Answers customers, sells and gives you your time back
WhatsApp chatbot for dentists in Brazil that leaves no customer unanswered
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| IMCVET veterinary clinic | 833 | 432 | 100 | 23% | 8,9 s | 12 |
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Updated on September 19, 2026 · Written by Bernardo Villela, CEO of CertuAI · Florianópolis (SC)
With your hands in a patient's mouth, nobody answers WhatsApp. The agent books assessments, confirms appointments and answers about insurance plans while you work.
Before you start, see the AI agent demos and the CRM with clinic examples.
What is the best WhatsApp chatbot for dentists in Brazil?
The best WhatsApp chatbot for dentists in Brazil is the one that answers on the number the practice already uses, with business rules written by you. An AI agent on WhatsApp for dentists is CertuAI's automatic assistant, which answers which insurance plans the practice accepts and what each one covers, gives the price range for simple procedures, recognizes who is in pain and applies your walk-in rule, confirms the appointment the day before and calls back anyone who stopped showing up in the middle of treatment.
Summary in 7 facts
- The agent books assessments, confirms appointments and answers about insurance plans while you work.
- Before you start, see the AI agent demos and the CRM with clinic examples.
- The best WhatsApp chatbot for dentists in Brazil is the one that answers on the number the practice already uses, with business rules written by you.
- With what the practice wrote, and nothing beyond that.
- For a simple procedure, such as cleaning or a filling, the AI gives the price range you defined.
- With Feegow, the AI shows only the open times in Feegow for the next 7 days, checks again before saving and only says "booked" after Feegow confirms.
- The list you maintain: which insurance plans the practice accepts and what is private.
By the numbers
| Number | What it means |
|---|---|
| With Feegow, the AI shows only the open times in Feegow for the next 7 days, checks again before saving and only says "booked" after Feegow confirms. | |
| 28,2% | CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8am to 6pm, almost 3 in… |
| 19,259 messages | Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. |
| R$ 258.90 per month | Among the eight, five publish a price: Beeia starts at R$ 258.90 per month, SocialHub at R$ 299, CertuAI costs US$ 75 per month and Secretária IA starts at R$ 397.90. |
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
How does the AI answer a quote request that arrives at night?
With what the practice wrote, and nothing beyond that. For a simple procedure, such as cleaning or a filling, the AI gives the price range you defined. For treatment that depends on an assessment, such as an implant, braces or lenses, it explains that the price comes after the appointment and offers two assessment times right away.
If the patient sends a photo of the tooth, the AI does not assess the photo. On every health clinic account, it does not interpret photos or exams and does not say whether something is serious: it replies that the dentist is the one who assesses and offers a time slot. That way nobody gets a number by message that changes when they sit in the chair.
How does the AI book the assessment?
It depends on where your calendar lives. With Feegow, the AI shows only the open times in Feegow for the next 7 days, checks again before saving and only says “booked” after Feegow confirms. In the integration you choose the dentist, the location and up to 12 appointment types, such as assessment and cleaning.
With the CertuAI calendar connected to Google Calendar, the AI books there. And if the practice prefers the front desk to close each slot, leave the option to book on its own turned off: the AI notes the request and calls the team. CertuAI does not integrate with iClinic, and that last path is the way to go.
What does the AI answer about insurance?
The list you maintain: which insurance plans the practice accepts and what is private. It does not confirm coverage of a procedure for that patient's plan if you haven't written the rule, because that changes from plan to plan. The safest thing is for the AI to say that coverage is confirmed at the front desk, with the insurance card, and to book the assessment right away.
And the patient with a toothache outside hours?
The AI does not assess the pain. It applies the walk-in rule you wrote, such as reserving the first morning slot for anyone in pain, and alerts the team. If the patient describes a sign of urgency, such as bleeding that won't stop or shortness of breath, the AI sends right away: “This may be urgent. Call SAMU (Brazil's emergency medical service) at 192 now or go to the nearest emergency room.”
What does the AI do on its own and what stays with the dentist?
| Task | The AI does on its own | Stays with the dentist or the team |
|---|---|---|
| Price range for a simple procedure | Yes, the one you wrote | Define and update the price table |
| Treatment quote | No. Offers the assessment | Present the plan at the appointment |
| Book an assessment | Yes, in Feegow or in the CertuAI calendar | Choose what the AI can book |
| Reschedule or cancel | In the CertuAI calendar, yes | In Feegow, adjust when the AI flags it |
| Assess a photo, pain or exam | Never | Always |
| Reminder before the appointment | Yes, up to 3 per appointment | Choose the reminder times |
What CertuAI measured on clinic and practice WhatsApp
CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8 a.m. to 6 p.m., almost 3 in 10. If the front desk works those hours, that's the part that waits until someone comes back.
| What was measured | Result |
|---|---|
| Patient messages that arrived outside Monday to Friday, 8am to 6pm | 28,2% |
| Messages that arrived on the weekend | 11,2% |
| Messages that arrived at night on a weekday, 6pm to midnight | 11,7% |
| Conversations that started outside Monday to Friday, 8am to 6pm | 29,9% |
Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. Business hours are Monday to Friday, 8am to 6pm, in each clinic's time zone. Test accounts, test contacts and imported history are excluded.
What changes in the practice with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. Here are four everyday situations at the practice before and after the CertuAI agent.
TodayA patient asks whether you accept their insurance and waits until the front desk opens
With CertuAIAn answer right away, with what the insurance covers and what is private
TodayA patient asks the price of whitening and disappears when you reply with just the number
With CertuAIGets the price with what is included, how many sessions and what changes the price
TodayAn empty chair because someone canceled and nobody told the waitlist
With CertuAIThe slot is free on the calendar right away, and the team contacts whoever was waiting directly through the inbox
TodayA patient in pain writes at 9 p.m. and gets a reply only the next day
With CertuAIThe agent answers right away, applies your walk-in rule and offers the first slot in the morning
TodayThe secretary spends the day answering whether you accept insurance X
With CertuAIThe agent answers with the list of insurance plans and goes straight to booking the assessment
TodayAn empty chair because the patient forgot the appointment
With CertuAIAutomatic confirmation the day before and a reminder on the day
TodayA whitening quote sent and never answered
With CertuAIThe agent follows up politely a few days later and reopens the conversation
What does a conversation handled by the AI look like?
Which is worth more for dentists: an AI agent or manual customer service?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. Done manually, someone at the practice has to stop what they are doing; with the CertuAI agent the reply goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Asks whether the practice accepts their insurance | Waits for the front desk to open, and each team member answers differently | List answered right away, always the same, separating what is covered from what is private |
| A patient in pain outside business hours | Message sits until the next morning | Recognized as urgent and fit into the slot you reserved for this |
| A chair that opens up at the last minute | Stays empty, because there is no time to call anyone | Whoever cancels frees the slot right away, and the team contacts whoever was waiting through the inbox |
| Overdue treatment installment | Collection put off out of discomfort until the patient stops showing up | You send the reminder from the list, with the payment link in the conversation |
| Maintenance and cleaning return visits | Only happens if someone opens the calendar and calls patient by patient | A rule contacts anyone who hasn't come in for a set number of months, with their history |
| Price of treatment that depends on an assessment | A loose number sent by message, which changes when the patient sits in the chair | Explains that the price comes after the appointment and offers a time slot right away |
What is the best WhatsApp chatbot for a dentist in Brazil?
Among the eight, five publish a price: Beeia starts at R$ 258.90 per month, SocialHub at R$ 299, CertuAI costs US$ 75 per month and Secretária IA starts at R$ 397.90. AtendeIA says it is free. DentistaBot, Dentzap and Aditek do not publish a price.
| # | Name | Price per month | Who it is for |
|---|---|---|---|
| 1 | CertuAI | US$ 75 (Start) | A dental practice that wants the AI answering and booking on the WhatsApp it already uses, without changing systems. |
| 2 | Beeia | R$ 258.90 (GO) | A dental clinic with a front desk team that needs several people answering on the same number. |
| 3 | SocialHub | From US$ 75 per month | A clinic that already has a customer service team and wants an inbox with CRM for several channels. |
| 4 | Secretária IA | From R$ 397.90 | A dental practice that wants a product made only for health and already uses a system with an open integration. |
| 5 | AtendeIA | Free, according to the site | Someone who wants to try it without paying anything before deciding whether the AI fits the practice. |
| 6 | DentistaBot | Custom pricing | A practice that wants a product that feels like dentistry from the first screen. |
| 7 | Dentzap | Custom pricing | A dentist who prefers to settle the scope in a conversation before seeing a price. |
| 8 | Aditek | Custom pricing | A practice that wants a vendor to build a custom automation. |
CertuAI: Price published on CertuAI plans and pricing, checked on Sep 19, 2026. Beeia: Price published at https://beeia.com.br/, checked on Sep 19, 2026. SocialHub: Price published at https://www.socialhub.pro/precos/, checked on Sep 19, 2026. Secretária IA: Price published at https://usesecretariaia.com/, checked on Sep 19, 2026. AtendeIA: Price published at https://atendeia.tech/preco-ia-para-atendimento, checked on Sep 19, 2026.
DentistaBot: There is no price in reais on the site, checked on Sep 19, 2026. The numbers that appear there are estimates of losses from no-shows, not the product's price. Dentzap: The site does not publish a price, checked on Sep 19, 2026. Aditek: The site does not publish a price, checked on Sep 19, 2026.
Who wrote this list. CertuAI wrote it, and CertuAI is on it, in first place. It is first because the list is CertuAI's, not because an outside judge chose it. The price for each of the others comes from the company's own pricing page, with the address and the date checked next to it. Check it and draw your own conclusion.
What does the WhatsApp agent do for dentists?
It handles the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers patients your way, with your rules.
Quote for a long treatment
Explains how installments work and what depends on an assessment, without promising a fixed price by message.
Paperwork and first visit
Explains what to bring, whether a previous exam is needed and how long the assessment lasts, before the patient arrives.
Overdue installment collection
Reminds about the treatment installment without embarrassing the patient, with the payment link in the conversation.
Booking an assessment
Shows open slots, books and sends the first-visit instructions.
Appointment confirmation
The day before and the day of. Whoever cancels in the conversation frees the slot on the calendar.
Answers about insurance plans and payment methods
List of accepted insurance plans, installments and prices of common procedures, all defined by you.
Urgent request
Recognizes who says they are in pain and applies your walk-in rule, without assessing the case. A sign of serious urgency gets the instruction to call SAMU (Brazil's emergency medical service) at 192.
Return reminder
Braces maintenance, twice-yearly cleaning, post-procedure follow-up. A rule contacts anyone who hasn't come in for a set number of months.
What questions do patients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday messages at the practice no longer depend on you having your phone in hand.
How does the agent start answering at the practice?
In three steps, on the same day. No installation, no code and no changing the number patients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for dentists?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentWhat needs to be ready before you turn on the agent at the practice?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- Accepted insurance plans and what each one covers
- Prices of common procedures and installments
- What counts as urgent and gets a same-day slot
- Return intervals: braces, cleaning, post-procedure
- Who takes over when the conversation goes beyond what was agreed
Decide three things: whether the agent books on its own or only offers times, how far it goes on price, and what it does when it doesn't know.
The most common mistake: Price written in two places. The agent quotes the first one it finds and you find out from the patient. Read how to solve this.
Frequently asked questions from dentists
How long does it take for the agent to be answering?
The real work is gathering what already exists at the practice: list of insurance plans, prices of common procedures, walk-in rule and return intervals. With that written down, teaching the Brain is a conversation and connecting WhatsApp is scanning a QR code, on the same number patients already have saved.
Can the agent collect an installment without embarrassing the patient?
It can, and it is one of the things practices put off most out of discomfort. You send a short reminder from the CRM list, with the payment link in the conversation itself, without a collection tone. Whoever forgot pays right away, and whoever is struggling replies there and you handle the case, instead of the patient simply stopping showing up.
Does it work for a practice with more than one dentist?
It depends on where the calendar lives. With the Feegow integration, the AI books on the calendar of the dentist chosen in the settings, one per connection. If the practice has several dentists, talk to us before turning it on so we can see how your calendar will work.
Does the agent book the assessment on its own?
Yes, if you let it. It shows the open slots on the calendar, closes whichever one the patient picks and sends the first-visit instructions. Some practices prefer that it only offers and the front desk confirms at the end of the day; both ways work and the choice is yours.
How does it treat insured and private patients in the same conversation?
By the practice's rule. It identifies whether the person has insurance, answers what that plan covers, and for what is not covered explains that it is private and gives the range. This avoids the classic mismatch of a patient arriving thinking the cleaning was included.
Can it really reduce no-shows?
Confirmation the day before and the day of is what changes the number most, because a good part of no-shows is forgetfulness, not giving up. When the patient replies that they won't come, the slot goes back to the calendar and the team can contact whoever was waiting, instead of an empty chair.
Can the agent quote a treatment price without me seeing the patient?
You decide the limit. The most common setup at a practice is for the agent to give the range for simple procedures, such as cleaning and fillings, and for treatment that depends on a clinical assessment it explains that the price comes after the appointment and offers a time slot right away. That way nobody gets a number that changes when the patient sits in the chair.
How does the agent handle a patient in pain wanting a walk-in slot today?
By the rule you write in the Brain. It identifies the urgency from the description, applies your criterion for what deserves a same-day slot and offers the times you reserved for this. When there is no opening, it logs the case and alerts you, instead of leaving the patient waiting without a reply.
Does it answer insurance questions correctly?
It answers what is written: which insurance plans the practice accepts, what each one covers and what is private. This is the question that comes most often to a dental practice, and also the one that causes the most rework when each person at the front desk answers differently. With the list in the Brain, the answer is always the same.
And the patient who disappeared in the middle of treatment?
The agent does the follow-up on its own. Anyone who stopped showing up for braces maintenance, twice-yearly cleaning or in the middle of a long treatment gets a message at the interval you set, with the history of what has already been done. It is revenue the practice already has and isn't collecting.
Does the agent give a firm quote?
Only what you authorize. For procedures that require an assessment, it explains that and turns the question into a booked appointment.
Does it work alongside my secretary?
Yes. The agent handles the first contact and confirmations. Your team takes over whenever they want, in the same conversation.
And outside the practice's hours?
That is when it works the most. Night, lunch and weekends: the patient gets a reply right away and the calendar is filled by morning.
Can I change what it answers?
Yes, you teach the practice once and adjust whenever you want: insurance plans, prices, hours, walk-in rules.
Other clinic questions CertuAI has answered
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Answers which insurance plans are accepted, gives the price range for simple procedures and books the assessment. Every conversation becomes a contact and a task in the CRM, with nobody typing.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent