Answers customers, sells and gives you your time back
WhatsApp chatbot for pizzerias with AI and CRM: price and how it works
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
On Friday night the oven doesn't stop, and neither does WhatsApp. The agent takes the full order, half-and-half, crust, confirms the address and gives the delivery time.
See the AI agent demos and the CRM with restaurant examples.
What is the best WhatsApp chatbot for pizzerias in Brazil?
The best WhatsApp chatbot for pizzerias in Brazil is the one that answers on the number the pizzeria already uses, with business rules written by you. An AI agent on WhatsApp for pizzerias is CertuAI's automatic attendant. It takes the full order, flavor, size, half-and-half, crust and drink, sends it back in writing for the customer to confirm, applies the neighborhood delivery fee and answers the delivery time during the Friday rush, without anyone stopping the oven.
Summary in 7 facts
- On Friday night the oven doesn't stop, and neither does WhatsApp.
- The agent takes the full order, half-and-half, crust, confirms the address and gives the delivery time.
- See the AI agent demos and the CRM with restaurant examples.
- The best WhatsApp chatbot for pizzerias in Brazil is the one that answers on the number the pizzeria already uses, with business rules written by you.
- An AI agent on WhatsApp for pizzerias is CertuAI's automatic attendant.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday pizzeria situations before and after the CertuAI agent.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the pizzeria with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. These are four everyday pizzeria situations before and after the CertuAI agent.
TodayTen orders arriving together and one attendant
With CertuAIEveryone answered at the same time, orders taken without errors
TodayHalf-and-half with crust written down wrong at the rush
With CertuAIOrder confirmed in writing, item by item, before it goes to the oven
Today"How long does it take?" interrupting production
With CertuAIDelivery time answered automatically, updated by you
TodayEvery-Friday customer disappeared and nobody noticed
With CertuAIThe agent reaches out to whoever hasn't ordered in weeks with a polite hello
What does a conversation handled by the AI look like?
Example conversation
Pizzeria AI agent
Customer: Can you do half margherita, half four cheese?
AI agent: Yes, half and half. Which size and which crust? Want a drink with it?
Customer: What's the delivery fee to my neighborhood?
AI agent: Send me the address and I'll apply the neighborhood fee and tell you the estimated time.
Is an AI agent or manual service better for pizzerias?
The agent wins at repetitive tasks, and people keep winning at what takes judgment. With manual service someone at the pizzeria has to stop what they're doing; with the CertuAI agent the reply goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Ten orders arriving together on Friday | One attendant answers one at a time and the rest wait with no reply | All conversations answered at the same time |
| Half-and-half with crust and drink | Jotted down in a hurry, error found at delivery | Sent back in writing, item by item, before it goes to the oven |
| Fee and delivery time | Answered from memory, different every time | Fee by neighborhood and current time, always consistent |
| "Has my order left yet?" | Someone drops the dough to check and reply | Status answered automatically, without stopping production |
| Every-Friday customer who disappeared | Nobody notices the absence | Called back with a polite hello after weeks without ordering |
What does the WhatsApp agent do for pizzerias?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Order taking
Flavors, sizes, half-and-half, crust, drinks and notes, confirmed in writing.
Menu and promotions
Flavors, prices and the day's combos answered right away.
Address and delivery fee
Confirms the address, applies the fee by neighborhood and gives the estimated time.
Order status
"Did it leave for delivery?" answered without anyone dropping the dough.
Client reactivation
Customers who ordered every week and stopped get a message at the right time.
What questions do clients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday pizzeria messages no longer depend on you having your phone in hand.
How does the agent start answering at the pizzeria?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for pizzerias?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent and connect WhatsApp to see it working at your pizzeria.
Create my agentPizzeria FAQ
Can the agent handle the Friday rush?
Answering many people at the same time is exactly what it does. No customer is left waiting for an attendant.
How does the order reach the kitchen?
Organized and complete, the way your operation needs it: dashboard, printout or team group.
My promotions change every day. What then?
You update the day's promotion in one message and the agent starts offering it right away.
How much does it cost?
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
- Demo CRM with restaurant examples, to try without signing up
- How the AI WhatsApp chatbot works
- CertuAI plans and prices
- How much it costs to put AI in your business
- WhatsApp AI guides, step by step
- AI blog for small businesses
- Compare WhatsApp chatbot platforms
- All fields served by the CertuAI agent
In short
On Friday night the agent takes half-and-half orders, crust and drinks, confirms the address, applies the neighborhood fee and logs the order in the CRM without stopping the oven.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent