still spots in Saturday's pastry workshop?
AI agent: The spots left in the Saturday workshop: what you set up.
Customer: I'm lactose intolerant, can I keep up?
AI agent: I'll note the restriction on your contact before the kitchen sets up the class.
Is an AI agent or manual service the better choice for culinary schools?
The agent wins at repetitive tasks, and people keep winning at what takes judgment. With manual service, someone at the school has to stop what they are doing; with the CertuAI agent the answer goes out on its own and you step into the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Limited spots per station | Only whoever has the list in hand knows how many are left | Answered instantly, with the spots you keep updated |
| Ingredients and what goes home | Explained again in every conversation | Answered automatically, with what you wrote |
| Student's dietary restriction | Found out on the day, with the station already set up | Asked in the conversation and logged before class |
| Demand that spikes before Easter and Christmas | Questions arrive in a burst and the answer is slow | Everyone answered at the same time, with no queue |
| Spot reservation | Written in a notebook, with the risk of selling the same station twice | Logged in the conversation and in the CRM, with what's missing to confirm |
What does the WhatsApp agent do for culinary schools?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers members your way, with your rules.
Workshop and course calendar
What's on this month, how long each class runs and how many spots are left.
Ingredients, apron and what to bring
What the school provides and what the student needs to bring, written once.
Class format
Whether it is hands-on at the station or a demonstration, and whether the student takes home what they cooked.
Dietary restrictions
Asked in the conversation and logged on the contact before the kitchen sets up the class.
Spot reservations and gift courses
Spot logged in the conversation, including when someone buys the course for another person.
What questions do members send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday school messages no longer depend on you having your phone in hand.
How does the agent start answering customers at the school?
In three steps, the same day. No installation, no code and no changing the number members already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for culinary schools?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent, connect WhatsApp and see it working at your school.
Create my agentFrequently asked questions from culinary schools
Does the agent control station capacity?
It answers with the spots you keep updated and logs the reservation in the CRM. Confirming who joins the class stays with you.
Does it answer recipe and technique questions?
No. It handles calendar, spots, price, ingredients and reservations. Recipes and technique stay with your chefs.
Can it handle the rush before Easter and Christmas?
That is where it helps most. The Easter egg and panettone classes fill up in a few days and the agent answers everyone at the same time.
Does it work when the course is bought as a gift?
Yes. The agent logs who bought it and who will attend, and the reservation stays on the right contact in the CRM.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Answers spots per station, ingredients included, dietary restrictions and price. Every conversation becomes a contact and a task in the CRM, with nobody typing.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent